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Lamps Plus Customer Reviews

See what Lamps Plus customers have to say about our designs and services. This page is regularly updated with the latest customer reviews, ratings, and comments.

4.6 / 5 stars
9,105 Reviews
5 Stars
7,368
4 Stars
865
3 Stars
378
2 Stars
219
1 Stars
274
Rate Your experience with Lamps Plus
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Featured Reviews

QUALITY:

“Product quality is excellent. Shipping is timely. It is possible to order by phone, always my preference.”

Sandy S.

VALUE:

“It was an excellent experience. I loved the selection, the service and the products!”

Jane M.

PRICING:

“The company provides affordable, beautiful lamps in comparison to competitors.”

Mariea W.

SERVICE:

“…outstanding customer service. It’s why you’re always my go-to place for lighting needs.”

Barbara L.

Lamps Plus Online Reviews

  • Erik was amazing - he explained all the options, helped me make my decision, and placed the order for me! It is so nice to be able to reach a wonderful human by phone - best "online" shopping experience ever.
    October 17, 2023
    Trish B.
  • I wasn't sure which light would be closed at the bottom until I talked to Kathy Wang. She found exactly what I described and sent me an email.
    October 17, 2023
    Marilyn M.
  • Thank you for your excellent service; delivery was wonderful.
    October 16, 2023
    Mary A.
  • Everyone and everything that Lamps Plus did for me was fantastic and I was handled by true professionals. It was a pleasure spend my money with you. Thanks for everything.
    October 16, 2023
    Robert K.
  • The person helping me make an exchange understood the issue and helped me more than a lot of other companies would in my experience.
    October 15, 2023
    Lisa M.
  • I had a problem with my bulbs, I had to call twice, but each representative was very helpful, apologized, and very willing to send replacements.
    October 15, 2023
    Nancy C.
  • She listened to my inquiry and was just as passionate about earning my business as I was about saving a few coins. She did her research and solidified the deal. I will always seek out Lamps Plus -first- before spending anywhere else for my lighting needs.
    October 14, 2023
    Vanessa P.
  • First time shopping with Lamps Plus and am sure will be back.
    October 13, 2023
    Barbara H.
  • The entire ordering process was seamless.
    October 12, 2023
    Barbara C.
  • The man who helped me did a very good job. The only thing was I wanted what was in my cart on open box. I ended up paying regular price. I think it is because he needed me to give him the SKU number and I gave the one on a different price.
    October 11, 2023
    Anne G.
  • I felt very fortunate, that Erik Ireland answered our call, we will save his contact info.
    October 11, 2023
    Jon P.
  • Very beautiful and unusual pieces!!! I love my new light fixture!
    October 08, 2023
    Cynthia L.
  • Never received the item. Made multiple calls to lamps plus and FedEx. And no one will take responsibility for the problem. I either need a refund or a replacement.
    October 08, 2023
    Keith D.
  • Shannon was so helpful, she sent images of chandeliers that she thought would work in space. We purchased light on her recommendation.
    October 07, 2023
    Patty M.
  • Very helpful. Definitely went the extra mile to help.
    October 06, 2023
    Karen V.
  • I have already told family and friends about Robert’s exceptional customer service. The two leather recliners I purchased arrived quickly and look great!
    October 06, 2023
    Jan P.
  • Customer service was excellent. Have not received my product yet.
    October 05, 2023
    Kelly K.
  • Very friendly operator and patient, helpful and well mannered .
    October 03, 2023
    Darlene W.
  • Limited selection.
    October 03, 2023
    Dennid R.
  • Have always had good service from Lamps Plus.
    October 01, 2023
    Richard L.
  • Janet was a great CSR and represented your company professionally I was not pleased to find out about the discount, must have been in the small print.
    October 01, 2023
    Jim G.
  • Very professional and knowledgeable about merchandise .
    September 26, 2023
    Thelma P.
  • My experience could not have been better! My lighting specialist helped me find what I needed, was incredible friendly and knowledgeable, and truly exemplified excellent customer service!
    September 25, 2023
    Heather B.
  • I don't remember her name, but I had ordered the wrong light and wanted to return it and purchase the correct one. She helped me efficiently and was cheerful in doing so!
    September 23, 2023
    Jon H.
  • She was very nice and friendly. She listened and understood what we needed. She took care of everything. We appreciated what she did for us.
    September 19, 2023
    Patricia W.
  • Excellent customer service. When I need to order something from Lamps Plus, I will call Samantha. Great experience.
    September 18, 2023
    Gloria R.
  • Reham was very helpful and arranged to have our replacement opened and tested before being shipped.
    September 18, 2023
    Richard S.
  • I got my lamps already but too tall and not happy with the finish so will all Donna on Tuesday to help me send back.
    September 16, 2023
    Sheryl W.
  • Nuria was a terrific help, walked me through every step. Very friendly and fun!
    September 12, 2023
    Sharon F.
  • Very patient with me and took the time to help me find what I wanted just by me describing it to her!! She was awesome!!
    September 08, 2023
    Firlan G.

481-510 of 9,105 Reviews

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Lamps Plus Reviews - See What Our Customers Are Saying

Lamps Plus Inc. values the feedback and comments we receive from our loyal customers. Our business has been around for over 40 years, in part because we pay close attention to our customer ratings, comments, complaints, and feedback in order to learn how to better serve our customers. We regularly update this page with the latest customer comments and testimonials about our company. We invite you to read these reviews, then let us know what you think yourself.

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