Free Shipping on Most Orders*

Lamps Plus Professionals Info

Lamps Plus Professionals Frequently Asked Questions (FAQ)

Lamps Plus Professionals is the leading trade pricing program for lighting professionals. We offer trade and volume pricing to qualified designers, home builders, contractors, architects and other trade professionals. Membership is always free. Please note, when logged in as a Lamps Plus Professional on LampsPlus.ca, all prices are reflected in US dollars.

To learn more or to sign up, please visit the Lamps Plus Professionals home page or call 800-304-8120.

The following list of questions come from our Lamps Plus Professionals program. For a list of consumer FAQs that also apply to Professionals orders, please visit the Lamps Plus Frequently Asked Questions FAQ page.

Shipping & Delivery

Returns, Replacements, Pricing & Warranties

Payment

Products

Miscellaneous

Shipping & Delivery

How are the shipping costs calculated?

Lamps Plus Professionals shipping charges are based on the size, weight and destination zone of the product ordered. Express delivery or second day delivery is extra. To learn more, contact a Lamps Plus Professionals customer service at 800-304-8120. To read more about our shipping policy, click here.

How does your free shipping promotion work?

Lamps Plus Professionals frequently runs "free shipping" offers on select products or groups of products. "Free shipping" refers to standard shipping; express delivery and second day charges are extra. Our free shipping offers are available on certain orders shipped to Canada and the lower 48, continental U.S. states only, not available on orders to Hawaii, Alaska, Mexico or other international destinations outside of Canada. To read more about our shipping policy, click here.

Can I buy now and have you ship later?

Just give us a call! We'll be happy to set aside your order, then ship it to you at a later date. We have a huge warehouse area set aside for just this purpose, and can even organize your Lamps Plus Professionals order by job pallets.

Do you include invoices in all shipments?

We email you shipping info and an invoice, but each of our shipped boxes do not contain an individual invoice.

Returns, Replacements, Pricing & Warranties

What is your returns policy?

If for any reason you are unsatisfied with a purchase, it can be returned within 60 days of the date you receive it. Absolutely no returns or exchanges will be made after 60 days.

To ensure that your return is processed accurately and promptly, please first call us at 800-304-8120.

A Customer Service Specialist will provide you a Return Merchandise Authorization for you to write on the pre-printed address label at the bottom of the Returns form included with your boxed order.

Please note the following:

  • All returns must be made with a Return Merchandise Authorization number.
  • Furniture and rug purchases cannot be returned to a Lamps Plus store location; they must be shipped back to our warehouse.
  • All returned items must be sent back to us using the original shipping boxes and packing materials.
  • Installed products with cut wires or loose crystal will be subject to a $50 USD fee. Installed products with cut wires or loose crystal returned to Lamps Plus from Canada will be subject to the equivalent amount in CAD, based on exchange rate at the time your return is processed.
  • Sales of clearance items, giclee items personalized with uploaded photos, and custom made-to-order items are final.
  • White Glove orders must be returned within 10 days.
  • Lamps Plus items shipped to Canada require the customer to pay all shipping and/or processing costs related to the return of the item(s).

To read more about our returns policy, click here.

Do you carry lamp parts?

We offer lamp shades and accessories for sale, but, generally speaking, we do not carry lamp parts. In some instances, however, there may be some replacement parts available for items we normally stock. Call us at 800-304-8120 and talk with a Lighting & Home Décor Consultant to learn more. If we do not have a part in stock we will gladly refer you to a vendor that carries it.

What is your quality assurance guarantee?

The Lamps Plus, Inc. Quality Assurance Program is a vital part of our corporate policy and store operations and is fully supported by senior management. Our organization is committed to an effective product safety program that ensures that our stores and products meet established standards for safety, quality and value. Lamps Plus, Inc. offers quality products that meet or exceed product requirements established by applicable government agencies and our Quality Assurance department. Suppliers and products are evaluated for compliance with company standards and regulatory requirements through vendor audits and product inspections on an ongoing basis. The Quality Assurance department investigates customer concerns and initiates the appropriate follow-up and response action. If you have any questions, or to send us a comment, email us.

