Find Answers to Frequently Asked Questions

Here are some of the most frequently asked questions about Lamps Plus and LampsPlus.com.

If you are a member of our Lamps Plus Professionals program, please click here for Lamps Plus Professionals Info.

1. How are the shipping costs calculated?
2. How does your free shipping promotion work?
3. What is your returns policy?
4. Do you have lighting stores in the Midwest or on the East Coast?
5. Do you issue catalogs?
6. Why is there sales tax when I purchase online?
7. Do you carry lamp parts?
8. Why do you need my e-mail address?
9. What kind of credit card payments do you accept?
10. What other payment options are available?
11. How do your coupon promotions work?
12. What is your quality assurance guarantee?
13. How does your 120% Price Protection Policy work?
14. What are the terms and conditions for the 120% Price Protection Policy?
15. What is your warranty policy?
16. How does your "no restocking fee" policy work?
17. Do you have a minimum order policy?
18. How Does the Delivery Service for Howard Miller Work?
19. What is White Glove Delivery?
20. What is FedEx SmartPost?
21. What kind of packing materials does Lamps Plus use?
22. Do your products work overseas?
23. Do you offer gift cards?
24. How does the Lamps Plus Rewards Program work?
25. Where can I view energy information for ceiling fans?
26. I don't see my question listed here!

1. How are the shipping costs calculated?

Lamps Plus shipping charges are based on the size, weight and destination zone of the product ordered. Express delivery or second day delivery is extra. For more information, contact our customer service department at 877-704-2425. If you are a member of our Professionals program, call 800-304-8120. To learn more about our shipping policy, click here.

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2. How does your free shipping promotion work?

We frequently run “free-shipping” offers on select products or groups of products. “Free-shipping” refers to standard shipping; express delivery and second day charges are extra. Our free shipping offers are available to the lower 48, continental U.S. states only, not available on orders to Hawaii, Alaska, Canada, Mexico or other international destinations. To read more about our shipping policy, click here.

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3. What is your returns policy?

If for any reason you are unsatisfied with a purchase, it can be returned within 60 days of the date you receive it. Absolutely no returns or exchanges will be made after 60 days.

To ensure that your return is processed accurately and promptly, please first call us at 877-704-2425. If you are a member of our Professionals program call 800-304-8120.

A customer service associate will provide you a Return Merchandise Authorization for you to write on the pre-printed address label at the bottom of the Returns form included with your boxed order.

Please note the following:

  • All returns must be made with a Return Merchandise Authorization number.
  • Furniture and rug purchases cannot be returned to a Lamps Plus store location; they must be shipped back to our warehouse.
  • All returned items must be sent back to us using the original shipping boxes and packing materials.
  • Installed products with cut wires or loose crystal will be subject to a $50 fee.
  • Sales of clearance items, giclee items personalized with uploaded photos, and custom made-to-order items are final.
  • White Glove orders must be returned within 10 days.

To read more about our returns policy, click here.

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4. Do you have lighting stores in the Midwest or on the East Coast?

Lamps Plus is the largest retail lighting company in the nation, with over 40 superstores in California, Oregon, Washington State, Colorado, Arizona, Texas and Nevada. At this time we have no retail superstores located in the Midwest or on the East Coast. However, our website lists over 60,000 items for sale, with over 50,000 shipping for free, and we ship throughout the country on a daily basis.

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5. Do you issue catalogs?

Yes we do! You can join our catalog mailing list as well as our e-mail list on the Lamps Plus Mail pages. At this time we are able to ship to U.S., U.S. Territories and APO/FPO addresses only. For Canadian or overseas orders please call us at 800-782-1967. Request a Catalog

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6. Why is there sales tax when I purchase online?

Lamps Plus is required by certain states to charge sales tax on online orders. Sales tax will automatically be charged on the merchandise and shipping and handling charges in CA, WA, NV, TX, AZ and CO. We do not add sales tax unless we are required by law to do so.

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7. Do you carry lamp parts?

We offer lamp shades and accessories for sale, but, generally speaking, we do not carry lamp parts. In some instances, however, there may be some replacement parts available for items we normally stock. Contact us and talk with a lighting specialist to learn more. If we do not have a part in stock we will gladly refer you to a vendor that carries it.

