Silver White Glove Delivery is a special service for the home delivery of furniture and other designs. Not all furniture items on our website ship via Silver White Glove Delivery; items that do will be indicated as such in your shopping cart.
This service includes a 2-person delivery into your home or office building and room of choice, carrying a delivery up two (2) flights of stairs. Delivery lead time is 7-10 business days from the shipment date.
A local delivery agent will call you directly to schedule an appointment. Delivery times are scheduled around a 4 hour window between the hours of 8:00 am and 5:00 pm.
The service does not include unpacking or the removal of packing material, or the moving or removal of any existing furniture. Please make sure that your area is cleared before delivery personnel arrive. Delivery does not include the set-up or re-installation of any electrical equipment or home electronics, or any component, electrical, or plumbing hookup.
Always pre-measure the space where your item is to be placed to make sure it will fit. Also, pre-measure entryways, doors, stairways and walkways to ensure that items can be fit into your home. If you have any questions, please call us; a sales representative will be happy to assist you in your buying process.
Silver White Glove Delivery service is available only for the 48 contiguous United States. Please note that there may be some extra charges if the driver is unable to access your neighborhood with a standard delivery vehicle. If you live in an area that is only accessible with the use of a ferry, barge, or aircraft, you will be subject to an additional $275 delivery fee. We're sorry, but this service is not available for Alaska, Hawaii, Canada, or for overseas orders.
Silver White Glove Delivery Proof of Delivery Receipt
Upon delivery, you should thoroughly inspect your Silver White Glove Delivery with the delivery personnel. If the product is without defect, you will be asked to sign a Proof of Delivery receipt that states you have inspected your product and found it to be in good condition.
Silver White Glove Delivery – Returns
You have ten (10) days from the date of delivery to notify us that you would like to return your order.
All White Glove returns must be arranged by Customer Service to ensure your return is processed accurately and promptly. Please call us first at 877-704-2425. Note: if you think there is a chance you will want to return your order you should retain all packing material at the time of delivery. All merchandise returned must be returned in the original packaging.
A customer service specialist will provide you a Return Merchandise Authorization (RMA) and assist you with the completion of your return.
Changing Silver White Glove Delivery Orders
If you need to make changes to an order or wish to cancel it, please contact us immediately and we will do our best to accommodate your request.
In-Store Pick-Up of Silver White Glove Delivery Items
Silver White Glove Delivery items are not available for retail store location pick-up. These items must be delivered to you.
Silver White Glove Delivery Damaged Merchandise and Replacement Policy
We make every effort to pack items so that they will arrive at your door safely. Please thoroughly inspect your Platinum White Glove Delivery with the delivery personnel at time of delivery. In the event that damage has occurred in transit, or if you discover defects in the manufacture of the product, please contact customer service immediately. When applicable, replacement parts will be issued to repair the damaged item. If the item is severely damaged and cannot be repaired, a new item will be provided for you.