Shipping and Delivery Policies and Services

1. Basic Delivery Information
2. Out of Stock Items
3. Shipping and Processing Charges
4. Freight Curbside Delivery
5. Overnight or 2nd, 3rd Day Express Delivery
6. Post Office boxes
7. Delivery to APO and FPO Addresses
8. Canadian Orders
9. International Orders
10. Howard Miller Delivery Service for Furniture and Grandfather Clocks
11. Gold White Glove Delivery Policy
12. Silver White Glove Delivery Policy 
13. Threshold Delivery Policy 
14. Sales Tax
15. Cancellations and Changes
16. Damaged Merchandise
17. Tracking Your Order
18. Not Getting Your Items?

Basic Delivery Information

We understand that getting your items quickly is important to you, so we make every effort to process your order quickly. We also know that you want to save money, so you'll find free shipping on over 50,000 products!

Estimated shipping and delivery times are displayed on each of our product pages. After credit approval and shipment, delivery can take up to 7 business days depending on where you live. Our free shipping offer applies only to shipments made to the 48 continental U.S. states.

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Out of Stock Items

While we make every effort to keep all listed merchandise in stock, occasionally we are sold out of a certain item. If we are out of stock on an item you have ordered, we will send you an email update as quickly as possible. It will then be your choice to proceed and keep the order in place or cancel it. Items are not charged to your credit card until they are shipped.

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Shipping and Processing Charges - Standard Shipping

Standard shipping is done via all major ground carriers, including FedEx, UPS, United States Postal Service (USPS), and Fed Ex SmartPost (which uses the U.S Postal Service for final delivery to the package destination). Allow up to 3 days for warehouse processing. Once your order leaves our warehouse, transit time is up to 7 to 10 business days within the 48 continental U.S., based on your location.

Shipping and processing charges for all items is based on the item size, weight, delivery destination, or other factors. We do our best to provide you with accurate shipping and delivery times on all our designs, but please note that these times are estimates only. Shipping and delivery estimates are not a guarantee. We're sorry, but at this time we are unable to ship to PO Box address.

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Freight Curbside Delivery

Some heavy and/or oversized items will be shipped by Freight Curbside Delivery using air-ride trucks to guarantee the least possible breakage. This is a dependable and economical service with deliveries being made Monday thru Friday during business hours. Deliveries are scheduled in a 4-hour time window and a freight company representative will contact you by phone to arrange a delivery appointment. Delivery lead time is 3-5 days from the shipment date.

Freight Curbside Delivery covers delivery to your curbside only. Please note that extra charges may apply to remote areas and for complicated deliveries. We're sorry, but at this time we are unable to ship to PO Box address.

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Overnight or 2nd, 3rd Day Express Delivery

Express delivery by Overnight, 2nd-Day, or 3rd-Day service is available on some orders for an additional charge. If an item is can be shipped by one of these methods, you will see the options listed in your shopping cart. You can also check availability by contacting us at 800-782-1967. If you're a member of our Professionals program, please call 800-304-8120.

Next Day (Overnight) Shipping orders received by 1 PM Pacific Time will ship that same day Monday thru Friday for delivery the next business day. Orders received after 1 pm Pacific Time or on a weekend will be processed first thing the next business day.

2nd Day Shipping orders received by 1 PM Pacific Time will ship that same day Monday thru Friday for delivery 2 business days later. Orders received after 1 pm Pacific Time or on a weekend will be processed first thing the next business day.

3rd-Day Shipping orders received by 1 PM Pacific Time will ship that same day Monday thru Friday for delivery 3 business days later. Orders received after 1 pm Pacific Time or on a weekend will be processed first thing the next business day.

We do our best to provide you with accurate shipping and delivery times on all our products. Please note that these times are estimates only. Shipping and delivery estimates are not a guarantee. Estimates apply only to shipments made to the 48 continental U.S. states.

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Post Office Boxes

We're sorry, but at this time we are unable to ship to any PO Box address.

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Delivery to APO and FPO Addresses

We are happy to make APO and FPO deliveries for you.