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8. Why do you need my e-mail address?

When you place an order with LampsPlus.com you will receive an e-mail confirming your order, listing what was ordered, the shipping address, your payment method and a unique order ID. Your full credit card information is never sent in any correspondence from us. You will also receive a second e-mail telling you when your order ships, which will include carrier tracking numbers. Lamps Plus will never sell or distribute your e-mail address. Click here to read our full privacy policy.

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9. What kind of credit card payments do you accept ?

Lamps Plus accepts American Express, Visa, Master Card, and Discover credit cards for online purchases.

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10. What other payment options are available?

The TeleCheck online check processing service is available at checkout in our shopping cart. Personal checks, purchase orders and money orders are also accepted, but you must first call in your order at 800-782-1967. Please note that we cannot ship your purchases until these funds clear our bank, a process which may add additional time to your order. Purchase orders must be faxed to us at 818-341-1618 with the original signature attached, then the form must be mailed to us to complete final processing. Mail to: Lamps Plus, Internet Department, Purchase Orders, 20250 Plummer Street, Chatsworth, CA 91311.

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11. How do your coupon promotions work?

Simply enter the Lamps Plus coupon code in your shopping cart at checkout. Your cart will update with the promotion specific to your code. Offers are generally valid on regular priced, in-stock merchandise only; not valid on special orders or previous orders. Offers may not be combined with any other discount offer or mark-down pricing. Minimum purchase requirement excludes shipping and applicable taxes. One coupon per customer, one time use only. Offers are non-transferable and not redeemable for cash or gift certificates. In ceiling fan category coupons are valid only on Casa Vieja brand fans. In the event that an item purchased using a dollar off coupon is returned, the discount value shall be forfeited on the refunded amount. Coupons may be valid specifically for online or offline purchase only. Please check the terms and conditions specific to your code. For more information, contact our customer service department at 877-704-2425. If you are a member of our Professionals program, call 800-304-8120.

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12. What is your quality assurance guarantee?

The Lamps Plus, Inc. Quality Assurance Program is a vital part of our corporate policy and store operations and is fully supported by senior management. Our organization is committed to an effective product safety program that ensures that our stores and products meet established standards for safety, quality and value. Lamps Plus, Inc. offers quality products that meet or exceed product requirements established by applicable government agencies and our Quality Assurance department. Suppliers and products are evaluated for compliance with company standards and regulatory requirements through vendor audits and product inspections on an ongoing basis. The Quality Assurance department investigates customer concerns and initiates the appropriate follow-up and response action. If you have any questions, or to send us a comment, e-mail us.

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13. How does your 120% Price Protection Policy work?

We want you to shop Lamps Plus with the confidence that we offer the best prices anywhere!

If within 60 days of your purchase at Lamps Plus, you find the identical product advertised for less by one of our competitors, we will match that price and refund to you 20% of the price difference! For a complete description, see our Price Protection Policy page.

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14. What are the terms and conditions for the 120% Price Protection Policy?

Find a complete description with terms and conditions on our Price Protection Policy page.

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15. What is your warranty policy?

Lamps Plus proudly stands behind the products we sell. The Lamps Plus One-Year Warranty states that we will repair or, at our option, replace at no charge, your purchase within one year of the purchase date should you discover any defect in materials or workmanship.

This warranty does not cover defects, including breakage or malfunctions, caused by your mishandling or use of the product in ways other than specified by the manufacturer. Light bulbs included with product are not covered by this warranty. Ceiling fans and furniture products are covered by the manufacturer's warranty included in their packaging. The furniture we sell is for residential use only, and is not designed, manufactured, or recommended for use in a commercial or non-residential setting.

This warranty extends the manufacturer's warranty by one year, excluding any electronic components, remote controls, or any in-home warranties. To obtain service for an item under warranty, please bring the product, your original receipt and this warranty to your closest Lamps Plus store, or contact our customer service department at 877-704-2425. If you are a member of our Professionals program, call 800-304-8120. You can also visit any Lamps Plus store. All items must be brought into a Lamps Plus Store or returned to Lamps Plus for service.

