Room of Choice Delivery

About Our Room of Choice and Unbox Delivery Program

Room of Choice and Unbox Delivery is a special service for the home delivery of our oversized furniture, special order furniture, and other related product. This service includes inside placement of a product in your home or office, unpacking, and the removal of any packing material. Delivery lead time is 3-5 business days from the shipment date.

A local delivery agent will call you directly to schedule an appointment. Delivery times are scheduled around a 4-hour window between the hours of 8:00 am and 5:00 pm.

The service does not include the moving or removal of any existing furniture. Please make sure that your area is cleared before delivery personnel arrive. Delivery does not include the set-up or re-installation of any electrical equipment or home electronics, or any component, electrical, or plumbing hookup.

Always pre-measure the space where your item is to be placed to make sure it will fit. Also, pre-measure entryways, doors, stairways and walkways to ensure that items can be fit into your home. If you have any questions, please call us; a Lighting & Home Décor Consultant will be happy to assist you in your buying process.

Room of Choice and Unbox Delivery is available only for the lower 48 continental United States, with the exception of New York State. Please note that there may be some extra charges if the driver is unable to access your neighborhood with a standard delivery vehicle.

We're sorry, but this service is not available for Alaska, Hawaii, New York, Canada, or for overseas orders.

Room of Choice and Unbox Delivery Proof of Delivery Receipt

Upon delivery, you should thoroughly inspect your White Glove item with the delivery personnel. If the product is without defect, you will be asked to sign a Proof of Delivery receipt that states you have inspected your product and found it to be in good condition.

Room of Choice and Unbox Delivery – Returns

You have ten (10) days from the date of delivery to notify us that you would like to return your order.

Note that although this service includes the removal of all packing materials, if you think there is a chance you will want to return your order you should retain all packing material at the time of delivery. All merchandise returned must be returned in the original packaging.

All White Glove returns must be arranged by Customer Service to ensure your return is processed accurately and promptly.

A Customer Service Specialist will provide you a Return Merchandise Authorization (RMA) and assist you with the completion of your return.

*Please note:

• Returns made without a Return Merchandise Authorization will not be accepted.
• All merchandise must be returned in the original packaging.
• Original shipping charges are non-refundable.
• Return shipping charges are the responsibility of the customer and are non-refundable.
• There is a 10% restocking fee assessed on all White Glove returns.
• Returns cannot be made to our Lamps Plus store locations.

Once the product is received at our warehouse in good condition we will issue a refund.

If you have misplaced the Returns form included with your order, you may print one from our PDF Form. This file requires the Adobe Acrobat Reader.

Changing Room of Choice and Unbox Delivery Orders

If you need to make changes to an order or wish to cancel it, please contact us immediately and we will do our best to accommodate your request.

In-Store Pick-Up of Room of Choice and Unbox Delivery Items Room of Choice and Unbox Delivery items are not available for retail store location pick-up. These items must be delivered to you.

Room of Choice and Unbox Delivery Damaged Merchandise and Replacement Policy

We make every effort to pack items so that they will arrive at your door safely. Please thoroughly inspect your Room of Choice and Unbox Delivery with the delivery personnel at time of delivery. In the event that damage has occurred in transit, or if you discover defects in the manufacture of the product, please contact Customer Service immediately.

When applicable, replacement parts will be issued to repair the damaged item. If the item is severely damaged and cannot be repaired, a new item will be provided for you.