Free Shipping on Most Orders*

Help, Policies & FAQs

How Can We Help You?

Select a help topic from the list to the right to find answers to your questions.

How can we help you?

Need Help Ordering?

Talk to one of our Lighting & Home D├ęcor Consultants 7 days a week. Our Sales hours are 4:00 am to 11:00 pm, Pacific Time.

Please note that our Customer Service hours are 7:00 am to 4:30 pm, Pacific Time, 7 days a week.

For US and international Sales (except Canada), please call 800-782-1967.

For US and international Customer Service (except Canada), please call 877-704-2425.

For Canadian Sales and Customer Service, please call 888-235-7657.

Thank you for shopping and!

* Free Shipping applies only to orders shipping to the 48 continental United States that qualify and meet the minimum purchase requirement; standard shipping only. Select products, such as freight and oversized items, do not qualify. Free Returns available in United States only. Does not apply to select items, freight, clearance, Daily Sale, designs with giclee art shades, Color Plus and Tiffany Color Plus brand items, and certain items with designer shades.