Frequently Asked Questions

How are the shipping costs calculated?

How does your free shipping promotion work?

What is your returns policy?

Do you have lighting stores in the Midwest or on the East Coast?

Do you issue catalogs?

Why is there sales tax when I’m purchasing online?

Do you carry lamp parts?

Why do you need my e-mail address?

How can I pay for my purchases? What kind of credit card payments do you accept?

What other payment options are available?

How do your coupon promotions work?

What is your quality assurance guarantee?

How does your 120% Price Protection Policy work?

What are the terms and conditions for the 120% Price Protection Policy?

What is your warranty policy?

How does your "no restocking fee" policy work?

Do you have a minimum order policy?

How Does the Delivery Service for Ridgeway Grandfather Clocks Work?

What is White Glove Delivery?

What kind of packing materials does LAMPS PLUS use?

Do you have any additional policies?

I don't see my question listed here!

1. How are the shipping costs calculated?

LAMPS PLUS shipping charges are based on the size, weight and destination zone of the product ordered. Express delivery or second day delivery is extra. Please contact customer service for more information. LAMPS PLUS customer service hours are Monday - Friday 6am-9pm (Pacific Time). To read more about our shipping policy, click here.

2. How does your free shipping promotion work?

We frequently run “free-shipping” offers on select products or groups of products. “Free-shipping” refers to standard shipping; express delivery and second day charges are extra. Our free shipping offers are available to the lower 48, continental U.S. states only, not available on orders to Hawaii, Alaska, Canada, Mexico or other international destinations. To read more about our shipping policy, click here.

3. What is your returns policy?

If for any reason you are unsatisfied with a purchase, it can be returned within 60 days of the date you receive it. Absolutely no returns or exchanges will be made after 60 days. To ensure that your return is processed accurately and promptly, please first call us at 1-800-782-1967, option 2. Our customer service hours are Monday through Friday, 8 am to 4:30 pm (Pacific Time). You may also e-mail us at customerservice@LampsPlus.com.

A customer service associate will provide you a Return Merchandise Authorization for you to write on the pre-printed address label at the bottom of the Returns form included with your boxed order.


*Please note that returns made without a Return Merchandise Authorization will not be accepted. All sales on clearance items are final. Freight items are treated differently, please call us for details. To read more about our returns policy, click here.

4. Do you have lighting stores in the Midwest or on the East Coast?

LAMPS PLUS is the largest retail lighting company in the world, with over 40 superstores in California, Oregon, Washington State, Colorado, Arizona, Texas and Nevada. At this time we have no retail superstores located in the Midwest or on the East Coast. However, our website lists over 10,000 items for sale and we ship throughout the country on a daily basis.

5. Do you issue catalogs?

Yes we do! You can join our catalog mailing list as well as our e-mail list on the LAMPS PLUS Mail pages. At this time we are able to ship to U.S., U.S. Territories and APO/FPO addresses only. For Canadian or overseas orders please call us at 1-800-782-1967.   Request a Catalog

6. Why is there sales tax when I’m purchasing online?

LAMPS PLUS is required by certain states to charge sales tax on online orders. Sales tax will automatically be charged on the merchandise and shipping and handling charges in CA, WA, NV, TX, AZ and CO. We do not add sales tax unless we are required by law to do so.

7. Do you carry lamp parts?

We offer lamp shades and accessories for sale, but, generally speaking, we do not carry lamp parts. In some instances, however, there may be some replacement parts available for items we normally stock. Contact us and talk with a lighting specialist to learn more. If we do not have a part in stock we will gladly refer you to a vendor that carries it.

8. Why do you need my e-mail address?

When you place an order with LampsPlus.com you will receive an e-mail confirming your order, listing what was ordered, the shipping address, your payment method and a unique order ID. Your full credit card information is never sent in any correspondence from us. You will also receive a second e-mail telling you when your order ships, which will include carrier tracking numbers. LAMPS PLUS will never sell or distribute your e-mail address. Click here to read our full privacy policy.

9. How can I pay for my purchases ?  What kind of credit card payments do you accept ?

LAMPS PLUS accepts American Express, Visa, Master Card, and Discover credit cards for online purchases.

10. What other payment options are available?

We now accept payments from Bill Me Later®, a convenient and secure new payment method designed for purchasing on the web or over the phone. As a credit account, Bill Me Later® provides you with the flexibility to purchase without using your credit card. Subject to credit approval, view disclosures.

Personal checks, purchase orders and money orders are accepted, but you must call in your order at 1-800-782-1967. Please note that we cannot ship your purchases until these funds clear our bank, a process which may add additional time to your order. Purchase orders must be faxed to us at 1-818-341-1618 with the original signature attached, then the form must be mailed to us to complete final processing. Mail to: LAMPS PLUS, Internet Department, Purchase Orders, 20250 Plummer Street, Chatsworth, CA 91311.