When ordering online, you will see a message that indicates that your delivery destination lies outside our normal shipping zones. Once you have submitted your order, we will contact you with a shipping quote for you to approve.

Please note, when ordering by credit card your card you will not be charged for your items until you approve the shipping costs. All APO and FPO deliveries must be sent by USPS.

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Canadian Orders

Canadian orders paid for by credit card will be billed in US dollars. Payment made by check must be in US funds payable by a US bank. Note that some merchandise is not available for shipment to Canada, including but not limited to, oversized items, and some custom-made items.

Canadian order totals do not include customs charges, duties, dock fees, brokerage fees or any other internationally related charges. Canadian customers are responsible in full for all such fees and charges. All returns, replacement orders, or orders sent in multiple shipments are subject to the same policy.

Be advised that your order tracking number will not be available for use for an estimated 3 to 4 days until your shipment passes through our Toronto shipping hub.

Please note that our free shipping offers apply only to shipments made to the 48 continental US states.

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International Orders

We require a $200 U.S. funds minimum order on all international orders. International orders must be paid by wire transfer with the exception of Hawaii, Alaska, Puerto Rico, Canada, US Virgin Islands, American Samoa, FPO and APO addresses.

Please note that all sales on international orders are final.

To place an international shipping order, place your order online as normal. In the process of placing your order, you will see a screen message telling you that your postal code is not in our regular shipping zones. After you place your order, you will be contacted by email with a shipping quote for you to approve.

After you place your order and approve any related shipping quote charges, you will be contacted by Customer Service via email with the details on how to arrange payment to our bank. Please note that we are not responsible for any wire transfer fees or related charges.

To contact us directly for a quote, please call 800-782-1967. If you are a member of our Professionals program, please call 800-304-8120.

Shipping charges for deliveries outside of the continental U.S. will be quoted via email within 2 business days of your order or request. Please note that our free shipping offers apply only to shipments made to the 48 continental US states.

Shipping quotes do not include customs charges, duties, dock fees, brokerage fees or any other internationally related charges.

Please note that electrical products and bulbs sold thru LampsPlus.com and Lamps Plus retails stores are designed for use on the North American 110-volt system only. Items with cords and plugs use Type A or Type B North American plugs.

Select special order product may be modified for different world regions. There is an additional fee for this service, and additional delivery time is required. Please contact customer service for details.

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Howard Miller Delivery Service for Furniture and Grandfather Clocks

A special delivery service is included in the delivery charge for all Howard Miller furniture and grandfather clocks. Because of their size and complexity, delivery of these items is handled in a special manner.

White glove delivery is included in the delivery charge for all Howard Miller furniture and grandfather clocks. White Glove entails delivery by two delivery people who will take the clock up a maximum of two flights of stairs, position the furniture or clock as desired and remove all packing materials.

Please note that Howard Miller furniture and grandfather clocks are available for delivery to Continental U.S. addresses only at this time.

See a complete description of this service on our Howard Miller Delivery Service page.

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Gold White Glove Delivery Policy

Gold White Glove Service delivery is a special service for the home delivery of our oversized furniture, special order furniture, and other related product. This service includes inside placement of a design, unpacking, and the removal of any packing material. Delivery lead time is 3-5 business days from the shipment date.   A local delivery agent will call you directly to schedule an appointment that is convenient for you. Delivery times are typically scheduled around a 4 hour window.

The service does not include the moving or removal of any existing furniture. Please make sure that your area is cleared before delivery personnel arrive. Delivery does not include the set-up or re-installation of any electrical equipment or home electronics, or any component, electrical, or plumbing hookup.

Gold White Glove Delivery service is available only for the lower 48 contiguous United States, with the exception of New York State. Please note that there may be some extra charges if the driver is unable to access your neighborhood with a standard delivery vehicle. We're sorry, but this service is not available for Alaska, Hawaii, New York, Canada, or for overseas orders. 

Read our complete Gold White Glove Delivery policy here.

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Silver White Glove Delivery Policy

Silver White Glove Delivery is a special service for the home delivery of furniture and other designs. This service includes delivery into your home or office building and room of choice. Delivery lead time is 3-5 business days from the shipment date.

