White Glove Delivery is a special service for the home delivery of our oversized furniture, special order furniture, and other related product. Not all furniture items on our website ship via White Glove Delivery; items that do will be indicated on the product page. White Glove Delivery covers inside placement of an item, carrying an item up two flights of stairs, unpacking, light assembly up to 30 minutes, and the removal of any packing material.
White Glove Delivery does not include the moving or removal of any existing furniture; please make sure that your area is cleared before delivery personnel arrive. Delivery does not include the set-up or re-installation of any electrical equipment or home electronics.
Your White Glove item will be handled by a local delivery agent who will unpack and thoroughly inspect your product before home delivery to make sure it is in good condition. Following inspection, the local delivery agent will call you directly to schedule an appointment that is convenient for you. Delivery times are typically scheduled around a 4 hour window.
Please note that our White Glove Delivery service is available only for the 48 contiguous continental United States. Delivery times may range from 7 to 14 business days for in stock items. Remote areas may take up to 4 weeks for delivery. We're sorry, but White Glove Delivery service is not available for Alaska, Hawaii, Canada or overseas orders.
Once you place an order for a White Glove item, you have a 3 day grace period to change or cancel your order. Please note that no refunds will be issued after this 3 day grace period.
On the 3rd day after your order is placed you will be notified by e-mail that your order is going to be processed. This is your last chance to change, modify or cancel your order. If we do not hear back from you, your order will be processed the next day and no returns, changes, cancellations, or refunds will be allowed. Payment is required in full at the end of the 3 day grace period.
Because no returns are possible on White Glove Delivery items, always pre-measure the space where the item is to be placed to make sure it will fit. Also, pre-measure entryways, doors, stairways and walkways to ensure that items will fit into your home. If you have any questions, please call us; a sale representative will be happy to assist you in your buying process.
If you need to make changes to an order or wish to cancel it before the 3 day grace period expires, contact us at 1-800-782-1967, option 2, or e-mail us at CustomerService@LampsPlus.com. LAMPS PLUS customer service hours are Monday thru Friday 8:00 am - 4:30 pm, Pacific Time. Please note that no changes, cancellations, or refunds will be allowed on White Glove orders after the 3-day grace period has expired.
Due to limited warehouse space at our stores, White Glove Delivery items are not available for retail store location pick-up. These items must be delivered to you.
Both LAMPS PLUS and our vendors make every effort to pack items so that they will arrive at your door safely. However, despite our best efforts, sometimes damage does occur.
Please thoroughly inspect your White Glove item with the delivery personnel at time of delivery. In the event that damage has occurred in transit, or if you discover defects in the manufacture of the product, please contact us immediately at 1-800-782-1967, option 2, or e-mail us at CustomerService@LampsPlus.com.
A customer service representative will handle your issue. When applicable, replacement parts will be issued to repair the damaged item. If the item is severely damaged and can not be repaired, a new item will be provided for you.
Upon delivery, you should thoroughly inspect your White Glove item with the delivery personnel. If the product is without defect, you will be asked to sign a Proof of Delivery receipt that states you have inspected your product and found it to be in good condition.