2. Privacy and Email Referrals
3. Marketing Partnerships
4. Your California Privacy Rights
5. Canadian Anti-Spam Law
6. Contests and Promotions
7. Product and Store Reviews
9. Fraudulent Charge Protection
11. Opting Out of Our Email List
12. Opting Out of Our Catalog Mailing List
13. Protecting Children
14. Links to Third Party Sites
15. Policy Changes
You can visit most of the pages on LampsPlus.com or LampsPlus.ca without ever telling us who you are, as we do not ask users to register or establish an account with us in order to browse our sites. We may track the Internet domain address from which people visit us and look at this data for user trends and statistics, but individual site visitors remain anonymous, unless, at some point, you tell us who you are.
However, when you use our online services like joining Lamps Plus Rewards or our email list, saving viewed products in an online Wish List, leaving a product review, entering a sweepstakes, or purchasing a product from us online, you agree to tell us something about yourself.
When you join Lamps Plus Rewards or our email list, enter a sweepstakes, or use online services such as our Wish List, you are asked for your email address, name and ZIP/postal code. You may also be asked for a street address and other information. When placing an order on our Websites, we ask you for contact information like name and shipping address, and payment information like credit card number, expiration date, and customer card identification number. Without providing information like this you will be unable to order products on our Websites or use certain online services.
We use the personal information that you provide about yourself for a number of internal purposes, such as confirming your order and maintaining a record of your online product purchases. We also use your personal information to provide you with certain benefits if you enroll in our Lamps Plus Rewards program, and to send you catalogs and information about special promotions. In addition, we may use your personal information to contact you if we have trouble processing your order.
We also may combine the information you give us online, in our stores, or through our catalogs, including personal information about you and your order. We use that combined information to enhance and personalize your online shopping experience with us, to communicate with you both on and offline about our products and events that may be of interest to you.
We do not sell, share or rent email addresses to any third parties. Furthermore, we do not share the credit card information you provide to us with anyone other than your credit card provider. However, other information about you may be combined with publicly available information, as well as information we receive from reputable companies we have selected to analyze the data we collect.
We do reserve the right to disclose your personal information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities that may be causing injury to you, Lamps Plus, Inc. or to others. We may also disclose personal information when we believe the law requires it.
We maintain relationships with select business partners whom we have deemed to be trustworthy and responsible and whose privacy policies are aligned with ours. We may share or cross-reference data, including personal information (name, street address and transactional information), about you and your order with our business partners, allowing them to contact you regarding products and/or services that may be of interest to you. We may also share your personal information with any of our subsidiaries, including our flash sales website.
In addition, when we join with another company to offer or provide services, products, sweepstakes, contests, or promotions, we and the other company may cross-reference our customer databases to identify common customers. We and the other company may use that existing information to identify future promotional opportunities and to fulfill promotional or contractual obligations.
If you prefer that we do not share your name and address with other marketers, please email us at CustomerService@LampsPlus.com (US and abroad, except Canada) or CustomerService@LampsPlus.ca (Canada).
Lamps Plus complies with Section 1798.83 of the California Civil Code – the "Shine the Light Law."
Under Section 1798.83 of the California Civil Code, residents of California that have an established business relationship with Lamps Plus and that have provided certain personal information to Lamps Plus (“California Consumer”) have the right to request certain information from Lamps Plus. California Consumers may request that Lamps Plus disclose (i) the types of personal information shared with third parties for those third parties’ direct marketing purposes, if any and (ii) the identity of any such third party with whom Lamps Plus has shared personal information, if any, during the previous calendar year.
California Consumers may make one such request each year.
To submit a request for information please email Lamps Plus at CustomerService@LampsPlus.com. Please include "Request for California Privacy Information" in the subject line and in the body of your email. Lamps Plus will respond with the requested information, if any, to the email.
CASL applies to commercial electronic messages (CEMs) of all types (i.e., email, texts, sound, voice or image messages) meant to encourage participation in a commercial activity (e.g., offer to purchase a product, advertise or promote a product). Its key feature requires organizations that send CEMs within, from, or to Canada to receive consent from you the consumer before sending messages. Consent can be obtained either explicitly or implicitly. Examples of explicit consent include but are not limited to signing up for our mailing list online, entering sweepstakes and contests, and information requests made via one of our online services. Implied consent stems from either the purchase of a product or inquiry about a product; implied consent is considered valid for 24 months following the purchase of a product, and 6 months following an inquiry about a product.
If you are on our commercial electronic messages mailing list, you may unsubscribe from it at any time. Unsubscribe instructions are included with each of our emails. You may also visit our online email page and unsubscribe. If you choose to unsubscribe, your address will be removed in no more than 10 business days. In most cases, we will be able to remove your address within 5 business days, and you will receive no further mailings from us. Please note that should you order from us in the future, you will still receive order and shipping confirmations from us via email.