11. How do your coupon promotions work?

Simply enter the LAMPS PLUS coupon code in your shopping cart at checkout. Your cart will update with the promotion specific to your code. Offers are generally valid on regular priced, in-stock merchandise only; not valid on special orders or previous orders. Offers may not be combined with any other discount offer or mark-down pricing. Minimum purchase requirement excludes shipping and applicable taxes. One coupon per customer, one time use only. Offers are non-transferable and not redeemable for cash or gift certificates. In ceiling fan category coupons are valid only on Casa Vieja brand fans. In the event that an item purchased using a dollar off coupon is returned, the discount value shall be forfeited on the refunded amount. Coupons may be valid specifically for online or offline purchase only. Please check the terms and conditions specific to your code. Call us at 1-800-782-1967 if you have questions regarding a specific code usage.

12. What is your quality assurance guarantee?

The LAMPS PLUS, Inc. Quality Assurance Program is a vital part of our corporate policy and store operations and is fully supported by senior management. Our organization is committed to an effective productsafety program that ensures that our stores and products meet established standards for safety, quality and value. LAMPS PLUS, Inc. offers quality products that meet or exceed product requirements established by applicable government agencies and our Quality Assurance department. Suppliers and products are evaluated for compliance with company standards and regulatory requirements through vendor audits and product inspections on an ongoing basis. The Quality Assurance department investigates customer concerns and initiates the appropriate follow-up and response action. If you have any questions, or to send us a comment,  e-mail us at LAMPS PLUS..

13. How does your 120% Price Protection Policy work?

We want you to shop LAMPS PLUS with the confidence that we offer the best prices anywhere!

If within 60 days of your purchase at LAMPS PLUS, you find the identical product advertised for less by one of our competitors, we will match that price and refund to you 20% of the price difference! Please see below for terms.

Please note that our low price guarantee applies only to the exact same item from the same manufacturer with the same options. Products must be factory firsts. The retailer must also be an authorized dealer of the product represented. The product must be a stock item, available for shipment, and not be on extended back order or production time. The price must be from a published source and/or you must have a written quote from a competitor. LAMPS PLUS reserves the right to beat any price and limit quantities. Offer does not include wholesale, contract or manufacturer direct pricing or below wholesale cost pricing. "Same" is defined as an item of the same styling and product SKU, by the same manufacturer. Sorry, no dealers.

Pricing for certain brands with universal pricing policies can only be matched, not beaten by 20% of the difference. The 120% Price Protection Guarantee does not apply to Hubbardton Forge, Schonbek, Holtkoetter, Casablanca, Craftmade, Emerson, Fanimation, Hunter, Matthews Fan Company, Minka Aire, Minka, George Kovacs, Metropolitan, Ambience, Monte Carlo, and Westinghouse brand products. Other restrictions and brand exclusions may apply.

To receive our 120% Price Protection Guarantee, please collect the following information: the URL Web address of the competitor, your name and phone number, your order number, details of the product and the competitor's advertised price.

E-mail this information to sales@LampsPlus.com. We will notify you by e-mail of any price adjustment.

For print advertisements or written price quotes, please mail them to this address:

LAMPS PLUS Customer Relations
120% Price Protection Guarantee
20250 Plummer Street
Chatsworth, CA 91311

Please allow up to six weeks for refund processing.

14. What are the terms and conditions for the 120% Price Protection Policy?

The 120% Price Protection Guarantee cannot be used in conjunction with any other coupon, pricing offer, manufacturer rebate, closeout or clearance pricing, bulk quantity items or typographical print errors. Offer does not include wholesale, contract or manufacturer direct pricing or below wholesale cost pricing.

Price adjustments are determined by the selling price of the item. Sales tax and shipping will not be included in the calculation. LAMPS PLUS, Inc. reserves the right to determine whether competitors' products and prices reflect a true and fair comparison. We also reserve the right to not sell any product below its cost. The low price guarantee does not include the freight cost of oversized shipments. Sorry, no dealers.

Pricing for certain brands with universal pricing policies can only be matched, not beaten by 20% of the difference. The 120% Price Protection Guarantee does not apply to Hubbardton Forge, Schonbek, Holtkoetter, Casablanca, Craftmade, Emerson, Fanimation, Hunter, Matthews Fan Company, Kichler, Minka Aire, Minka, George Kovacs, Metropolitan, Ambience, Monte Carlo, and Westinghouse brand products. Other restrictions may apply. Please see above FAQ question for additional details.

15. What is your warranty policy?

LAMPS PLUS proudly stands behind the products we sell. The LAMPS PLUS Free One-Year warranty states that we will repair or, at our option, replace at no charge, your purchase within one year of the purchase date should you discover any defect in materials or workmanship.

