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Lamps Plus Privacy Policy |
You can visit most of the pages on LAMPS PLUS without ever telling us who you are, as we do not ask users to register or establish an account with us in order to browse our site. We may track the Internet domain address from which people visit us and look at this data for user trends and statistics, but individual site visitors remain anonymous, unless, at some point, you tell us who you are.
However, when you use our online services like joining our e-mail list, saving viewed products in an online portfolio, leaving a product review, entering a sweepstakes, or purchasing a product from us online, you agree to tell us something about yourself.
When you join our e-mail list, enter a sweepstakes or use online services such as Projects and Portfolio, you are asked for your e-mail address, name and zip code. When placing an order on our site, we ask you for contact information like name and shipping address, and payment information like credit card number, expiration date, and customer card identification number. Without providing information like this you will be unable to order products on our site or use certain online services.
We use the personal information that you provide about yourself for a number of internal purposes, such as confirming your order and maintaining a record of your online product purchases. We may also use your personal information to contact you if we have trouble processing your order.
We also may combine the information you give us online, in our stores or through our catalogs, including personal information about you and your order. We use that combined information to enhance and personalize your online shopping experience with us, to communicate with you both on and offline about our products and events that may be of interest to you.
We do not sell, rent or share e-mail addresses with any third parties, and the credit card information you share with us is always safe and secure. However, other information about you may be combined with publicly available information, as well as information we receive from a reputable company we have selected to analyze the data we collect.
We also maintain relationships with select business partners whom we have deemed to be trustworthy and responsible and whose privacy policies are aligned with ours. We may share or cross-reference information, including personal information about you and your order with such companies or persons, allowing them to contact you regarding products and/or services that may be of interest to you.
In addition, when we join with another company to offer or provide services, products, sweepstakes, contests or promotions, we and the other company may cross-reference our customer databases to identify common customers. We and the other company may use that existing information to identify future promotional opportunities and to fulfill promotional or contractual obligations.
When we offer contests and promotions, or join with other companies to do so, customers who choose to participate in those contests and promotions may be asked to provide personal information to participate. That information may then be used by us and any company offering the contest or promotion to notify winners or to fulfill promotional obligations.
When you leave a product review on our site, the information you provide about yourself, including your e-mail address, is collected for us by a third party vendor. Customer comments are reviewed both by our third party vendor and by LAMPS PLUS. Any personal information collected in the product review process, including e-mail addresses, is covered by our LAMPS PLUS privacy policy as outlined here and by our Terms of Use policy. Reviews are posted on LampsPlus.com at our discretion. When a product review is submitted on this web site, you grant LAMPS PLUS and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.
This policy covers information collected on visitors to the LampsPlus.com site through the process of ordering products, joining our e-mail lists, submitting product reviews and using our online services, as well as information collected through LAMPS PLUS retail stores.
If you prefer that we do not share your name and address with other marketers, please email us at customerservice@LampsPlus.com. We do reserve the right to disclose your personal information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities that may be causing injury to you, LAMPS PLUS or to others. We may also disclose personal information when we believe the law requires it.
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Privacy and E-Mail Referrals |
The above rules and code of conduct applies to e-mails that you provide us in the course of using one of our "e-mail to a friend" utilities or "refer a friend" promotions. We will send the requested information to the specified third party, who then has the option of not receiving further communications from us.
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Security |
At LAMPS PLUS, we understand your concerns about security and privacy.
We protect the sensitive information you give us, such as credit card numbers,
by using Secure Sockets Layer (SSL) software, which encrypts the information you share with us.
This process makes it statistically much safer to shop with us than to use your card in a
restaurant or store. This encryption applies to users viewing our site using Microsoft Internet
Explorer 3.0 or higher, Netscape Navigator 2.0 or higher, or America Online 3.0 or higher.
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Fraudulent Charge Protection
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LAMPS PLUS offers a "Safe Shopping Guarantee." If a third party obtains your personal information from a purchase made with LAMPS PLUS and uses that information to perpetrate credit card fraud, you are protected. Under the Fair Credit Billing Act, your bank may hold you liable for up to $50 of fraudulent charges. If your bank holds you liable for any portion of the $50, LAMPS PLUS will cover up to the entire $50.
LAMPS PLUS will cover this liability if the unauthorized use resulted through no fault of yours from a purchase made on the LAMPS PLUS secure server. In the event of unauthorized use of your credit card, you must notify your credit card company in accordance with its reporting rules and procedures.
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Cookies |
Like many other online retailers, LAMPS PLUS uses a technology called "cookies". A cookie is a small bit of data that is sent to your browser and stored on your computer's hard drive that we use to help us retrieve data you may have stored with us. For example, in our sections "My Portfolio" and "Projects", we use cookies to help us retrieve the lighting products that you have saved in these areas. The
"Help" portion on the toolbar of most browsers will tell you how to delete your computer's cookies or how to prevent your browser from accepting new cookies. However, cookies allow you to take full advantage of the LAMPS PLUS website, and we recommend that you leave the feature turned on.
LAMPS PLUS may occasionally use third-party advertising companies to serve ads on our behalf. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous and is not relatable to you. These third parties are prohibited by our contract with them from sharing that information with anyone other than us or our advertising service providers. However, LAMPS PLUS respects your privacy and your right to choose whether to be included in such services. If you would like more information or would like to learn about your ability to opt-out of this type of practice, please visit the Network Advertising Initiative by clicking here. If you choose to opt-out, an "opt-out cookie" will be placed on your computer. If the cookie is removed or deleted, if you upgrade your browser or if you visit us from a different computer, you will need to return to the link above to re-select your preferences.
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Opting Out of Our E-mail List |
If you've joined our e-mail list, you may opt-out of it at any time. Please visit the LAMPS PLUS E-Mail page and follow the on-screen directions, or you may call 1-800-782-1967. Opt-out instructions are also included with each piece of LAMPS PLUS e-mail. If you opt-out, your address will be removed from our mailing list within 48 hours and you will receive no mailings from us in the future.
If you choose to remove your e-mail address from our mailing list, LAMPS PLUS, in compliance with the CAN-SPAM legislation, may occasionally supply a list of removed e-mail addresses to our advertising partners. This is done to ensure that those e-mail addresses do not receive new advertising offers from us through our advertising partners.
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Opting Out of Our Catalog Mailing List |
If you purchase something from us, we may occasionally send you a printed catalog through the mail. If you prefer not to receive our catalog, cancel at any time by e-mailing us at catalogservice@LampsPlus.com with "remove" as the subject line and your name and address in the body of the message, or you may call 1-800-782-1967. Your name will be removed from our mailing list within two weeks of your request. Due to the nature of catalog mailing preparation, however, you may receive mailed catalogs up to 90 days after your request.
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Protecting Children |
We take special care to protect the safety and privacy of children. Our site is for general audiences and we do not permit children under the age of 18 to purchase products. If you are under 18 you may purchase from LampsPlus.com only with the involvement of a parent or guardian.
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Links to Third Party Sites |
The LampsPlus.com site may contain links or frames to other web sites owned and operated by different companies over which we have no control. Privacy policies on these sites may be different from our own. We advise you to read the posted privacy policy of these sites before divulging any personal information.
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Policy Changes |
If we decide to change our policy in whole or in part, we will inform you by posting a notice on our web site. The new policy will apply to all current and past users of our web site and will replace any prior policies. This policy was posted in May of 2007 and updated in August of 2007.
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