Delivery Information

Basic Delivery Information

We make every effort to ship your order as quickly as possible. After credit approval and shipment, delivery can take up to 7 business days depending on where you live.

Out of Stock Items

While we make every effort to keep all listed merchandise in stock, occasionally we are sold out of a certain item. If we are out of stock on an item you have ordered, we will send you an e-mail update as quickly as possible. It will then be your choice to proceed and keep the order in place or cancel it. Items are not charged to your credit card until they are shipped.

Shipping and Processing Charges – FedEx Ground

Most of our orders ship via FedEx ground, but some orders may be shipped by other major carriers due to package size, destination or other factors. Shipping and processing charges for all items are based on the item and the delivery destination.

Freight Delivery Information

Some heavy items will be shipped by Basic Freight Delivery. Basic Freight is a dependable and economical way to deliver your boxed purchase to your door in 2-3 weeks. Deliveries are made Monday - Friday, daytime hours only. A freight company representative will contact you by phone to arrange a delivery appointment. Extra charges may apply to remote areas and for complicated deliveries.

Overnight or 2nd, 3rd Day Express Delivery

Express delivery is available on some orders for an additional charge. To learn if your order can be express shipped, please contact us at 1-800-782-1967 or via e-mail at sales@LampsPlus.com. We will notify you of the additional costs before your order is shipped.

Delivery to Post Office Boxes:

We're sorry, but at this time we are unable to ship to any PO Box address.

Orders Shipping Outside the Continental U.S.

We require a $200 U.S. funds minimum order on all international orders. All International orders must be paid by wire transfer with the exception of; Hawaii, Alaska, Puerto Rico, Canada, US Virgin Islands, American Samoa, FPO and APO addresses.

Please note that all sales on international orders are final.

To place an international shipping order, you may place your order online and we will contact you via e-mail with a shipping quote.

To contact us directly, please e-mail us at sales@LampsPlus.com. When e-mailing us, include your name, shipping address, daytime phone number and the items you would like quoted. A LAMPS PLUS customer service representative will reply via e-mail with a quote.

After you place your order and approve any related shipping quote charges, you will be contacted by Customer Service via e-mail with the details on how to arrange payment to our bank. Please note that we are not responsible for any wire transfer fees or related charges.

Shipping charges for deliveries outside of the continental U.S. will be quoted via e-mail within 2 business days of your order or request. Please note that our free shipping offers apply only to shipments made to the 48 continental US states.

Shipping quotes do not include customs charges, duties, dock fees, brokerage fees or any other internationally related charges.

White Glove Delivery and Turn-Key Service for Ridgeway Grandfather Clocks

Because of their size and complexity, delivery of Ridgeway brand grandfather clocks are handled in a special manner. After purchase, you will be contacted by the Ridgeway company to work out the delivery details for your new clock. Please note that delivery is handled by Ridgeway, not LAMPS PLUS, and is provided by the STI freight company.

“White glove” delivery is included in the delivery charge for all Ridgeway grandfather clocks. White Glove entails delivery by two delivery people who will take the clock up a maximum of two flights of stairs, position the clock as desired and remove all packing materials.

On mechanical movement grandfather clocks, the Ridgeway company includes a special “turn-key” set-up service in addition to the white glove delivery. This turn-key service is included in the delivery charges. The turn-key service involves the set-up of your new grandfather clock by a Ridgeway certified clock technician. You will receive a letter from Ridgeway once the clock has been shipped from their factory. You will be instructed to contact the certified clock technician in your area once the clock has been delivered to your home. When the technician visits your home, they will set the clock mechanism and make sure the clock is operating properly.

If for any reason the clock has damage to the case at time of delivery, or the clock has problems running, Ridgeway has the right to first send out additional technicians to repair the problem. Their service network touches all zip codes in the continental United States. If the clock technician is unable to repair the clock, Ridgeway will have the clock picked up and a new clock shipped to you at Ridgeway’s cost.

Please note that Ridgeway grandfather clocks are available for delivery to Continental U.S. addresses only at this time.

Sales Tax

Applicable sales tax will be added to your order for shipments to residents of Arizona, California, Colorado, Nevada, Texas and Washington.

Cancellations and Changes

If you need to cancel or make changes to an order, please contact us as quickly as possible at 1-800-782-1967, option 2, or e-mail us at customerservice@LampsPlus.com.

LAMPS PLUS Customer Service hours are Monday thru Friday, 8 am to 4:30 pm (Pacific Time).

Please note that most items ship within 2 to 3 business days, with some items shipping on the same day of your order, so we need to know as quickly as possible that you wish to change or cancel your order.

Cancellations are not guaranteed until you receive an e-mail confirming cancellation.

Damaged Merchandise

We make every effort to pack items so they will arrive at your door safely. Despite our best efforts, sometimes breakage does occur.

If you receive damaged merchandise we will replace it as quickly as possible. Be sure to contact us within 24 hours of receiving delivery, and please keep all packing boxes and materials.

Call 1-800-782-1967, option 2, or e-mail customerservice@LampsPlus.com. LAMPS PLUS customer service hours are Monday thru Friday, 8 am to 4:30 pm (Pacific Time).

Tracking Your Order

Use our Check Your Order Status page to track the status of your order.

Enter the order number that was sent in your order confirmation e-mail and click the search button to view your information. Please note that oversized and heavy items must be sent by a freight shipping company. Please allow twenty-four business day hours from the time your order was submitted for the status to begin updating.

You can also track your order via the carrier's shipping tracking system. Your shipping confirmation e-mail will contain a shipping tracking number for your use. Again, please note that it may take up to twenty-four hours from the time an item is shipped to the time information is available for viewing on the carrier's website.

If you have any questions please call us at 1-800-782-1967, option 2, or e-mail us at customerservice@LampsPlus.com. LAMPS PLUS customer service hours are Monday thru Friday, 8 am to 4:30 pm (Pacific Time).

Not Getting Your Items?

When trying to estimate when a package will be delivered, you should consider the following:

1. Credit card approval must be received prior to processing.
2. Ground delivery only occurs during business hours, Monday - Friday excluding holidays.

If you have concerns about your order, please contact Customer Service at 1-800-782-1967, option 2, or e-mail us at customerservice@LampsPlus.com. LAMPS PLUS customer service hours are Monday thru Friday, 8 am to 4:30 pm (Pacific Time).