This warranty does not cover defects, including breakage or malfunctions, caused by your mishandling or use of the product in ways other than specified by the manufacturer. Light bulbs included with product are not covered by this warranty. Ceiling fans are covered by the manufacturer's warranty included in their packaging.

This warranty extends the manufacturer's warranty by one year, excluding any electronic components, remote controls, or any in-home warranties. To obtain service for an item under warranty, please bring the product, your original receipt and this warranty to your closest LAMPS PLUS store or contact LAMPS PLUS Customer Service at 1-800-782-1967 or e-mail customerservice@LampsPlus.com. You can also visit any LAMPS PLUS store. All items must be brought into a LAMPS PLUS Store or returned to LAMPS PLUS for service.

Our customer service hours are Monday through Friday, 8 am to 4:30 pm (Pacific Time). In no event shall LAMPS PLUS be liable for incidental damages. Some states do not allow limitations for how long an implied warranty lasts or the exclusion may not apply to you. This warranty gives you specific legal rights, which may vary from state to state. Please keep your original receipt with this warranty. If you have any questions, or to send us a comment related to our One-Year Extended Warranty program, please use our contact us page.

16. How does your "no restocking fee" policy work?

LAMPS PLUS will not charge a re-stocking fee on items that are in-stock and purchased from a LAMPS PLUS store, in-store kiosk or online at LampsPlus.com. This includes items depicted in a LAMPS PLUS print catalog and other printed advertising materials.

LAMPS PLUS will apply a re-stocking fee to items that are selected from vendor catalogs and special ordered. Special ordered items that are returned or cancelled are subject to a restocking fee of 20% of the item price.

Please note that all returned merchandise must be in the original packaging and original condition. Merchandise returned with cut wires or loose crystal will be subject to a $50 fee. See our complete returns policy.

17. Do you have a minimum order policy?

We require a minimum order of $10 on our site. The vast majority of our items are more than $10 so this usually isn't a problem, but for smaller items we need a minimum dollar amount in order to meet minimum shipping and handling charges.

18. How Does the Delivery Service for Ridgeway Grandfather Clocks Work?

Special Ridgeway Clock “White Glove” delivery service is included on models of grandfather clocks from the Ridgeway clock company. White Glove delivery is included in the delivery charge for all Ridgeway grandfather clocks. White Glove entails delivery by two delivery persons who will take the clock up a maximum of two flights of stairs, position the clock as desired and remove all packing materials. Delivery is provided by the STI freight company. Special “turn-key” service is included on all mechanical style grandfather clocks, and involves set-up of the clock by a Ridgeway certified clock technician. In both cases, you will be contacted after sale by the Ridgeway company to arrange for these services. We’re sorry, but at this time Ridgeway grandfather clocks are available for delivery to Continental U.S. addresses only.

19. What is White Glove Delivery?

White Glove Delivery is a special service for the home delivery of our oversized furniture, special order furniture, and other related product. Not all furniture items on our website ship via White Glove Delivery; items that do will be indicated on the product page.

White Glove Delivery covers inside placement of an item, carrying an item up two flights of stairs, unpacking, light assembly up to 30 minutes, and the removal of any packing material.

White Glove Delivery does not include the moving or removal of any existing furniture; please make sure that your area is cleared before delivery personnel arrive. Delivery does not include the set-up of re-installation of any electrical equipment or home electronics.

Your White Glove Delivery item will be handled by a local delivery agent who will unpack and thoroughly inspect your product before home delivery to make sure it is in good condition. Following inspection, the local delivery agent will call you directly to schedule an appointment that is convenient for you. Delivery times are typically scheduled around a 4 hour window.

Please note that our White Glove Delivery service is available only for the 48 contiguous continental United States. Delivery times may range from 7 to 14 business days for in stock items. Remote areas may take up to 4 weeks for delivery. We're sorry, but White Glove Delivery service is not available for Alaska, Hawaii, Canada or overseas orders.

For more information see our White Glove Delivery and White Glove Replacement Policy pages.

20. What kind of packing materials does LAMPS PLUS use?

Whenever possible we use eco-friendly, 100 percent biodegradable starch pellets as packing materials. These static-free pellets have the look of the old-fashioned plastic packing peanuts, but are made to degrade quickly in landfills and are completely petroleum, CFC and HCFC free.

21. Do you have any additional policies?

Customer agrees that risk of loss and title to goods sold herein shall not pass to the customer for 60 days from the date of this invoice. Please call for details.

22. I don't see my question listed here!

Not to worry! Our lighting consultants are available by phone, e-mail or online chat to help you with you questions. Please call us at 1-800-782-1967 or click here for more information.