Free Shipping on Most Orders*

Frequently Asked Questions (FAQs)

Find Answers to Frequently Asked Questions

Here are some of the most frequently asked questions about LampsPlus.com and LampsPlus.ca.

If you are a member of our Lamps Plus Professionals program, please click here for Lamps Plus Professionals Info.

Shipping & Delivery

Returns & Replacements

Payment

Pricing & Warranties

Gift Cards, Rewards, Promotion & Sales

Miscellaneous

Shipping & Delivery

How are the shipping costs calculated?

LampsPlus.com shipping charges are based on the size, weight and destination zone of the product ordered. For any order under $50 USD, a $5 USD shipping charge will be added. Express delivery or second day delivery is extra. For more information, contact our Customer Service department at 877-704-2425. If you are a member of our Professionals program, call 800-304-8120. To learn more about our shipping policy, click here.

For orders shipped to Canada: LampsPlus.ca offers free standard shipping on orders over $75 CAD. For any order under $75 CAD, a $9 CAD shipping charge will be added. "Free shipping" refers only to standard shipping. All orders shipped to Canada are delivered using standard shipping through FedEx; express delivery or second day delivery are currently unavailable. For more information, contact our Customer Service department at 888-235-7657. If you are a member of our Professionals program, call 800-304-8120. To learn more about our shipping policy, click here.

How does your free shipping work?

We offer "free shipping" or "free shipping and free returns" on many of our products. "Free shipping" refers to standard shipping; express delivery and second day charges are extra. Our "free shipping and free returns" offer is available to the lower 48, continental U.S. states only, not available on orders to Hawaii, Alaska, Canada, Mexico or other international destinations. Products that ship by freight are not eligible for free shipping or free returns. "Free returns" does not apply to items with giclee art shades, Color Plus and Tiffany Color Plus brand items, or certain products with designer shades. To read more about our shipping policy, click here.

For orders shipped to Canada: LampsPlus.ca shipping charges are based on the size, weight and destination zone of the product ordered. "Free shipping" refers to standard shipping. All orders shipped to Canada are delivered using standard shipping through FedEx; express delivery and second day charges are currently unavailable. At this time, orders that ship to Canada do not qualify for free returns. To read more about our shipping policy, click here.

How Does the Delivery Service for Howard Miller Furniture and Clocks Work?

Howard Miller brand furniture and clocks use a special delivery service for orders shipped in the US. This service includes delivery by two delivery people who will take the furniture piece or clock up a maximum of two flights of stairs, position the furniture or clock as desired and remove all packing materials. Read a full description here.

For orders shipped to Canada: Unfortunately, the Howard Miller Delivery Service is currently unavailable for orders shipping to Canada. For further information regarding Lamps Plus’ shipping policies, visit our Shipping and Delivery page or call Customer Service at 888-235-7657.

What is White Glove Delivery?

Our White Glove Delivery service is a special service for the home delivery of our oversized furniture, special order furniture, and other related products shipped in the continental US. Not all furniture items on our website ship via White Glove Delivery; items that do will be indicated in your shopping cart, or you can call us for more information. We offer two types of White Glove Delivery service: Silver White Glove Delivery and Gold White Glove Delivery. We're sorry, but this service is not available for Alaska, Hawaii, New York, Canada, or for other international orders.

Learn more about these services on our Shipping and Delivery page.

What is Blanket Wrap Delivery?

White Glove Blanket Wrap Delivery is a special service required for the home delivery of certain made-to-order, fully assembled furniture that is unboxed and shipped in the continental US. Items shipped via White Glove Blanket Wrap Delivery are carefully wrapped in packing blankets and hand-delivered by white glove professionals. Service also includes placement of the item/s inside your home or office, and the unwrapping and removal of any packing material. There may be additional charges if the delivery has to go up or down more than one level in the home, requires the use of an elevator, or if the driver is unable to access your neighborhood with a standard delivery vehicle. Delivery time is 2 to 4 weeks from the shipment date, but may be more in the holiday season. We're sorry, but this service is not available for Alaska, Hawaii, New York, Canada, or for other international orders.

Learn more about these services on our Shipping and Delivery page.

What is Threshold Delivery?

Some furniture and oversized items will ship by Threshold Delivery, in which delivered items shipped in the continental US will be brought into the entry or foyer of your home. Some items, because of size or weight, may only be able to be delivered to the garage, porch, or the first dry area of your home. We're sorry, but this service is not available for Alaska, Hawaii, New York, Canada, or for other international orders.

Learn more about these services on our Shipping and Delivery page.

