Shipping and Delivery

Shipping and Delivery Policies and Services

1. Standard Shipping and Delivery
2. How to Track Your Order
3. Things to Know
4. Post Office Boxes, APO and FPO Addresses
5. Overnight or 2nd, 3rd Day Express Delivery
6. Out of Stock Items
7. Cancellations and Changes
8. Damaged Merchandise
9. Canadian Orders
10. International Orders except Canada
11. Curbside Delivery
12. Ground Level Entry Delivery and Economy Ground Level Entry Delivery
13. Room of Choice and Unbox Delivery
14. Room of Choice Delivery
15. Additional Help

Standard Shipping and Delivery

We know you want your order delivered as quickly and economically as possible, so we offer same-day processing 7-days a week, plus free standard shipping on 1000s of designs.

In the United States we ship via all major ground carriers, including FedEx, UPS, United States Postal Service (USPS), and FedEx SmartPost (which uses USPS for final delivery to the package destination). For orders shipping to Canada, only standard shipping is available at this time. For products with shipping costs, fees are based on the item size, weight, delivery destination, and other factors.

How to Track Your Order

After payment is approved and your shipment leaves our warehouse, your shipping confirmation email will contain an order number you can use to monitor your shipment until it arrives at your door. You can also track your order via the carrier's shipping tracking system. Track Your Order at Lamps Plus

Things to know:

1. It may take up to 24 hours from the time an item is shipped to the time information is available for viewing.
2. Oversized and heavy items must be sent by a freight shipping company and can only be shipped to the 48 contiguous United States.
3. Once your order ships, transit time is 3 to 7 business days within the 48 contiguous United States, based on shipping location. Deliveries to Canada can take up to 7 business days, depending on the shipping location and clearing customs.
4. Our free shipping offer applies only to certain items, and only on shipments made to the 48 contiguous states. Our free shipping does not apply to Lamps Plus Open Box items.
5. We do not ship on major holidays, including Labor Day, Thanksgiving, Christmas, and New Year's Day.

Post Office Boxes, APO and FPO Addresses

We're sorry, but at this time we are unable to ship to any PO Box address.

We are happy to make APO and FPO deliveries for you. When ordering online, you will see a message that indicates that your delivery destination lies outside our normal shipping zones. Once you have submitted your order, we will contact you with a shipping quote for you to approve. When ordering by credit card, you will not be charged for your items until you approve the shipping costs. All APO and FPO deliveries must be sent by USPS.

Overnight or 2nd, 3rd Day Express Delivery

Overnight, 2nd and 3rd Day Express Delivery is currently only available for an additional charge on select orders shipped in the US.

If an item can be shipped by one of these methods, you will see the options listed in your shopping cart. You can also check availability by contacting us at 800-782-1967. If you're a member of our Professionals program, please call 800-304-8120. Please call 888-235-7657 for any questions related to orders shipping to Canada.

Next Day (Overnight) Shipping orders to be delivered in the US that are received by 2 PM Pacific Time will ship that same day Monday through Friday for delivery the next business day. Orders received after 2 pm Pacific Time or on a weekend will be processed first thing the next business day.

2nd Day Shipping orders to be delivered in the US that are received by 2 PM Pacific Time will ship that same day Monday through Friday for delivery 2 business days later. Orders received after 2 pm Pacific Time or on a weekend will be processed first thing the next business day.

3rd Day Shipping orders to be delivered in the US that are received by 2 PM Pacific Time will ship that same day Monday through Friday for delivery 3 business days later. Orders received after 2 pm Pacific Time or on a weekend will be processed first thing the next business day.

We do our best to provide you with accurate shipping and delivery times on all our products. Please note that these times are estimates only. Shipping and delivery estimates are not a guarantee.

Out of Stock Items

While we make every effort to keep all listed merchandise in stock, occasionally we are sold out of a certain item. If we are out of stock on an item you have ordered, we will send you an email update as quickly as possible. It will then be your choice to proceed and keep the order in place or cancel it. Items are not charged to your credit card until they are shipped.

Cancellations and Changes

If you need to cancel or make changes to an order, please contact Customer Service as quickly as possible at 877-704-2425. If you are a member of our Professionals program, call 800-304-8120.

Please note that most items ship within 2 to 3 business days, with some items shipping on the same day of your order, so we need to know as quickly as possible that you wish to change or cancel your order.

Cancellations are not guaranteed until you receive an email confirming cancellation.

Damaged Merchandise

We make every effort to pack items so they will arrive at your door safely. Despite our best efforts, sometimes breakage does occur.

If you receive damaged merchandise we will replace it as quickly as possible. Be sure to contact us within 24 hours of receiving delivery, and please keep all packing boxes and materials. Call Customer Service at 877-704-2425. If you're a member of our Professionals program, call 800-304-8120.

