Lamps Plus Professionals Frequently Asked Questions (FAQ)

Lamps Plus Professionals is the leading trade pricing program for lighting professionals. We offer trade and volume pricing to qualified designers, home builders, contractors, architects and other trade professionals. Membership is always free. To learn more or to sign up, please visit the Lamps Plus Professionals home page or call 800-304-8120.

The following list of questions come from our Lamps Plus Professionals program. For a list of consumer FAQs that also apply to Professionals orders, please visit the Lamps Plus Frequently Asked Questions FAQ page.

1. How are the shipping costs calculated?
2. How does your free shipping promotion work?
3. What is your returns policy?
4. Do you have lighting stores in the Midwest or on the East Coast?
5. Do you issue catalogs?
6. Why is there sales tax when I'm purchasing online?
7. Do you carry lamp parts?
8. Why do you need my e-mail address?
9. What kind of credit card payments do you accept?
10. What other payment options are available?
11. How do your coupon promotions work?
12. What is your quality assurance guarantee?
13. What is your lowest price guarantee?
14. How can my company be exempt from sales taxes?
15. Can my company apply for a Lamps Plus line of credit?
16. Do you carry generic brand bulbs for professional buyers?
17. How can I retrieve my username and password?
18. Can I buy online and pick-up at a local Lamps Plus retail store?
19. Do you carry commercial lighting?
20. Do you carry ADA rated lighting?
21. I need Dark Sky rated outdoor lighting. Do you carry it?
22. Do you offer Energy Star certified products?
23. Can I buy now and have you ship later?
24. Do you side mark products for job sites?
25. Do you include invoices in all shipments?
26. Do you have custom options for your lighting?
27. I can't find an item I need on your website, can you help?
28. Do you have a terms of use agreement?
29. I don't see my question listed here!

1. How are the shipping costs calculated?

Lamps Plus Professionals shipping charges are based on the size, weight and destination zone of the product ordered. Express delivery or second day delivery is extra. To learn more, contact a Lamps Plus Professionals customer service at 800-304-8120. To read more about our shipping policy, click here.

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2. How does your free shipping promotion work?

Lamps Plus Professionals frequently runs "free-shipping" offers on select products or groups of products. "Free-shipping" refers to standard shipping; express delivery and second day charges are extra. Our free shipping offers are available to the lower 48, continental U.S. states only, not available on orders to Hawaii, Alaska, Canada, Mexico or other international destinations. To read more about our shipping policy, click here.

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3. What is your returns policy?

If for any reason you are unsatisfied with a purchase, it can be returned within 60 days of the date you receive it. Absolutely no returns or exchanges will be made after 60 days.

To ensure that your return is processed accurately and promptly, please first call us at 800-304-8120.

A customer service associate will provide you a Return Merchandise Authorization for you to write on the pre-printed address label at the bottom of the Returns form included with your boxed order.

Please note the following:

  • All returns must be made with a Return Merchandise Authorization number.
  • Furniture and rug purchases cannot be returned to a Lamps Plus store location; they must be shipped back to our warehouse.
  • All returned items must be sent back to us using the original shipping boxes and packing materials.
  • Installed products with cut wires or loose crystal will be subject to a $50 fee.
  • Sales of clearance items, giclee items personalized with uploaded photos, and custom made-to-order items are final.
  • White Glove orders must be returned within 10 days.

To read more about our returns policy, click here.

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4. Do you have lighting stores in the Midwest or on the East Coast?

Lamps Plus is the largest retail lighting company in the world, with over 40 superstores in California, Oregon, Washington State, Colorado, Arizona, Texas and Nevada. At this time we have no retail superstores located in the Midwest or on the East Coast. However, our website lists thousands of items for sale and we ship throughout the country on a daily basis.

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5. Do you issue catalogs?

Yes we do! You can join our catalog mailing list as well as our e-mail list on the Lamps Plus Mail pages. At this time we are able to ship to U.S., U.S. Territories and APO/FPO addresses only. For Canadian or overseas orders please call us at 800-304-8120. Request a Catalog.

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6. Why is there sales tax when I'm purchasing online?

Why is there sales tax when I'm purchasing online?

Lamps Plus and Lamps Plus Professionals are required by certain states to charge sales tax on online orders. Sales tax will automatically be charged on the merchandise and shipping and handling charges in CA, WA, NV, TX, AZ and CO. We do not add sales tax unless we are required by law to do so.

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7. Do you carry lamp parts?

We offer lamp shades and accessories for sale, but, generally speaking, we do not carry lamp parts. In some instances, however, there may be some replacement parts available for items we normally stock. Call us at 800-304-8120 and talk with a lighting specialist to learn more. If we do not have a part in stock we will gladly refer you to a vendor that carries it.

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8. Why do you need my e-mail address?

When you place an order with Lamps Plus Professionals you will receive an e-mail confirming your order, listing what was ordered, the shipping address, your payment method and a unique order ID. Your full credit card information is never sent in any correspondence from us. You will also receive a second e-mail telling you when your order ships, which will include UPS tracking numbers. Lamps Plus will never sell or distribute your e-mail address. Click here to read our full privacy policy.

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9. What kind of credit card payments do you accept ?

Lamps Plus accepts American Express, Visa, Master Card, and Discover credit cards for online purchases.

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10. What other payment options are available?

Personal checks, purchase orders and money orders are accepted, but you must call in your order at 800-782-1967. Please note that we cannot ship your purchases until these funds clear our bank, a process which may add additional time to your order. Purchase orders must be faxed to us at 818-341-1618 with the original signature attached, then the form must be mailed to us to complete final processing. Mail to: Lamps Plus, Internet Department, Purchase Orders, 20250 Plummer Street, Chatsworth, CA 91311.