What is FedEx SmartPost?

FedEx SmartPost is a service from FedEx that uses the United States Postal Service® (USPS) for final delivery of low-weight packages. It is a cost-effective shipping method that allows us to offer free shipping on a wide range of product designs. We use FedEx SmartPost in certain instances to ship to the continental U.S., Alaska and Hawaii. For more information, please see the FedEx SmartPost website.

For orders shipped to Canada: All deliveries to Canada are shipped using FedEx. It is a cost-effective method that allows us to offer free shipping on a wide range of product designs. At this time, orders shipped to Canada are delivered using standard shipping; express delivery or second day delivery are currently unavailable. For more information, visit our Shipping and Delivery page.

What kind of packing materials does Lamps Plus use?

We are committed to using eco-friendly packing solutions whenever possible. We use air-filled pillow bags that efficiently pack into boxed shipments and reduce the amount of packing material needed for each order. We also use 100 percent biodegradable starch pellets as packing materials. These static-free pellets have the look of the old-fashioned plastic packing peanuts, but are made to degrade quickly in landfills and are completely petroleum, CFC and HCFC free.

Returns & Replacements

What is your returns policy?

If for any reason you are unsatisfied with a purchase, it can be returned within 60 days of the date you receive it. Absolutely no returns or exchanges will be made after 60 days.

To ensure that your return is processed accurately and promptly, please first call us. Customers in the US and abroad (except Canada) can reach us at 877-704-2425. Canadian shoppers can speak with us by calling 888-235-7657. If you are a member of our Professionals program, call 800-304-8120.

A Customer Service Specialist will provide you a Return Merchandise Authorization for you to write on the pre-printed address label at the bottom of the Returns form included with your boxed order.

Please note the following:

  • All returns must be made with a Return Merchandise Authorization number.
  • Furniture and rug purchases cannot be returned to a Lamps Plus store location; they must be shipped back to our warehouse.
  • All returned items must be sent back to us using the original shipping boxes and packing materials.
  • Installed products with cut wires or loose crystal will be subject to a $50 USD fee. Installed products with cut wires or loose crystal returned to Lamps Plus from Canada will be subject to the equivalent amount in CAD, based on exchange rate at the time your return is processed.
  • Sales of clearance items, giclee items personalized with uploaded photos, and custom made-to-order items are final.
  • Some product categories may include free return shipping; this offer applies only to the 48 continental US states and may exclude certain items with designer and giclée shades and items that ship by freight. Lamps Plus items shipped to Canada require the customer to pay all shipping and/or processing costs related to the return of the item(s).
  • White Glove and Threshold orders must be returned within 10 days.

To read more about our returns policy, click here.

Do you carry lamp parts?

We offer lamp shades and accessories for sale, but, generally speaking, we do not carry lamp parts. In some instances, however, there may be some replacement parts available for items we normally stock. Contact us and talk with a Lighting & Home Décor Consultants to learn more. If we do not have a part in stock we will gladly refer you to a vendor that carries it.

How does your "no restocking fee" policy work?

Lamps Plus will not charge a restocking fee on items that are in-stock and purchased from a Lamps Plus store, in-store kiosk or online at LampsPlus.com or LampsPlus.ca. This includes items depicted in a Lamps Plus print catalog and other printed advertising materials.

Lamps Plus will apply a restocking fee to items that are selected from vendor catalogs and special ordered. Special ordered items that are returned or cancelled are subject to a restocking fee of 20% of the item price.

White Glove Delivery items are also subject to a restocking fee of 10% of the item price.

Please note that all returned merchandise must be in the original packaging. Merchandise returned with cut wires or loose crystal will be subject to a $50 USD or the equivalent amount in CAD, based on the exchange rate at the time your return is processed (if the original order was shipped to Canada). See our complete returns policy.

Payment

Why is there sales tax when I purchase online?

Lamps Plus is required by certain states to charge sales tax on online orders. Sales tax will automatically be charged on the merchandise and shipping and handling charges in CA, WA, NV, TX, AZ and CO. We do not add sales tax unless we are required by law to do so.

For orders shipped to Canada: LampsPlus.ca is required to charge certain relevant taxes (PST, GST, HST) on online orders. Appropriate taxes will automatically be charged on the merchandise and shipping and handling, and these taxes will be calculated based on the corresponding province of purchase and billing address. We do not add taxes unless we are required by law to do so.

What kind of credit card payments do you accept ?

Lamps Plus accepts American Express, Visa, Master Card, and Discover credit cards for online purchases on LampsPlus.com and LampsPlus.ca.

What other payment options are available?

