I contacted customer service at Lamps Plus twice about this issue. One individual I spoke to on the phone said that did not have the replacement parts, but would get back to me in approximately 2 business days. That was over a week ago. The other individual I did via their online customer service. That person simply said they cannot get the beads. This is something that makes a huge difference when determining to purchase an item. The fact that you cannot replace parts that are vital to the design would have deterred me from purchasing this item.

Pros: Easy To Hang, Stylish, Great Illumination

Cons: Poor Construction

Best Uses: Decoration, High Ceilings