Lamps Plus Customer Reviews

See what Lamps Plus customers have to say about our designs and services. This page is regularly updated with the latest customer reviews, ratings, and comments.

4.6 / 5 stars
9,105 Reviews
5 Stars
7,368
4 Stars
865
3 Stars
378
2 Stars
219
1 Stars
274
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Featured Reviews

QUALITY:

“Product quality is excellent. Shipping is timely. It is possible to order by phone, always my preference.”

Sandy S.

VALUE:

“It was an excellent experience. I loved the selection, the service and the products!”

Jane M.

PRICING:

“The company provides affordable, beautiful lamps in comparison to competitors.”

Mariea W.

SERVICE:

“…outstanding customer service. It’s why you’re always my go-to place for lighting needs.”

Barbara L.

Lamps Plus Online Reviews

  • Shannon should be given a raise.
    August 25, 2019
    D
  • I ordered two bathroom vanity lights to go above my new double sink vanity. We could tell they were of poor quality when we received them. The socket rings were tough to screw on and after both lights were installed one of the socket rings broke. Both the
    August 24, 2019
    Declan
  • Disappointed. Terrible customer service
    August 21, 2019
    Z. Mitchell
  • Always a good experience at Lamps Plus.
    August 19, 2019
    Tyler
  • Excellent and very efficient service!
    August 19, 2019
    Chuck C.
  • It was a pleasure to speak to someone when ordering on line that was as knowledgeable as Donna, she was delightful to communicate with Thank you. Lamps Plus and Donna
    August 19, 2019
    Jic
  • I was so excited that my fan was delivered right away with no problems. I have not unpacked it as the electrician is not available so I am trying to find someone.
    August 17, 2019
    Kitty
  • LampsPlus has a superior selection of VERY high quality fans and lamps. Great customer service reflects very well on the company.
    August 17, 2019
    Trooper
  • Both of bulbs were broken. Hopefully they will be replaced.
    August 17, 2019
    Marymac H.
  • I PLAN ON CALLING AGAIN FOR MORE ITEMS. THANKS AGAIN
    August 17, 2019
    Gary
  • Just excellent service.
    August 16, 2019
    Ronald P.
  • One of the lamps had a chip in the base. I sent a message to customer service 3 days ago and have heard nothing
    August 15, 2019
    Italia
  • Shipping and processing fees of $33.00 in today’s society is a bit outrageous. That was more than 10% of my fixture’s cost.
    August 14, 2019
    C. Leetch
  • The large selection leads to the need for one more feature needed by the web site. The ability to save a bunch of similar light bulbs and then view them in some kind of side-by-side comparison where I can perhaps switch back and forth quickly, or see a ch
    August 13, 2019
    Timothy C.
  • Dave was extremely helpful and explained the pros and cons why my second choice for a chandelier in my dining room would not work for me. He assured me that if I had any problems when I get my purchase that I could call him for help. What a great feeli
    August 11, 2019
    EBZ
  • I ordered 9 lights and was out of town when they were installed in my new home. A light I did not order was installed and lamps plus is sending the correct light. I now have to pay an electrician to take the incorrect light down and install the correct
    August 11, 2019
    Wendy L.
  • You have the products I want at this time for my restaurant. I’d just say that your specialists would want to be clear and not assume the customer knows what they are doing behind the scenes. They need to address the specific issue completely.
    August 11, 2019
    Thom
  • Robert was very helpful. I was hesitant about order without really seeing in person, but after talking to him I decided to order.
    August 10, 2019
    Diana
  • Wonderful experience product and assistance Top rated
    August 09, 2019
    Donna
  • Efrain did an amazing job and renewed my belief that there is still quality service out there. Thank you.
    August 09, 2019
    Pat H.
  • The fountain was delivered in a box that had a hole in it and the fountain was damaged. I’m waiting. For a new one . No message of delivery . Stephanie was understanding.
    August 08, 2019
    Nana Meg
  • I got exactly what I was looking for with exceptional kindness.
    August 07, 2019
    Perry D.
  • Have been looking for pendant lamp shade for weeks, and have found it at Lamps Plus, the beauty and the price made me to decide ordering from this store. If I needed again in the future, definitely from this store. Very satisfied.
    August 07, 2019
    Asramento
  • I would buy from Lamps Plus but would not have them coordinate with installation
    August 07, 2019
    Eileen P.
  • I received the chandelier with a broken pane of glass. Called and was told that they would send a new piece of glass. I received notification that it was ordered but have heard nothing since. It has been almost two weeks. We are in our new home and una
    August 06, 2019
    Racquet
  • Table Lamp was broken upon receipt and one pendant was wrong color. Disappointing...when I received new pendant the glass had several scratches. Said I would get a new glass but received email saying it wouldn’t come until Aug 30. When I called customer s
    August 05, 2019
    Talian
  • The young lady that helped me went above and beyond. She deserves something very special. Every company needs people like her. Thank you so much your kindness and caring was AWESOME.
    August 04, 2019
    Peggy B.
  • Great experience with the lighting specialist who helped me BUT unsatisfied with the shipment of the product I ordered. Got the light bulb but NO light, yet (semi-hopeful).
    August 03, 2019
    B. Fairlane
  • Excellent.
    August 02, 2019
    Tina D.
  • I love Lamps Plus. Products are good, website is great, phone help was also good. Only one “ complaint” - I ordered a 4-6 lights and the rep said she included the light bulbs. Silly me thought she meant she included them for free since I ordered so many l
    August 01, 2019
    Goldrock

8,191-8,220 of 9,105 Reviews

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Lamps Plus Reviews - See What Our Customers Are Saying

Lamps Plus Inc. values the feedback and comments we receive from our loyal customers. Our business has been around for over 40 years, in part because we pay close attention to our customer ratings, comments, complaints, and feedback in order to learn how to better serve our customers. We regularly update this page with the latest customer comments and testimonials about our company. We invite you to read these reviews, then let us know what you think yourself.

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