Personal checks, purchase orders and money orders are accepted, but you must first call in your order. To reach us from the US or abroad (except Canada), call 800-782-1967. Canadian customer can contact us at 888-235-7657. Please note that we cannot ship your purchases until these funds clear our bank, a process which may add additional time to your order. Purchase orders must be faxed to us at 818-341-1618 with the original signature attached, then the form must be mailed to us to complete final processing. Mail to: Lamps Plus, Internet Department, Purchase Orders, 20250 Plummer Street, Chatsworth, CA 91311.

Do you have a minimum order policy?

We require a minimum order of $10 USD on LampsPlus.com and $30 CAD on LampsPlus.ca. The vast majority of our items are more than $10 USD or $30 CAD so this usually isn't a problem, but for smaller items we need a minimum dollar amount in order to meet minimum shipping and handling charges.

Pricing & Warranties

How does your 120% Price Protection Policy work?

We want you to shop Lamps Plus and LampsPlus.ca with the confidence that we offer the best prices anywhere!

If within 60 days of your purchase, you find the identical product advertised for less by one of our competitors, we will match that price and refund to you 20% of the price difference! Please note, price comparisons using different systems of currency are excluded. Purchases at a Lamps Plus store location or at LampsPlus.com only qualify for our 120% Price Protection Policy when compared with an identical product using USD. Purchases from LampsPlus.ca only qualify when compared with an identical product using CAD. For a complete description, see our Price Protection Policy page.

What are the terms and conditions for the 120% Price Protection Policy?

Find a complete description with terms and conditions on our Price Protection Policy page.

What is your quality assurance guarantee?

The Lamps Plus, Inc. Quality Assurance Program is a vital part of our corporate policy and store operations and is fully supported by senior management. Our organization is committed to an effective product safety program that ensures that our stores and products meet established standards for safety, quality and value. Lamps Plus, Inc. offers quality products that meet or exceed product requirements established by applicable government agencies and our Quality Assurance department. Suppliers and products are evaluated for compliance with company standards and regulatory requirements through vendor audits and product inspections on an ongoing basis. The Quality Assurance department investigates customer concerns and initiates the appropriate follow-up and response action. If you have any questions, or to send us a comment, email us.

What is your warranty policy?

Lamps Plus, Inc. proudly stands behind the products we sell. The Lamps Plus One-Year Warranty states that we will repair or, at our option, replace at no charge, your purchase within one year of the purchase date should you discover any defect in materials or workmanship.

This warranty does not cover defects, including breakage or malfunctions, caused by your mishandling or use of the product in ways other than specified by the manufacturer. Light bulbs included with product are not covered by this warranty. Ceiling fans and furniture products are covered by the manufacturer's warranty included in their packaging. The furniture we sell is for residential use only, and is not designed, manufactured, or recommended for use in a commercial or non-residential setting.

This warranty extends the manufacturer's warranty by one year, excluding any electronic components, remote controls, or any in-home warranties. To obtain service for an item under warranty, please bring the product, your original receipt and this warranty to your closest Lamps Plus store, or contact our Customer Service department at 877-704-2425 (US and abroad, except Canada) or 888-235-7657 (Canada). If you are a member of our Professionals program, call 800-304-8120. All items must be brought into a Lamps Plus Store or returned to Lamps Plus for service.

In no event shall Lamps Plus, Inc. be liable for incidental damages. Some states and/or provinces do not allow limitations for how long an implied warranty lasts or the exclusion may not apply to you. This warranty gives you specific legal rights, which may vary from state to state and/or province to province. Please keep your original receipt with this warranty. If you have any questions, or to send us a comment related to our One-Year Warranty program, please use our contact us page.

Gift Cards, Rewards, Promotion & Sales

How do your coupon promotions work?

Simply enter the Lamps Plus or LampsPlus.ca coupon code in your shopping cart at checkout. Your cart will update with the promotion specific to your code. Offers are generally valid on regular priced, in-stock merchandise only; not valid on special orders or previous orders. Offers may not be combined with any other discount offer or mark-down pricing. Minimum purchase requirement excludes shipping and applicable taxes. Please note, Lamps Plus coupons and special offers related to orders shipped in the US reflect discounts in USD and are only valid at a Lamps Plus store location or for deliveries within the US. Lamps Plus coupons and special offers related to orders shipped in Canada reflect discounts in CAD and are only valid on orders shipped to Canada. One coupon per customer, one time use only. Offers are non-transferable and not redeemable for cash or gift certificates. In the ceiling fan category, coupons are valid only on Casa Vieja brand fans. In the event that an item purchased using a dollar off coupon is returned, the discount value shall be forfeited on the refunded amount. Coupons may be valid specifically for online or offline purchase only. Please check the terms and conditions specific to your code. For more information, contact our customer service department at 877-704-2425 (US and abroad, except Canada) or 888-235-7657 (Canada). If you are a member of our Professionals program, call 800-304-8120.

