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Lamps Plus Customer Reviews

See what Lamps Plus customers have to say about our designs and services. This page is regularly updated with the latest customer reviews, ratings, and comments.

4.6 / 5 stars
9,105 Reviews
5 Stars
7,368
4 Stars
865
3 Stars
378
2 Stars
219
1 Stars
274
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Featured Reviews

QUALITY:

“Product quality is excellent. Shipping is timely. It is possible to order by phone, always my preference.”

Sandy S.

VALUE:

“It was an excellent experience. I loved the selection, the service and the products!”

Jane M.

PRICING:

“The company provides affordable, beautiful lamps in comparison to competitors.”

Mariea W.

SERVICE:

“…outstanding customer service. It’s why you’re always my go-to place for lighting needs.”

Barbara L.

Lamps Plus Online Reviews

  • I accidentally broke one of the glass shades and called customer service to get it replaced. Customer service was excellent but the price to replace the shade was not. The cost was $40 plus $5 shipping and tax additional. I paid $61 for each lamp.
    January 05, 2021
    Louine M.
  • I emailed the representative for a price adjustment and she never replied. We received our lamps today and they are poor quality for the price. We will returning the product.
    January 05, 2021
    Sandra R.
  • Great company. We love it.
    January 05, 2021
    Steve H.
  • Great person who answered the phone and assisted me.
    January 04, 2021
    Anne B.
  • Sales representative was helpful providing information about product and in placing order.
    January 04, 2021
    R. S.
  • Because of Donna, I have let all my family and friends know about my experience and ask them to buy their lighting from Lamps Plus.
    January 03, 2021
    Denise
  • It was terrific working with Shannon!
    January 03, 2021
    Mark R.
  • I highly recommend. Huge variety, friendly, competent service. Item very well packaged.
    January 03, 2021
    Verna K.
  • Shop at Lamp Plus. It is a great company.
    January 03, 2021
    Victoria J.
  • Will keep buying from you guys.
    January 02, 2021
    Beverly Y.
  • I already recommended Shannon to my interior decorator as she works with many clients making lighting choices.
    January 02, 2021
    Carin S.
  • Will definitely be ordering again and telling family and friends about Lamps Plus.
    January 01, 2021
    Diane
  • Can't say enough about the quality of the lamps and customer service representative Latoya!
    January 01, 2021
    Joe L.
  • I ordered 2 outdoor wall lights. On the 2nd light, you did not provide the wall plate or the accessories. I already called your office. Now waiting to hear back from your warehouse if the have one in stock. Very disappointing.
    January 01, 2021
    John B.
  • Your online ad says delivery in 5-8 weeks. After I made the purchase, you sent an email saying it will be 9 weeks until you ship. That seems like false advertising to me.
    January 01, 2021
    Katherine F.
  • I will pass on my positive experience I had with the quick response to replace a damaged shade and lamp.
    January 01, 2021
    Sandy K.
  • The lamp base arrived on time without a shade. The next day I received a shade that does not fit my lamp. I still have not received the correct shade.
    December 31, 2020
    Glenda S.
  • My lamps arrived promptly and in excellent condition.
    December 31, 2020
    Holly P.
  • Appreciate the follow up e-mails regarding potential purchases and the discounts offered.
    December 31, 2020
    Irving M.
  • Appreciate that no matter who you talk to, they are helpful and friendly.
    December 30, 2020
    Eileen W.
  • Very satisfied. The chandelier even arrived before arrival time.
    December 29, 2020
    Jennifer S.
  • Your specialist, Miriam, sorted out how we could replace our rather old swag chandelier.
    December 29, 2020
    Onis C.
  • Item showed it was in stock but got a message stating would not shop until mid December. How can it be in stock and not ship for 3 weeks.
    December 29, 2020
    Wayne D.
  • Great customer service, and the lighting that I have ordered is good quality.
    December 27, 2020
    Lejla
  • I was satisfied with my shopping experience, although it was caused because I had to reorder the same sofa to replace the one that was delivered last week with a spot on it and a dented frame with cloth off frame
    December 27, 2020
    Lisa W.
  • Would shop again, as the variety of items is excellent.
    December 26, 2020
    Donna
  • Multiple buyer and will be a customer again.
    December 24, 2020
    Christine H.
  • Susie B. was exceptionally knowledgeable and professional. We found it very easy to connect with her. We made multiple calls and changes before we finalized the order and she was so kind and patient throughout the process. Outstanding customer service!
    December 24, 2020
    Elizabeth A.
  • Everything about our encounter was outstanding. Jacob was extremely knowledgeable, generous and kind. This was a wonderful encounter. We are so glad to become "Lamps Plus" Customers.
    December 23, 2020
    Evelyn M.
  • Lamps were received with an on/off switch missing on one lamp. I called and have received the switch. Also both finials on the lamps are off center. I am calling for those to be replaced.
    December 23, 2020
    Raymond F.

1,891-1,920 of 9,105 Reviews

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Lamps Plus Reviews - See What Our Customers Are Saying

Lamps Plus Inc. values the feedback and comments we receive from our loyal customers. Our business has been around for over 40 years, in part because we pay close attention to our customer ratings, comments, complaints, and feedback in order to learn how to better serve our customers. We regularly update this page with the latest customer comments and testimonials about our company. We invite you to read these reviews, then let us know what you think yourself.

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