We stand behind the products we sell. If for any reason you are not satisfied with a purchase, return it within 60 days of receiving it. Note that some conditions apply and not all products are eligible for return; read below for our complete policy. Absolutely no returns will be accepted after 60 days; please inspect all products upon receipt.
Please note the following:
To return a purchase, please follow the directions below.
1. Returns of Online Purchases
2. Returning an Online Purchase to a Lamps Plus Store
3. Returning Online Purchases Made at Amazon.com
4. Returning an Item Purchased at a Lamps Plus Store
5. White Glove and Threshold Delivery Orders
6. Blanket Wrap Delivery Orders
7. Howard Miller Furniture and Clock Orders
8. International Customers
To ensure that your return is processed accurately and promptly, please call us first at 877-704-2425 (US and abroad, except Canada) or 888-235-7657 (Canada).
A Customer Service Specialist will provide you a Return Merchandise Authorization (RMA)* and instructions on how to ship the product back to us. Please note the following:
Write the Return Merchandise Authorization on the pre-printed return address form included with your boxed order. Complete the returns form, then pack it with your order and affix the address label to the outside of the box. Send your return via FedEx, UPS or USPS and obtain a tracking number. Please note, all returns shipped back to Lamps Plus from Canada must be sent via FedEx.
Once the product is received at our warehouse in good condition we will issue a refund for the amount of the product and tax to the original method of payment used for the purchase.
All shipping charges on purchases and returns are non-refundable. All merchandise must be in the original packaging. Please note that installed products with cut wires or loose crystal will be subject to a $50 USD fee when returned from a US address or the equivalent in CAD (when returned from Canada) based on the exchange rate when your return is processed.back to top | main help
You may return an online purchase to any Lamps Plus store within 60 days of receiving it, but you must first receive a Return Merchandise Authorization (RMA) by calling 877-704-2425 (US and abroad, except Canada) or 888-235-7657 (Canada). Please note, customers who have shipped items to Canada are responsible for covering all charges related to return shipping on orders originally delivered to Canada.
Furniture and rug purchases cannot be returned to a Lamps Plus store location; they must be shipped back to our warehouse. Amazon.com-sourced orders, White Glove, and Threshold orders cannot be returned to stores. Please contact us for assistance.
All merchandise must be in the original packaging. Note that installed products with cut wires or loose crystals will be subject to a $50 USD fee when returned from a US address or the equivalent in CAD (when returned from Canada) based on the exchange rate when your return is processed.
When you contact us, please indicate your online order number and the store location you will be using to make your return. Please note that replacement items may not be available at the store location and may have to be ordered at the store to fulfill your request.
For your store visit, please bring with you the following items:
Click the following link to Find a Store Near You.back to top | main help
You may return a purchase made at one of our retail stores to any Lamps Plus location. Note: Furniture and rug purchases made online at LampsPlus.com, LampsPlus.ca or at an in-store computer kiosk cannot be returned to a Lamps Plus store location; they must be shipped back to our warehouse. Find a Store Near You
When you go to the store for a return or exchange please bring with you the following items:
Furniture and rug purchases cannot be returned to a Lamps Plus store location. They must be shipped back to our warehouse. These items must be returned using the original shipping boxes and packing materials.back to top | main help
We're sorry, but at this time online purchases made through the Lamps Plus Amazon.com storefront cannot be returned to a Lamps Plus retail location.
Amazon.com purchases can only be returned via mail to our central warehouse facility. Please see our Returns of Online Purchases section for information on how to make a return.back to top | main help
You have 10 days from the date of delivery to notify us that you would like to return a White Glove or Threshold Delivery order; please note that Blanket Wrap items are not eligible for returns. White Glove and Threshold Delivery are only available on orders shipped in the 48 contiguous US states.
To ensure that your return is processed accurately and promptly, please call us first at 877-704-2425.
A Customer Service Specialist will provide you a Return Merchandise Authorization (RMA)* and instructions on how to ship the product back to us.
*Returns made without a Return Merchandise Authorization will not be accepted.
Please note the following information:
See the "Returns of Online Purchases" section above for additional information.back to top | main help
We do not accept returns on items shipped via White Glove Blanket Wrap Delivery due to their custom and made-to-order nature. Be sure to thoroughly inspect your product for damage or defects upon delivery. Please note, White Glove Blanket Wrap Delivery is only available on orders shipped in the 48 contiguous US states.
In the event that damage has occurred in transit, or if you discover defects in the manufacture of the product, please contact customer service immediately. When applicable, replacement parts will be issued to repair the damaged item. If the item is severely damaged and cannot be repaired, a new item will be provided for you.back to top | main help
For Howard Miller items requiring special delivery service, no returns or refunds are possible once the 3-day grace period is over and your order has been processed.
Please note that once you place an order for a Howard Miller furniture or clock item, you have a 3-day grace period to change or cancel your order. No refunds will be issued after this 3-day grace period.
On the 3rd day after your order is placed you will be notified by email that your order will be processed. If we do not hear back from you, your order will be processed the next day and no returns, changes, cancellations, or refunds will be allowed. Payment is required in full at the end of the 3-day grace period.
For Howard Miller clocks, if for any reason there is damage to the case at time of delivery or if the clock has problems running, Howard Miller has the right to first send out a technician to repair the problem. Their service network touches all ZIP codes in the 48 contiguous United States. If the clock technician is unable to repair the clock, Howard Miller will have the clock picked up and a new clock shipped to you at Howard Miller's cost. If you have any questions, please call us at 800-782-1967; a Lighting & Home Decor Consultant will be happy to assist you with your purchase.
Please note that Howard Miller furniture and grandfather clocks are available for delivery to contiguous US addresses only at this time.back to top | main help
Please note that all sales on international orders are final with the exception of orders to be shipped to Canada. We do not accept returns on sales made to international addresses with the exception of Puerto Rico, Canada, US Virgin Islands, American Samoa, FPO and APO addresses.back to top | main help