In no event shall Lamps Plus be liable for incidental damages. Some states do not allow limitations for how long an implied warranty lasts or the exclusion may not apply to you. This warranty gives you specific legal rights, which may vary from state to state. Please keep your original receipt with this warranty. If you have any questions, or to send us a comment related to our One-Year Warranty program, please use our contact us page.

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16. How does your "no restocking fee" policy work?

Lamps Plus will not charge a restocking fee on items that are in-stock and purchased from a Lamps Plus store, in-store kiosk or online at LampsPlus.com. This includes items depicted in a Lamps Plus print catalog and other printed advertising materials.

Lamps Plus will apply a restocking fee to items that are selected from vendor catalogs and special ordered. Special ordered items that are returned or cancelled are subject to a restocking fee of 20% of the item price.

White Glove Delivery items are also subject to a restocking fee of 10% of the item price.

Please note that all returned merchandise must be in the original packaging. Merchandise returned with cut wires or loose crystal will be subject to a $50 fee. See our complete returns policy.

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17. Do you have a minimum order policy?

We require a minimum order of $10 on our site. The vast majority of our items are more than $10 so this usually isn't a problem, but for smaller items we need a minimum dollar amount in order to meet minimum shipping and handling charges.

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18. How Does the Delivery Service for Howard Miller Furniture and Clocks Work?

Howard Miller brand furniture and clocks use a special delivery service. This service includes delivery by two delivery people who will take the furniture piece or clock up a maximum of two flights of stairs, position the furniture or clock as desired and remove all packing materials. Read a full description here.

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19. What is White Glove Delivery?

Our White Glove Delivery services is a special service for the home delivery of our oversized furniture, special order furniture, and other related product. Not all furniture items on our website ship via White Glove Delivery; items that do will be indicated in your shopping car, or you can call us for more information. We offer two types of White Glove delivery service; Silver White Glove Delivery and Gold White Glove Delivery.

Learn more about these services on our Shipping and Delivery page.

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20. What is FedEx SmartPost?

FedEx SmartPost is a service from FedEx that uses the United States Postal Service® (USPS) for final delivery of low-weight packages. It is a cost-effective shipping method that allows us to offer free shipping on a wide range of product designs. We use FedEx SmartPost in certain instances to ship to the continental U.S., Alaska and Hawaii. For more information, please see the FedEx SmartPost website.

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21. What kind of packing materials does Lamps Plus use?

We are committed to using eco-friendly packing solutions whenever possible. We use air-filled pillow bags that efficiently pack into boxed shipments and reduce the amount of packing material needed for each order. We also use 100 percent biodegradable starch pellets as packing materials. These static-free pellets have the look of the old-fashioned plastic packing peanuts, but are made to degrade quickly in landfills and are completely petroleum, CFC and HCFC free.

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22. Do your products work overseas?

Electrical products and bulbs sold thru LampsPlus.com and Lamps Plus retail stores are designed for use on the North American 110-volt system only. Items with cords and plugs use Type A or Type B North American plugs.

Select special order product may be modified for different world regions. There is an additional fee for this service, and additional delivery time is required. Please contact customer service for details.

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23. Do you offer gift cards?

We offer Store Gift Cards that are available for purchase at any Lamps Plus store location. These cards are redeemable at any Lamps Plus store for merchandise and are available in any amount. Please note that Store Gift Cards are not available for use at LampsPlus.com at this time.

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24. How does the Lamps Plus Rewards Program work?

Join the Lamps Plus Rewards program at any Lamps Plus lighting store. This optional program gives you a Free 1-Year Warranty on all purchases, a Digital Receipt sent with the warranty via e-mail on all your store purchases, money saving coupons, 10% off all in-store clearance items and more.

Don’t live in a store area? Join our mailing list to get special Reward Member offers, sale notices and more by e-mail.

Read for more information and our Rewards Program Privacy Policy.

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25. Where can I view energy information for ceiling fans?

We display the energy information on each ceiling fan product page. Or, you can click here to view charts showing energy information for all ceiling fans that are currently sold and for all that have been discontinued.

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26. I don't see my question listed here!

Not to worry! Our lighting consultants are available by phone, e-mail or online chat to help you with your questions. To place an order or if you have questions about our products, please call us at 800-782-1967. For questions about existing orders or for policy questions, please call 877-704-2425. If you are a member of our Professionals program, please call 800-304-8120. Thank you!

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