Your Satisfaction is Guaranteed!
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We stand behind the products we sell.
If for any reason you are not satisfied with a purchase
you may return a product within 60 days of receiving it.
Absolutely no returns will be made after 60 days. Please
inspect all products upon receipt.
To return a purchase, please follow the directions below.
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Returns of Online Purchases
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You may return any online purchase to us within 60 days of receiving it. Please note that sales of clearance items and Giclée Art Shade™ lamps are final.
Pending inspection, a refund will be issued to you for the value of the item including taxes. All shipping charges on returns are non-refundable. For freight returns a $99 pick-up fee will be deducted from your return once the credit is processed.
To ensure that your return is processed accurately and promptly, please first call us at 1-800-782-1967, option 2, or e-mail us at customerservice@LampsPlus.com. LAMPS PLUS customer service hours are Monday thru Friday, 8 am to 4:30 pm (Pacific Time).
A customer service associate will provide you a Return Merchandise Authorization (RMA) and instructions on how to ship the product back to us.
*Please note that returns made without a Return Merchandise Authorization will not be accepted.
Write the Return Merchandise Authorization on the pre-printed return address form included with your boxed order. Complete the returns form, then pack it with your order and affix the address label to the outside of the box. Send your return via Fed Ex, UPS or USPS and obtain a tracking number.
Respond to the order return request e-mail with the shipment date and tracking number or click here to e-mail the information. If possible, also include a copy of your e-mailed invoice in your return box.
Once the product is received at our warehouse in good condition we will issue a refund for the amount of the product and tax to the original method of payment used for the purchase, less original shipping charges. All merchandise must be in the original packaging and original condition. Please note that installed products with cut wires or loose crystal will be subject to a $50 fee.
If you have misplaced the Returns form included with your order, you may print one from our PDF Form. This file requires the Adobe Acrobat Reader
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Our Replacement Policy
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We take pride in the construction of our products and in the packaging of our shipments. However, in the event that harm occurs in transit, or if you discover defects in the manufacture of a product, please contact us at 1-800-782-1967 option 2 or e-mail customerservice@LampsPlus.com within 60 days for a replacement item. LAMPS PLUS customer service hours are Monday thru Friday, 8 am to 4:30 pm (Pacific Time).
A customer service associate will provide you a Return Merchandise Authorization and instructions on how to ship the damaged product back to us.
*Please note that replacement returns made without a RMA will not be accepted.
Write the Return Merchandise Authorization on the pre-printed return address form included with your boxed order. Complete the returns form, then pack it with your order and affix the address sticker to the outside of the box. If possible, also include a copy of your e-mailed invoice in your return box.
After your call, we will ship you a new replacement product and charge you for the product and shipping. You will be issued a refund on your original merchandise and shipping after we receive and inspect your returned product.
If you have misplaced the Returns form included with your order, you may print one from our PDF Form. This file requires the Adobe Acrobat Reader
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Returning an Online Purchase to a LAMPS PLUS Store |
You may return an online purchase to any LAMPS PLUS store within 60 days of receiving it, but you must first receive a Return Merchandise Authorization (RMA) by calling 1-800-782-1967, option 2, or e-mailing us at Customerservice@lampsplus.com. Lamps Plus customer service hours are Monday thru Friday, 8am-4:30pm Pacific Time.
When you contact us, please indicate your online order number and the store location you will be using to make your return. Please note replacement items may not be available at the store location and may have to be ordered at the store to fulfill your request.
When you visit the store, please bring with you the following items:
- The RMA authorization for store return sent to you via e-mail.
- The credit card used for the original purchase.
- The item to return in its original packaging.
- A completed copy of the "Returns" sheet that was shipped with your order.
Find a Store Near You
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Returning a Purchase Made at a LAMPS PLUS Store |
You may return a purchase made at one of our retail
stores to any LAMPS PLUS location. When you go to the
store for a return or exchange please bring with you
the following items:
- Your sales receipt
- The credit card used for the
original purchase
- The
item to return, in its original packaging
Find a Store Near You
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Returning Online Purchases Made at Amazon.com |
We're sorry, but at this time online purchases made through the LAMPS PLUS Amazon.com storefront cannot be returned to a LAMPS PLUS retail location.
Amazon.com purchases can only be returned via mail to our central warehouse facility. Please see our Returns of Online Purchases section for information on how to make a return.
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Processing of Credit Card Refunds |
In order for a credit to be placed on your credit card
account, the return must be made within 60 days of receipt
of the product. All credit will be placed on the card
used for the original purchase. Please allow up to 2
billing cycles for the credit to appear on your statement.
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White Glove Orders |
For items requiring special White Glove Delivery, no returns or refunds are possible once the 3 day grace period is over and your order has been processed.
Please note that once you place an order for a White Glove item, you have a 3 day grace period to change or cancel your order. No refunds will be issued after this 3 day grace period.
On the 3rd day after your order is placed you will be notified by e-mail that your order will be processed. If we do not hear back from you, your order will be processed the next day and no returns, changes, cancellations, or refunds will be allowed. Payment is required in full at the end of the 3 day grace period.
Because no returns are possible on White Glove Delivery items, always pre-measure the space where the item is to be placed to make sure it will fit. Also, pre-measure entryways, doors, stairways and walkways to ensure that items will fit into your home. If you have any questions, please call us; a sale representative will be happy to assist you in your buying process.
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Ridgeway Clock Orders |
For Ridgeway Clocks requiring special White Glove or Turn-Key Service Delivery, no returns or refunds are possible once the 3 day grace period is over and your order has been processed.
Please note that once you place an order for a Ridgeway Clock, you have a 3 day grace period to change or cancel your order. No refunds will be issued after this 3 day grace period.
On the 3rd day after your order is placed you will be notified by e-mail that your order will be processed. If we do not hear back from you, your order will be processed the next day and no returns, changes, cancellations, or refunds will be allowed. Payment is required in full at the end of the 3 day grace period.
If for any reason the clock has damage to the case at time of delivery, or the clock has problems running, Ridgeway has the right to first send out additional technicians to repair the problem. Their service network touches all zip codes in the continental United States. If the clock technician is unable to repair the clock, Ridgeway will have the clock picked up and a new clock shipped to you at Ridgeway’s cost. If you have any questions, please call us; a sale representative will be happy to assist you in your buying process.
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International Customers |
Please note that all sales on international orders are final. We do not accept returns on sales made to international addresses with the exception of Puerto Rico, Canada, US Virgin Islands, American Samoa, FPO and APO addresses.
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