Lamps Plus Customer Reviews

See what Lamps Plus customers have to say about our designs and services. This page is regularly updated with the latest customer reviews, ratings, and comments.

4.6 / 5 stars
8,804 Reviews
5 Stars
7,128
4 Stars
831
3 Stars
369
2 Stars
210
1 Stars
265
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Featured Reviews

QUALITY:

“Product quality is excellent. Shipping is timely. It is possible to order by phone, always my preference.”

Sandy S.

VALUE:

“It was an excellent experience. I loved the selection, the service and the products!”

Jane M.

PRICING:

“The company provides affordable, beautiful lamps in comparison to competitors.”

Mariea W.

SERVICE:

“…outstanding customer service. It’s why you’re always my go-to place for lighting needs.”

Barbara L.

Lamps Plus Online Reviews

  • 1 of 2 lamps were broken. Aurora was kind and efficient in processing a replacement and did exactly what she said. She responded tha she received my email picture and verified receipt.
    December 30, 2018
    Alicia M.
  • I am a satisfied repeat customer who buys all of his lighting products from Lamps Plus. I also bought a new 'Open Box' ceiling fixture, the other month, for my walk-in closet; I need to hire an electrician to install it, maybe next month...can't wait!!
    December 29, 2018
    Gregory C.
  • It was a true pleasure to work with her. She made me feel like royalty
    December 27, 2018
    Boop
  • Ordered 2 of the same product, arrived damaged. Made contact with Michelle in Customer Service and replaced the order. In replacing the order, they were to inspect prior to shipment. Both orders arrived with the base unglued. Michelle was great but not th
    December 26, 2018
    Shelly L.
  • Shades arrived damaged. Need replacements.
    December 26, 2018
    Ellen A.
  • The experience of ordering was good. Agent was nice.
    December 21, 2018
    Jo A.
  • I purchased the lamp online, but when it was installed by a certified electrician the product did not work properly. My electrician called the customer service number on 6Dec18 and spoke with one of the tech's and was given a solution to the problem. The
    December 21, 2018
    Love
  • Although one globe came broken, the followup from customer help was exemplify and I had a new globe within a week with absolutely no hassle.
    December 21, 2018
    V. Woodruff
  • Lamp was damaged in shipping .
    December 18, 2018
    Sandra
  • I just love Lamp Plus💡 you can get great prices
    December 17, 2018
    Rosa T.
  • Excellent treatment and assistance by Lamps Plus operator and sales agent, but very disappointed to get email a few days later saying that delivery of purchase had been rescheduled to mid February of 2019. Needed the item well before then. Is this some fo
    December 17, 2018
    Lake
  • Order not received as scheduled
    December 17, 2018
    John E.
  • Marina was exceptional. Polite, professional, knowledgeable and helpful. Went out of her way to help me. Please pass on my appreciation. I will buy from Lamps Plus again.
    December 17, 2018
    Lyly K.
  • We ordered five exterior fixtures for our home. All five were advertised as INCLUDING the bulbs. All five DID NOT include the bulbs when they arrived. Created another time commitment to get the order completed. Clearly, Lamps Plus needs to sort this out w
    December 16, 2018
    Since
  • I'll be back hopefully before next Christmas Thanks
    December 16, 2018
    Phil S.
  • If there is any problem Lamps Plus takes care of it, no questions asked.
    December 15, 2018
    Barbara S.
  • IT WAS EXCELLENT
    December 14, 2018
    Susan
  • Understanding that it would be impossible to memorize all aspects of your stock it was completely understandable the operator had to do a little research. She was able to get back to me in a couple of minutes. Faster than I expected. I was also pleases
    December 14, 2018
    Rob C.
  • My experience with Shannon was fantastic. I called with one question, which she answered immediately and proceeded to help me place the order of one chandelier and two coordinating wall sconces. She knew exactly what she was talking about and couldn't h
    December 12, 2018
    Judi L.
  • Love the Open Box site.
    December 11, 2018
    C. Lozzi
  • See description above, additionally, I found that "Lamps Plus" is just that. There was a tremendous selection of beautiful lamps for me to pick from; not so with the other sites I chose to peruse before I came upon Lamps Plus
    December 11, 2018
    Mary
  • AS LONG AS WHAT I ORDERED IS AS BEAUTIFUL AS THEVPICTURE YOU HAVE MY BUSINESSCFOR LIFE AND MANY RECCOMENDATIONS
    December 10, 2018
    J. Zafiros
  • Have ordered before but did it online. David made me feel completely confident in my order.
    December 10, 2018
    Chris C.
  • She made me fell welcome as a returning customer and helped me come up with a shipping solution that best met my needs and budget. This will encourage me to continue to use Lamps plus on line and or brick and mortar as my next need lighting solution In
    December 10, 2018
    isavpar
  • Was told I would receive a $40 credit and only received $25. Numerous phone messages left and still no return call a week later.
    December 09, 2018
    Fran L.
  • Delightful!
    December 09, 2018
    Sigrid S.
  • I ordered 2 mirrors and 2 light fixture, Confirmed the quantities before giving credit card info. I found out after there was only 1 mirror ordered. I ordered the second mirror the next day Everything has been delivered and all is well. Thank you for y
    December 08, 2018
    Emil V.
  • I was very satisfied. The customer representative was very helpful -professional. Made for a great shopping experience...I will be shopping with you again soon Mercedes .score 5
    December 08, 2018
    Mercedes
  • I will continue to shop here
    December 06, 2018
    Christine F.
  • I love that I was able to purchase a pair of lamps for our guest room, for $100! Thanks!
    December 06, 2018
    Laura B.

8,191-8,220 of 8,804 Reviews

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Lamps Plus Reviews - See What Our Customers Are Saying

Lamps Plus Inc. values the feedback and comments we receive from our loyal customers. Our business has been around for over 40 years, in part because we pay close attention to our customer ratings, comments, complaints, and feedback in order to learn how to better serve our customers. We regularly update this page with the latest customer comments and testimonials about our company. We invite you to read these reviews, then let us know what you think yourself.

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