What is your lowest price guarantee?

Online - Lamps Plus, Inc. guarantees lower prices than any other online specialty lighting dealer. If you find a lower price (including shipping and handling) on the exact same product shippable within 14 business days, call us at 800-304-8120 and we will beat that price.

Lamps Plus reserves the right to beat any price and limit quantities. Offer does not include wholesale, contract or manufacturer direct pricing or below wholesale cost pricing. "Same" is defined as an item of the same styling, by the same manufacturer. Price comparisons are only valid on identical products advertised using the same system of currency. Sorry, no dealers.

In Store – Every Lamps Plus purchase is backed by our Low Price Guarantee! We will match any advertised price or it’s your free! If any other store within a Lamps Plus store market advertises the same item which Lamps Plus carries for a lower price, or carries the same item marked lower than Lamps Plus on its sale floor for at least 60 days, Lamps Plus will beat the price by at least 5% (down to the wholesale cost of the item), or Lamps Plus will give you the item absolutely free of charge. Lamps Plus reserves the right to beat any price and limit quantities. Offer does not include wholesale, contract or manufacturer direct pricing or below wholesale cost pricing. "Same" is defined as an item of the same styling, by the same manufacturer. Price comparisons are only valid on identical products advertised using the same system of currency. Sorry, no dealers.

Payment

Why is there sales tax when I'm purchasing online?

Lamps Plus and Lamps Plus Professionals are required by certain states to charge sales tax on online orders. Sales tax will automatically be charged on the merchandise and shipping and handling charges in CA, WA, NV, TX, AZ and CO. We do not add sales tax unless we are required by law to do so.

For orders shipped to Canada: LampsPlus.ca is required to charge certain relevant taxes (PST, GST, HST) on online orders. Appropriate taxes will automatically be charged on the merchandise and shipping and handling, and these taxes will be calculated based on the corresponding province of purchase and billing address. We do not add taxes unless we are required by law to do so.

What kind of credit card payments do you accept?

Lamps Plus and LampsPlus.ca accept American Express, Visa, Master Card, and Discover credit cards for online purchases.

What other payment options are available?

Personal checks, purchase orders and money orders are accepted, but you must call in your order. To reach us from the US or abroad (except Canada), call 800-782-1967. For questions related to orders shipping to Canada, contact us at 888-235-7657. Please note that we cannot ship your purchases until these funds clear our bank, a process which may add additional time to your order. Purchase orders must be faxed to us at 818-341-1618 with the original signature attached, then the form must be mailed to us to complete final processing. Mail to: Lamps Plus, Internet Department, Purchase Orders, 20250 Plummer Street, Chatsworth, CA 91311.

How can my company be exempt from sales taxes?

Professional buyers with a tax exempt re-sale certificate are exempt from state and/or relevant provincial taxes. Please fax a copy of your re-sale certificate to 818-341-1618 to qualify for tax-exempt status.

Can my company apply for a Lamps Plus Professionals line of credit?

Yes! Opening a Lamps Plus Professionals line of credit requires a one-time approval process that takes about five business days. Just give us a call to get your application process started.

Products

Do you carry commercial lighting?

We have access to a huge amount of commercial lighting fixtures and supplies available to us through our vendors. Please call us at 800-304-8120 and our Lamps Plus Professionals account reps will be happy to source whatever you need.

Do you carry ADA rated lighting?

Yes we do. View our ADA rated wall sconces online. If you don't see what you're looking for, just give us a call!

I need Dark Sky rated outdoor lighting. Do you carry it?

We offer a number of outdoor lighting fixtures that meet Dark Sky lighting requirements. Many more are available; just call us for special ordering or sourcing.

Do you offer Energy Star rated items?

Yes we do. We carry Energy Star rated fixtures as well as a huge assortment of energy-efficient lighting products. Please call us for product recommendations or special orders.

Do you side mark products for job sites?

