Lamps Plus Customer Reviews

See what Lamps Plus customers have to say about our designs and services. This page is regularly updated with the latest customer reviews, ratings, and comments.

4.6 / 5 stars
9,105 Reviews
5 Stars
7,368
4 Stars
865
3 Stars
378
2 Stars
219
1 Stars
274
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Featured Reviews

QUALITY:

“Product quality is excellent. Shipping is timely. It is possible to order by phone, always my preference.”

Sandy S.

VALUE:

“It was an excellent experience. I loved the selection, the service and the products!”

Jane M.

PRICING:

“The company provides affordable, beautiful lamps in comparison to competitors.”

Mariea W.

SERVICE:

“…outstanding customer service. It’s why you’re always my go-to place for lighting needs.”

Barbara L.

Lamps Plus Online Reviews

  • item defective and the other already hung by an electrician that we paid to install
    June 13, 2020
    Anastasia C.
  • I needed a replacement cover for outside light. Was handled right away with no problems. Now just waiting on the replacement. Thank you
    June 13, 2020
    Anne T.
  • I always shop at the store, this is the first time I ordered on line and was very happy with all the results
    June 13, 2020
    Arturo L.
  • It was a pleasure doing business with the lighting specialist. She represents your company well.
    June 13, 2020
    Connie H.
  • I Loved her Positive Energy.. I felt like we were long lost friends..
    June 13, 2020
    David S.
  • Great variety of lights
    June 13, 2020
    Dipti B.
  • Mario addressed all of my needs and explained what I needed to do to return the box via FedEx while I wait for my new lamp in a friendly and efficient manner.
    June 13, 2020
    Eileen B.
  • Melinda was just so kind and helpful!!!
    June 13, 2020
    Gretchen S.
  • I hired an electrician to install my fan but the 6” pole was missing from the box. The installation is delayed now for about a month.
    June 13, 2020
    Karen R.
  • There were a couple issues, one unit was not packed well, top piece was broken, another was ordered for me and I am waiting. Both units also had problems with water hose being crimped to the point that there was almost no flow.
    June 13, 2020
    Les B.
  • marina was very helpful Looking forward to my garage light. I think i may order two more for the lanai.
    June 13, 2020
    Marcia B.
  • missing shade
    June 13, 2020
    Mark H.
  • donna was very friendly
    June 13, 2020
    Michael S.
  • We ordered 2 lamps, and one was not straight. However, we contacted customer service and they are sending a replacement.
    June 13, 2020
    Nina C.
  • Great PR & customer satisfaction—- more than I expected from all 3 different persons I spoke with about my broken lamp replacement!!
    June 13, 2020
    Olivia K.
  • Shannon was extremely knowledgeable, very helpful and listened to my concerns, and knew EXACTLY how to help me with great ideas and suggestions!!!
    June 13, 2020
    Pegi B.
  • Christine went above and beyond in assisting me with finding additional lighting at Lamps Plus since Open Box was only able to ship one of two lamps ordered. We found two lamps that were more dramatic and perfect for the room.
    June 13, 2020
    Susan T.
  • Alex was extremely helpful. Much appreciated
    June 13, 2020
    Terry H.
  • She informed me about the sale price items of lights I previously bought were under a match price since they were under 60 days So I bought 2 more sets
    June 13, 2020
    Terry M.
  • I ordered online and have received the lamps although they have not yet been installed. So, I can't answer most of your questions
    June 13, 2020
    Virginia L.
  • Item has not shipped. Concerned that it may not ship. Credit card has been charged.
    June 12, 2020
    Carroll R.
  • Great selection of lighting options. Appreciate any and all discounts for future purchases.
    June 12, 2020
    Deborah L.
  • The lamp dimensions were not available as far as i could find on the web. The packaging allowed the glass shade to break. I had to spend an extra hour repacking and shipping the lamp for return. Not very efficient use of my time. You lost a sale.
    June 12, 2020
    Ed D.
  • Courtney was very accommodating and courteous
    June 12, 2020
    Elina D.
  • You should teach a class on customer service! Donna was a textbook example of how a company's front end should engage. From what I've seen you guys do everything right! In a world where most are solely internally focused. I will brag about you!
    June 12, 2020
    J. Lowry
  • The shade was damaged. A new order for a replacement was placed. No problem!!??
    June 12, 2020
    Janet B.
  • Perfect and friendly service
    June 12, 2020
    Jen and Greg
  • I did not receive my order on time and paid for overnight shipping!!!
    June 12, 2020
    Joseph K.
  • Genuinely impressed with customer service's response to my damaged lamp
    June 12, 2020
    Lori D.
  • I’m not fond of buying items without seeing the physical item.
    June 11, 2020
    Anna L.

6,751-6,780 of 9,105 Reviews

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Lamps Plus Reviews - See What Our Customers Are Saying

Lamps Plus Inc. values the feedback and comments we receive from our loyal customers. Our business has been around for over 40 years, in part because we pay close attention to our customer ratings, comments, complaints, and feedback in order to learn how to better serve our customers. We regularly update this page with the latest customer comments and testimonials about our company. We invite you to read these reviews, then let us know what you think yourself.

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