A local delivery agent will call you directly to schedule an appointment that is convenient for you. Delivery times are typically scheduled around a 4 hour window.

The service does not include unpacking or the removal of packing material, or the moving or removal of any existing furniture. Please make sure that your area is cleared before delivery personnel arrive. Delivery does not include the set-up or re-installation of any electrical equipment or home electronics, or any component, electrical, or plumbing hookup.

Silver White Glove Delivery service is available only for the lower 48 contiguous United States, with the exception of New York State. Please note that there may be some extra charges if the driver is unable to access your neighborhood with a standard delivery vehicle. We're sorry, but this service is not available for Alaska, Hawaii, New York, Canada, or for overseas orders.

Read more about our Silver White Glove Delivery policy here.

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Threshold Delivery Policy

Some furniture and oversized items will ship by Threshold Delivery. Most delivered items will be brought into the entry or foyer of your home. Some items, because of size or weight, may only be able to be delivered to the garage, porch, or the first dry area of your home. Delivery lead time is 3-5 business days from the shipment date.

A local delivery agent will call you directly to schedule an appointment. Delivery times are scheduled around a 4 hour window between the hours of 8:00 am and 5:00 pm.

The service does not include the moving or removal of any existing furniture. Please make sure that your area is cleared before delivery personnel arrive. Delivery does not include the set-up or re-installation of any electrical equipment or home electronics, or any component, electrical, or plumbing hookup. Always pre-measure the space where your item is to be placed to make sure it will fit. Also, pre-measure entryways, doors, stairways and walkways to ensure that items can be fit into your home. If you have any questions, please call us; a sales representative will be happy to assist you in your buying process.

Threshold Delivery service is available only for the lower 48 contiguous United States, with the exception of New York State. Please note that there may be some extra charges if the driver is unable to access your neighborhood with a standard delivery vehicle. We're sorry, but this service is not available for Alaska, Hawaii, New York, Canada, or for overseas orders.

In some cases you may be able to upgrade this service to Silver or Gold White Glove service; this information will be displayed in your shopping cart or you can call us for details. Read more about our Threshold Delivery policy here.

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Sales Tax

Applicable sales tax will be added to your order for shipments to residents of Arizona, California, Colorado, Nevada, Texas and Washington.

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Cancellations and Changes

If you need to cancel or make changes to an order, please contact Customer Service as quickly as possible at 877-704-2425. If you are a member of our Professionals program, call 800-304-8120.

Please note that most items ship within 2 to 3 business days, with some items shipping on the same day of your order, so we need to know as quickly as possible that you wish to change or cancel your order.

Cancellations are not guaranteed until you receive an email confirming cancellation.

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Damaged Merchandise

We make every effort to pack items so they will arrive at your door safely. Despite our best efforts, sometimes breakage does occur.

If you receive damaged merchandise we will replace it as quickly as possible. Be sure to contact us within 24 hours of receiving delivery, and please keep all packing boxes and materials. Call Customer Service at 877-704-2425. If you're a member of our Professionals program, call 800-304-8120.

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Tracking Your Order

Use our Check Your Order Status page to track the status of your order.

Enter the order number that was sent in your order confirmation email and click the search button to view your information. Please note that oversized and heavy items must be sent by a freight shipping company. Please allow twenty-four business day hours from the time your order was submitted for the status to begin updating.

You can also track your order via the carrier's shipping tracking system. Your shipping confirmation email will contain a shipping tracking number for your use. Again, please note that it may take up to twenty-four hours from the time an item is shipped to the time information is available for viewing on the carrier's website.

If you have any questions please call us at 877-704-2425. If you're a member of our Professionals program, call 800-304-8120.

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Not Getting Your Items?

When trying to estimate when a package will be delivered, you should consider the following:

Credit card approval must be received prior to processing.
Ground delivery only occurs during business hours, Monday - Friday excluding holidays.

If you have concerns about your order, please contact Customer Service at 877-704-2425. If you're a member of our Professionals program, call 800-304-8120.

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