Do you offer gift cards?

We offer Store Gift Cards that are available for purchase at any Lamps Plus store location. These cards are redeemable at any Lamps Plus store for merchandise and are available in any amount. Please note that Store Gift Cards are not available for use at LampsPlus.com or LampsPlus.ca at this time.

How does the Lamps Plus Rewards Program work?

Join the Lamps Plus Rewards program at any Lamps Plus lighting store. This optional program gives you a Free 1-Year Warranty on all purchases, a Digital Receipt sent with the warranty via email on all your store purchases, money saving coupons, 10% off all in-store clearance items and more.

Don't live in a store area? Join our mailing list to get special Reward Member offers, sale notices and more by email.

Read for more information and our Rewards Program Privacy Policy.

How does your sale pricing work?

Sale pricing is listed online and is valid only through the dates displayed on individual product pages. Please note that quantities may be limited, and that offers are good only on in-stock merchandise. Sale pricing is first come, first served, and no rain-checks will be issued. The pricing is not valid on special orders, previous orders or with other coupons or discounts, and other restrictions may apply. We also list sale pricing in emails, catalogs and other printed materials. Typographic, photographic and/or descriptive errors both in print and online are subject to correction. Please contact us if you have any questions about a sale price.

Miscellaneous

Do you have lighting stores in the Midwest or on the East Coast?

Lamps Plus is the largest retail lighting company in the United States, with over 40 years of lighting and interior design expertise and dozens of store locations in California, Oregon, Washington State, Colorado, Arizona, Texas and Nevada. At this time we have no retail stores located in the Midwest, East Coast or Canada. However, our websites, LampsPlus.com and LampsPlus.ca, list all our designs for sale, with the goal to provide top brands in lighting and home décor. Visit our site to browse our wide selection of top lighting and home furnishing designs or call to speak with a professional Lighting & Home Décor Consultant. We’re happy to help!

Do you issue catalogs?

We are happy to mail catalogs to addresses in the United States, US Territories and APO/FPO addresses! Canadian customers are able to join our email list at LampsPlus.ca, and other international customers can subscribe to our email list on the LampsPlus.com Mail page. For Canadian orders, please call us at 888-235-7657. Request a Catalog

Why do you need my email address?

When you place an order with LampsPlus.com or LampsPlus.ca you will receive an email confirming your order, listing what was ordered, the shipping address, your payment method and a unique order ID. Your full credit card information is never sent in any correspondence from us. You will also receive a second email telling you when your order ships, which will include carrier tracking numbers. Lamps Plus will never sell or distribute your email address. Click here to read our full privacy policy.

Do your products work internationally?

Electrical products and bulbs sold thru LampsPlus.com, LampsPlus.ca and Lamps Plus retail stores are designed for use on the North American 110-volt system only. Items with cords and plugs use Type A or Type B North American plugs.

Select special order products may be modified for different world regions. There is an additional fee for this service, and additional delivery time is required. Please contact Customer Service for details: 800-782-1967 (US and abroad, except Canada) or 888-235-7657 (Canada).

Where can I view energy information for ceiling fans?

We display the energy information on each ceiling fan product page. Or, you can click here to view charts showing energy information for all ceiling fans that are currently sold and for all that have been discontinued.

For shoppers in Canada: Please note that ceiling fans will not be shown for sale on LampsPlus.ca due to specific hanging restrictions.

I don't see my question listed here!

Not to worry! Our Lighting & Home Décor Consultants are available by phone, email or online chat to help you with your questions. To place an order or if you have questions about our products, please call us at 800-782-1967 (US and abroad, except Canada). For questions about existing orders or for policy questions, please call 877-704-2425 (US and abroad, except Canada). If you have a question related to orders shipping to Canada, please call 888-235-7657. If you are a member of our Professionals program, please call 800-304-8120. Thank you!


* Free Shipping applies only to orders shipping to the 48 continental United States that qualify and meet the minimum purchase requirement; standard shipping only. Select products, such as freight and oversized items, do not qualify. Free Returns available in United States only. Does not apply to select items, freight, clearance, Daily Sale, designs with giclee art shades, Color Plus and Tiffany Color Plus brand items, and certain items with designer shades.