When we offer contests and promotions, or join with other companies to do so, customers who choose to participate in those contests and promotions may be asked to provide personal information to participate. That information may then be used by us and any company offering the contest or promotion to notify winners or to fulfill promotional obligations.
When you leave a store review on our site, the review may be posted on LampsPlus.com and/or LampsPlus.ca or shared on social media sites at our discretion. You grant Lamps Plus and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.
This policy covers information collected on visitors to the LampsPlus.com and/or LampsPlus.ca sites through the process of ordering products, joining our email lists, submitting product reviews and using our online services, as well as information collected through Lamps Plus retail stores.
The above rules and code of conduct applies to emails that you provide us in the course of using one of our "email to a friend" utilities or "refer a friend" promotions. We will send the requested information to the specified third party, who then has the option of not receiving further communications from us. When using these utilities, you agree to only submit email addresses for those with whom you have an established personal or family relationship.
At Lamps Plus, we understand your concerns about security and privacy. We protect the sensitive information you give us, such as credit card numbers, by using Secure Sockets Layer (SSL) software, which encrypts the information you share with us. This process makes it statistically much safer to shop with us than to use your card in a restaurant or store. This encryption applies to users viewing our site using up-to-date, modern browsers such as Microsoft Internet Explorer, Firefox, Safari or Chrome.
Lamps Plus offers a "Safe Shopping Guarantee." If a third party obtains your personal information from a purchase made with Lamps Plus and uses that information to perpetrate credit card fraud, you are protected. Under the Fair Credit Billing Act, your bank may hold shoppers in the United States liable for up to $50 USD of fraudulent charges. If your bank holds you liable for any portion of the $50 USD, Lamps Plus will cover up to the entire $50 USD. For Canadian customers, by law, if your credit card is issued by a federally regulated financial institution (FRFI), your card agreement will explain your maximum liability (no more than $50 CAD) if your credit card is lost, stolen or used for an unauthorized purchase.
Lamps Plus will cover this liability if the unauthorized use resulted through no fault of yours from a purchase made on the Lamps Plus secure server. In the event of unauthorized use of your credit card, you must notify your credit card company in accordance with its reporting rules and procedures.
Lamps Plus may occasionally use third-party advertising companies to serve ads on our behalf. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous and is not relatable to you. These third parties are prohibited by our contract with them from sharing that information with anyone other than us or our advertising service providers. However, Lamps Plus respects your privacy and your right to choose whether to be included in such services. If you would like more information or would like to learn about your ability to unsubscribe of this type of practice, please visit the Network Advertising Initiative by clicking here. If you choose to unsubscribe, an "unsubscribe cookie" will be placed on your computer. If the cookie is removed or deleted, if you upgrade your browser or if you visit us from a different computer, you will need to return to the link above to re-select your preferences.
If you've joined our email list, you may unsubscribe of it at any time. Please visit the Lamps Plus Email page and follow the on-screen directions, or you may call 800-782-1967 (US and abroad, except Canada) or 888-235-7657. Unsubscribe instructions are also included with each Lamps Plus email.
If you choose to unsubscribe from one of our email Lists, CAN-SPAM and CASL legislation stipulates that your address be removed within 10 business days. In most cases, Lamps Plus will remove your address within 5 business days, and you will receive no further mailings from us. Please note that should you order from us in the future, you will receive order and shipping confirmations via email.
If you choose to remove your email address from our mailing list, Lamps Plus, in compliance with the CAN-SPAM and CASL legislation, may occasionally supply a list of removed email addresses to our advertising partners. This is done to ensure that those email addresses do not receive new advertising offers from us through our advertising partners.
If you purchase something from us using a US mailing address, we may occasionally send you a printed catalog through the mail. If you prefer not to receive our catalog, cancel at any time by emailing us at CatalogService@LampsPlus.com with "Remove" as the subject line and your name and address in the body of the message, or you may call 800-782-1967. Your name will be removed from our mailing list within two weeks of your request. Due to the nature of catalog mailing preparation, however, you may receive mailed catalogs up to 90 days after your request.
If you prefer that we do not share your name and address with other marketers, please email us at CustomerService@LampsPlus.com.
We take special care to protect the safety and privacy of children. Our site is for general audiences and we do not permit children under the age of 18 to purchase products. If you are under 18 you may purchase from LampsPlus.com or LampsPlus.ca only with the involvement of a parent or guardian. However, Lamps Plus does not wish to collect any personal information (or any information at all) from any persons under 13 years old. If you are under 13 years old, you may not use the Websites.
If we decide to change our policy in whole or in part, we will inform you by posting a notice on our websites. The new policy will apply to all current and past users of our websites and will replace any prior policies. This policy was posted in May of 2007 and last updated in March of 2016.
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