Lamps Plus Customer Reviews
See what Lamps Plus customers have to say about our designs and services. This page is regularly updated with the latest customer reviews, ratings, and comments.
4.6 / 5 stars
9,105 Reviews
5 Stars
7,368
4 Stars
865
3 Stars
378
2 Stars
219
1 Stars
274
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Featured Reviews
QUALITY:
“Product quality is excellent. Shipping is timely. It is possible to order by phone, always my preference.”
Sandy S.VALUE:
“It was an excellent experience. I loved the selection, the service and the products!”
Jane M.PRICING:
“The company provides affordable, beautiful lamps in comparison to competitors.”
Mariea W.SERVICE:
“…outstanding customer service. It’s why you’re always my go-to place for lighting needs.”
Barbara L.Lamps Plus Online Reviews
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Check out these Reviews4.6 / 51,002 Reviews -
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Check out these Reviews4.7 / 515,322 Reviews -
Check out these Reviews4.7 / 5988 Reviews
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I was disappointed to learn during installation that the switch to change directions of the fan is NOT on the remote control, but on the ceiling fan. It would have been helpful if Marti had warned me of this, as reverse was feature I desired.August 14, 2024Carmen F.
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Laura P. Was very helpful and professional. Excellent customer service and follow through. Just received my new lamp shades and they were packed perfectly and in perfect condition. Thanks Lamp Plus!August 13, 2024Laurie M.
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Shannon was knowledgeable regarding product, responsive and very Helpful. I will use her for all future purchases.August 12, 2024Tamekia N.
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I was pleased to be able to get the part that I needed. It remains to be seen how long it will actually take to arrive. At this point it looks like it will take three months. Not particularly pleased with that one.August 11, 2024Linda B.
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Erik was very helpful and pleasant to work with; but I never received an email with the invoice for my purchase.August 11, 2024Karen B.
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David was superb! He had more knowledge about the ceiling fans & remotes than the LP technician I spoke with on the previous day.August 11, 2024Phyllis H.
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Bryce was very helpful both with helping me choose a fixture, and answering my email questions.August 10, 2024Beverly H.
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If this is my telephone order, I was transferred then was told I had to pay full price to replace a damaged fixture. 30 minutes or so after getting confirmation of order, I received another email that my shipment is now delayed 2 months.August 10, 2024Kim J.
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Have had nothing but a great experience working with this company.August 09, 2024Carla M.
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I was so impressed with the person who helped me. She was kind, patient and knowledgeable. Once I described my house and the space for the science I was purchasing, she selected the perfect sconce. It is now installed and looks beautiful — a perfect.August 08, 2024Paula S.
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Prompt, professional, and personable service. Doesn’t get much better than that.August 07, 2024David S.
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When I opened my most recent purchase the lamp shade had a very distinctive mark on it which should have been noticed before shipping. I sent a picture of it to this email address but haven’t had a response yet.August 06, 2024Gail I.
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The lamp I wanted came with a white dimmer. Very unattractive. I told the person helping me so, and she said I could also get it in black or brown. II chose brown -- exactly what I wanted. Why didn't the catalog mention that?August 05, 2024Pam W.
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Donna made my purchasing experience very pleasant. She was pleasant and very helpful. I was very impressed that she gave me her direct phone number should I have problems, questions or concerns once I receive my order. What a great sales idea.August 04, 2024Jean A.
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Unfortunately, I cannot remember who helped me...maybe Ashley? She said she'd worked for LP for 20 years. She was knowledgeable about the open box process, and the return policy. She was pleasant, efficient, and helpful.August 04, 2024Michelle N.
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Jennifer held my hand throughout the whole purchase. The bathroom lighting fixture was a breeze. The concern I had was with the different types of lightbulbs. She helped me pick the correct bulb, including the size and width very pleased.August 03, 2024Margaret G.
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I have only ever had positive experiences in purchasing from Lamps Plus, and this is the first time that I have ever had to return lighting. As a longtime and loyal customer, I am most disappointed this time.August 02, 2024Ellen S.
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Nuria was a great help to me in my recent lamp purchase!!! She gave me her extension, so I could reach her when I made my final decision. Which I did. I will definitely call her specifically when I purchase in the future!!!August 01, 2024Deb M.
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I found the sales person to be knowledgeable and courteous. It was a pleasure to work with her and I appreciated her advise while making my selections.July 30, 2024Valerie N.
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I always have had a good customer experience at Lamps Plus.July 30, 2024Daniel H.
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Mark was a welcome knowledgeable respite in the middle of renovation woes - just a delight! Thanks, Mark!July 29, 2024Kay D.
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We have been happy and satisfied with all the products we have purchased from Lamps Plus .July 27, 2024Georgiana M.
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Jennifer was extremely patient and helpful in answering all of my questions. She gives 'customer service' a whole new meaning. :) :)Great service. Thanks so much.July 26, 2024Mary P.
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I worked with Jennifer McLaughlin. She was very courteous and exceptionally knowledgeable about her product. I did write a review with the link that was under her name following our interaction. I was hoping Lamps Plus had received my inputs.July 24, 2024Mary F.
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Donna was so friendly, knowledgeable, professional and I would definitely call to work with her again. Answered all my questions and very kind.July 21, 2024Mary J.
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I just received my new lamps yesterday and put together today and I love them! Great quality, style and price!July 20, 2024Laura I.
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I was very pleased with Riham. She was very helpful in getting my light fixture ordered.July 20, 2024Debra O.
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Shipped me a broken product, replacement part was the wrong part, and took over a month to get, now the product is discontinued, but you still have my money. Very disappointed in lamps plus. I will never purchase another thing from them.July 18, 2024Robin T.
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I am looking forward to receiving it and hopes it helps with my lighting needs for reading in our den. I will send a picture of it set up to our sales representative and let her know how it is working out. Thank you.July 16, 2024Victoria T.
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She really knows what she is recommending and is professional, friendly and her comments are sincere.July 16, 2024Sandra M.
Lamps Plus Reviews - See What Our Customers Are Saying
Lamps Plus Inc. values the feedback and comments we receive from our loyal customers. Our business has been around for over 40 years, in part because we pay close attention to our customer ratings, comments, complaints, and feedback in order to learn how to better serve our customers. We regularly update this page with the latest customer comments and testimonials about our company. We invite you to read these reviews, then let us know what you think yourself.
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