Free Shipping on Most Orders*

Help, Policies & FAQs

How Can We Help You?

Select a help topic from the list to the right to find answers to your questions.

How can we help you?

Need Help Ordering?

Talk to one of our Lighting & Home Décor Consultants 7 days a week. Our Sales hours are 4:00 am to 11:00 pm, Pacific Time.

Please note that our Customer Service hours are 7:00 am to 4:30 pm, Pacific Time, 7 days a week.

For US and international Sales (except Canada), please call 800-782-1967.

For US and international Customer Service (except Canada), please call 877-704-2425.

For Canadian Sales and Customer Service, please call 888-235-7657.

Thank you for shopping and!

*Free Shipping applies only to orders shipping to the 48 continental United States or to Canada that qualify and meet the minimum purchase requirement; standard shipping only and select products excluded, including freight and oversized items. Free Returns valid on select items in United States only; does not apply to freight, clearance, Daily Sale, designs with giclee art shades, Color Plus and Tiffany Color Plus brand items, or certain items with designer shades.