Yes. We can mark shipments at your direction. Just give us a call.

Do you carry generic brand bulbs for professional buyers?

We offer a wide variety of bulb choices to meet the needs of our professional buyers. For lower priced generic bulbs, just call us for special bulk ordering. Please note, certain bulbs from Lamps Plus are unable to ship to Canada and may be unavailable for delivery.

Do you have custom options for your lighting?

Many of our products can be customized with different glass choices or shade options. Please contact us at 800-304-8120 for custom looks or product sourcing.

Miscellaneous

Do you have lighting stores in the Midwest, East Coast or Canada?

Lamps Plus is the largest retail lighting company in the United States, with over 40 years of lighting and interior design expertise and dozens of store locations in California, Oregon, Washington State, Colorado, Arizona, Texas and Nevada. At this time we have no retail stores located in the Midwest, East Coast or Canada. However, our websites, LampsPlus.com and LampsPlus.ca, list all our designs for sale, with the goal to provide top brands in lighting and home décor. Visit our site to browse our wide selection of top lighting and home furnishing designs or call to speak with a professional Lighting & Home Décor Consultant. We’re happy to help!

Do you issue catalogs?

We are happy to mail catalogs to addresses in the United States, US Territories and APO/FPO addresses! Canadian customers are able to join our email list at LampsPlus.ca, and other international customers can subscribe to our email list on the LampsPlus.com Mail page. For questions related to Canadian orders, please call us at 888-235-7657. Request a Catalog.

Why do you need my email address?

When you place an order with Lamps Plus Professionals you will receive an email confirming your order, listing what was ordered, the shipping address, your payment method and a unique order ID. Your full credit card information is never sent in any correspondence from us. You will also receive a second email telling you when your order ships, which will include UPS or FedEx (for shipments to Canada) tracking numbers. Lamps Plus will never sell or distribute your email address. Click here to read our full privacy policy.

How do your coupon promotions work?

Simply enter the Lamps Plus or LampsPlus.ca coupon code in your shopping cart at checkout. Your cart will update with the promotion specific to your code. Offers are generally valid on regular priced, in-stock merchandise only; not valid on special orders or previous orders. Offers may not be combined with any other discount offer or mark-down pricing. Minimum purchase requirement excludes shipping and applicable taxes. Please note, Lamps Plus coupons related to orders shipped in the US reflect discounts in USD and are only valid at a Lamps Plus store location or for use on LampsPlus.com. Lamps Plus coupons and special offers related to orders delivered to Canada reflect discounts in CAD and are only valid at LampsPlus.ca. One coupon per customer, one time use only. Offers are non-transferable and not redeemable for cash or gift certificates. In ceiling fan category coupons are valid only on Casa Vieja brand fans. In the event that an item purchased using a dollar off coupon is returned, the discount value shall be forfeited on the refunded amount. Coupons may be valid specifically for online or offline purchase only. Please check the terms and conditions specific to your code. For more information, contact our customer service department at 877-704-2425 (US and abroad, except Canada) or 888-235-7657 (Canada). If you are a member of our Professionals program, call 800-304-8120.

How can I retrieve my username and password?

If you've lost your Lamps Plus Professionals username or password and are unable to log on, please contact us by phone or email. We'll be happy to re-issue new passwords.

I can't find an item I need on your website, what should I do?

Call us, we're here to help! We have relationships with a vast number of vendors and suppliers and can source virtually anything you need. You can reach us at 800-304-8120.

Do you have a terms of use agreement?

Yes we do. Please click here to view.

I don't see my question listed here!

Not to worry! Our Lamps Plus Professionals Lighting & Home Décor Consultants are available to help at 800-304-8120.


* Free Shipping applies only to orders shipping to the 48 continental United States that qualify and meet the minimum purchase requirement; standard shipping only. Select products, such as freight and oversized items, do not qualify. Free Returns available in United States only. Does not apply to select items, freight, clearance, Daily Sale, designs with giclee art shades, Color Plus and Tiffany Color Plus brand items, and certain items with designer shades.