Lamps Plus Customer Reviews
See what Lamps Plus customers have to say about our designs and services. This page is regularly updated with the latest customer reviews, ratings, and comments.
4.6 / 5 stars
9,105 Reviews
5 Stars
7,368
4 Stars
865
3 Stars
378
2 Stars
219
1 Stars
274
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Featured Reviews
QUALITY:
“Product quality is excellent. Shipping is timely. It is possible to order by phone, always my preference.”
Sandy S.VALUE:
“It was an excellent experience. I loved the selection, the service and the products!”
Jane M.PRICING:
“The company provides affordable, beautiful lamps in comparison to competitors.”
Mariea W.SERVICE:
“…outstanding customer service. It’s why you’re always my go-to place for lighting needs.”
Barbara L.Lamps Plus Online Reviews
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Check out these Reviews4.6 / 51,002 Reviews -
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Check out these Reviews4.7 / 515,322 Reviews -
Check out these Reviews4.7 / 5988 Reviews
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Viviana was kind and courteous and had everything pulled together for me so quickly! She was wonderful to work with.July 15, 2024Gray S.
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No one was manning the online chat room. I had to call.July 15, 2024Doug R.
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Just need to know when I can expect delivery. She was very helpful.July 14, 2024Arlene W.
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The customer service person was great. He helped me quickly and solved my issue without any problem.July 12, 2024Tony G.
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Nuria was awesome and super helpful! She directed me right to what I was looking for. The fan with the added light fixture is gorgeous!July 12, 2024Morgan B.
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The specialist was very helpful and was able to place my order and items just arrived about an hour ago and were well packed and beautiful.July 11, 2024Lori B.
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It was a pleasure working with Martha.July 10, 2024Dewayne G.
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I have recently purchased number of items from lamps plus. Everything came timely and all interactions with customer service were excellent.July 09, 2024Angela M.
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My specialist went above and beyond to find a water pump for a water fountain I purchased four years ago and got a replacement ordered for me. she was wonderful!July 09, 2024Bob H.
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I called for returns and after waiting I did leave a call back number and was never called. I went online and did the live chat to get the labels needed.July 08, 2024Mary L.
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All calls great to 3 different agents, but I still don't have light hung, ordered April, now July, still don't have correct part.July 07, 2024Theresa M.
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Your sales representative couldn't have been more friendly and helpful. Unfortunately one of the box item lanterns arrived with broken & missing parts - something over which she obviously had no control. However, it was all sorted in the end.July 07, 2024Jean G.
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Item has not been delivered as promised.July 07, 2024Bertha L.
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It was such a pleasure being able to speak to an actual living person! What an excellent touch!July 07, 2024Debra O.
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Nothing more to add! David is what any company would want when it comes to a customer-service representative. Well done!July 05, 2024Patti B.
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Every thing was good except for that one issue the items were around 70 $.July 04, 2024Jerry B.
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I am not clear on your delivery options. I signed up for text notifications; however initially week of 17th, then July 7 and last night fed ex said July 5, Lp sent 2 boxes. I will be getting 2 boxes; however, not trusting one received about tomorrow.July 04, 2024Rose P.
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Very helpful was able to replace a part for me!July 02, 2024Jeni W.
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Julie was exceptional! She was patient and very knowledgeable regarding what size the lighting fixture should be within the dimension of the room. I am very grateful for her assistance.June 29, 2024Ramona G.
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I have ordered several items from Lamps Plus and have been very pleased with service, pricing, products, and shipping. When I needed an agent to help, they have been great. Very happy with this company!June 29, 2024Wendy K.
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Marty was very helpful, and polite. She didn’t rush me, she showed me multiple options until I found what I wanted.June 27, 2024David M.
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Elizabeth was incredibly understanding and helpful. She sent me an email with exactly what I needed making my purchase experience very easy for someone who knows nothing about lighting. Thank you Elizabeth!June 27, 2024Andrea P.
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Julie was very responsive to my questions (chain length availability) and your web response to my question regarding canopy diameter, both responses were very helpful. Your employees take pride in their service, and are totally professional.June 24, 2024Eric F.
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Donna was very professional and certainly knew the merchandise and gave me the answers I needed.June 23, 2024Elizabeth O.
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The delivery is bad! Ordered lights 6/18 and the vendor has not even shipped yet. The bulbs are arriving from CA. 3-5 days from vendor is NY too long! I made request to get ship today Friday with no help! Donna did a great job when we purchase!June 21, 2024John R.
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Knowledgeable and friendly, just what I needed.June 21, 2024Kelly H.
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We learned about a sale as well. We were deciding between the Lamp Plus Chandelier and another one but the sale put us in a place where we could afford the chandelier. We loved it more so the decision was easy in the end.June 20, 2024Kelly P.
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She was helpful with a cheerful attitude with this old lady. She was knowledgeable and did not make any negative comments to my stupidity!June 19, 2024Margaret D.
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The desk lamp I purchased is excellent. I’m very pleased with the quality and appearance of this light. I have loved all the lamps I’ve purchased from lamps plus.June 18, 2024Lynn L.
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Kathy was absolutely top notch. I felt like I had concierge service. She helped me remember the lightbulbs, check that it had dimmers and dove deep into the delivery time since I had a time constraint. I could not have had a better sales person.June 16, 2024Sonny S.
Lamps Plus Reviews - See What Our Customers Are Saying
Lamps Plus Inc. values the feedback and comments we receive from our loyal customers. Our business has been around for over 40 years, in part because we pay close attention to our customer ratings, comments, complaints, and feedback in order to learn how to better serve our customers. We regularly update this page with the latest customer comments and testimonials about our company. We invite you to read these reviews, then let us know what you think yourself.
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