The customer service representative, Claire, at the store where I purchased the lamp was friendly and courteous. She helped me select the right lamp which fits perfectly with my living room decor. She ordered the lamp and I picked it up at the store. It was packed very well and all parts were in good condition. The lamp was easy to put together.

Pros: Area of Illumination, Easy to Clean, Well Built, Good Size

Cons: Three way light is different.

Best Uses: Reading, Living Room

Advertised "dark bronze" finish is an uninteresting, cheap-looking flat black and there were painted gold rings around the base not mentioned in the description. The shade appears to be paper. The lamp sits crooked on the floor and requires propping in order to be straight. The 3-way switch works sometimes. I have purchased floor lamps for half the price at Target with better quality. I should have returned this item but once you get it out of the box to assemble it, the original packing which is required for a return is toast.

Cons: Finish Not As Described, Sits Crooked On Floor, Flimsy Construction, Poor Quality For Price