Canadian Orders

Orders shipped to Canada include duties and customs charges. All prices are listed in USD.

Select merchandise is not available for shipment to Canada, including but not limited to, oversized items, ceiling fans, some custom made designs and certain light bulbs.

All items are shipped via UPS, and only standard shipping is available at this time. Express delivery is currently unavailable. Deliveries can take up to 7 business days, depending on the shipping location and customs clearance. Customs and duties charges are waived on returns and replacement orders. Click here for complete return details.

International Orders except Canada

For information regarding orders shipped to Canada, view our Canadian Orders policy.

We require a $200 US funds minimum order on all international orders except to Canada. International orders must be paid by wire transfer with the exception of Hawaii, Alaska, Puerto Rico, Canada, US Virgin Islands, American Samoa, FPO and APO addresses.

Please note that all sales on all international orders except to Canada are final.

*The following information applies to all international orders except orders shipped to Canada:

To place an international shipping order, place your order online as normal. In the process of placing your order, you will see a screen message telling you that your postal code is not in our regular shipping zones. After you place your order, you will be contacted by email with a shipping quote for you to approve.

After you place your order and approve any related shipping quote charges, you will be contacted by Customer Service via email with the details on how to arrange payment to our bank. Please note that we are not responsible for any wire transfer fees or related charges.

To contact us directly for a quote, please call 800-782-1967. If you are a member of our Professionals program, please call 800-304-8120.

Shipping charges for deliveries outside of the continental US will be quoted via email within 2 business days of your order or request. Please note that our free shipping offers apply only to certain items and shipments made to the 48 continental United States and Canada.

Shipping quotes (except orders delivered to Canada) do not include customs charges, duties, dock fees, brokerage fees or any other internationally related charges.

Please note that electrical products and bulbs sold through LampsPlus.com and Lamps Plus retail stores are designed for use on the North American 110-volt system only. Items with cords and plugs use Type A or Type B North American plugs.

Curbside Delivery

Some heavy and/or oversized items will be shipped by Freight Curbside Delivery using air-ride trucks to guarantee the least possible breakage. This is a dependable and economical service with deliveries being made Monday thru Friday during business hours. Deliveries are scheduled in a 4-hour time window between 8:00 am and 5:00 pm and a freight company representative will contact you by phone to arrange a delivery appointment. Appointments outside this window will incur an additional fee. Delivery lead time is 3-5 days from the shipment date.

Freight Curbside Delivery covers delivery to your curbside only. Please note that extra charges may apply to remote areas and for complicated deliveries. We're sorry, but at this time we are unable to ship to PO Box address. Freight Curbside Delivery is only available on orders shipped in the 48 continental United States.

Ground Level Entry Delivery and Economy Ground Level Entry Delivery

Ground Level Entry Delivery items will be brought into the entry or foyer of your home. Some items may only be able to be delivered to the garage, porch, or the first dry area of your home. Lead time is 3 to 5 business days from the shipment date.

Economy Ground Level Delivery has a longer delivery timeframe, but is less costly. Delivery lead time is up to 3 weeks from the shipment date. Delivered items will be brought into the entry or foyer of your home.

Ground Level Entry Delivery and Economy Ground Level Entry are available only for the 48 contiguous United States, with the exception of New York State. A local delivery agent will call you to schedule an appointment. Delivery times are scheduled around a 4 hour window between the hours of 8:00 am and 5:00 pm. Appointments outside this window will incur an additional fee.

Read our complete Ground Level Entry Delivery policy here.

Room of Choice and Unbox Delivery

This service includes inside placement of a design, unpacking, and the removal of any packing material. The service does not include the moving or removal of any existing furniture.

Delivery lead time is 3-5 business days from the shipment date. A local delivery agent will call you to schedule an appointment. Delivery times are scheduled around a 4 hour window between the hours of 8:00 am and 5:00 pm. Appointments outside this window will incur an additional fee.

Room of Choice and Unbox Delivery is available only for the lower 48 continental United States, with the exception of New York State.

Read our complete Room Of Choice and Unbox Delivery policy here.

Room of Choice Delivery

This service includes delivery into your home or office building and room of choice. The service does not include unpacking or the removal of packing material, or the moving or removal of any existing furniture.

Delivery lead time is 3-5 business days from the shipment date. A local delivery agent will call you directly to schedule an appointment. Delivery times are scheduled around a 4 hour window between the hours of 8:00 am and 5:00 pm. Appointments outside this window will incur an additional fee.

Room of Choice Delivery is available only for the lower 48 contiguous United States, with the exception of New York State.

Read our complete Room of Choice Delivery policy here.

Additional Help

If you have concerns about your order, please contact Customer Service at 877-704-2425. If you're a member of our Professionals program, call 800-304-8120.