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11. How do your coupon promotions work?

Simply enter the Lamps Plus Professionals coupon code in your shopping cart at checkout. Your cart will update with the promotion specific to your code. Offers are generally valid on regular priced, in-stock merchandise only; not valid on special orders or previous orders. Offers may not be combined with any other discount offer or mark-down pricing. Minimum purchase requirement excludes shipping and applicable taxes. One coupon per customer, one time use only. Offers are non-transferable and not redeemable for cash or gift certificates. In the ceiling fan category coupons are valid only on Casa Vieja brand fans. In the event that an item purchased using a dollar off coupon is returned, the discount value shall be forfeited on the refunded amount. Coupons may be valid specifically for online or offline purchase only. Please check the terms and conditions specific to your code. Call us at 800-304-8120 if you have questions regarding a specific code usage.

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12. What is your quality assurance guarantee?

The Lamps Plus, Inc. Quality Assurance Program is a vital part of our corporate policy and store operations and is fully supported by senior management. Our organization is committed to an effective productsafety program that ensures that our stores and products meet established standards for safety, quality and value. Lamps Plus, Inc. offers quality products that meet or exceed product requirements established by applicable government agencies and our Quality Assurance department. Suppliers and products are evaluated for compliance with company standards and regulatory requirements through vendor audits and product inspections on an ongoing basis. The Quality Assurance department investigates customer concerns and initiates the appropriate follow-up and response action. If you have any questions, or to send us a comment, e-mail us.

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13. What is your lowest price guarantee?

Online - Lamps Plus Inc. guarantees lower prices than any other online specialty lighting dealer. If you find a lower price (including shipping and handling) on the exact same product shippable within 14 business days, call us at 800-304-8120 and we will beat that price.

Lamps Plus reserves the right to beat any price and limit quantities. Offer does not include wholesale, contract or manufacturer direct pricing or below wholesale cost pricing. "Same" is defined as an item of the same styling, by the same manufacturer. Sorry, no dealers.

In-Store - Every Lamps Plus purchase is backed by our Low Price Guarantee! We will match any advertised price or it's yours Free! If any other store within a Lamps Plus store market advertises the same item which Lamps Plus carries for a lower price, or carries the same item marked lower than Lamps Plus on it's sale floor for at least 60 days, Lamps Plus will beat the price by at least 5% (down to the wholesale cost of the item), or Lamps Plus will give you the item absolutely free of charge. Lamps Plus reserves the right to beat any price and limit quantities. Offer does not include wholesale, contract or manufacturer direct pricing or below wholesale cost pricing. "Same" is defined as an item of the same styling, by the same manufacturer. Sorry, no dealers.

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14. How can my company be exempt from sales taxes?

Professional buyers with a tax exempt re-sale certificate are exempt from state taxes. Please fax a copy of your re-sale certificate to 818-341-1618 to qualify for tax-exempt status.

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15. Can my company apply for a Lamps Plus Professionals line of credit?

Yes! Opening a Lamps Plus Professionals line of credit requires a one-time approval process that takes about five business days. Just give us a call to get your application process started.

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16. Do you carry generic brand bulbs for professional buyers?

We offer a wide variety of bulb choices to meet the needs of our professional buyers. For lower priced generic bulbs, just call us for special bulk ordering.

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17. How can I retrieve my username and password?

If you've lost your Lamps Plus Professionals username or password and are unable to log-on, please contact us by phone or e-mail. We'll be happy to re-issue new passwords.

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18. Can I buy online and pick-up at a local Lamps Plus retail store?

Yes you can! Please call us at 800-304-8120 with your order and we'll arrange for delivery and pick-up at the store of your choice.

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19. Do you carry commercial lighting?

We have access to a huge amount of commercial lighting fixtures and supplies available to us through our vendors. Please call us at 800-304-8120 and our Lamps Plus Professionals account reps will be happy to source whatever you need.

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20. Do you carry ADA rated lighting?

Yes we do. View our ADA rated wall sconces online. If you don't see what you're looking for, just give us a call!

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21. I need Dark Sky rated outdoor lighting. Do you carry it?

We offer a number of outdoor lighting fixtures that meet Dark Sky lighting requirements. Many more are available; just call us for special ordering or sourcing.

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22. Do you offer Energy Star rated items?

Yes we do. We carry Energy Star rated fixtures as well as a huge assortment of energy efficient lighting products. Please call us for product recommendations or special orders.

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23. Can I buy now and have you ship later?

Just give us a call! We'll be happy to set aside your order, then ship it to you at a later date. We have a huge warehouse area set aside for just this purpose, and can even organize your Lamps Plus Professionals order by job pallets.

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24. Do you side mark products for job sites?

Yes. We can mark shipments at your direction. Just give us a call.

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25. Do you include invoices in all shipments?

We e-mail you shipping info and an invoice, but each of our shipped boxes do not contain an individual invoice.

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26. Do you have custom options for your lighting?

Many of our products can be customized with different glass choices or shade options. Please contact us at 800-304-8120 for custom looks or product sourcing.

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27. I can't find an item I need on your website, what should I do?

Call us, we're here to help! We have relationships with a vast number of vendors and suppliers and can source virtually anything you need.

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28. Do you have a terms of use agreement?

Yes we do. Please click here to view.

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29. I don't see my question listed here!

Not to worry! Our Lamps Plus Professionals lighting consultants are available to help at 800-304-8120.

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