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Lamps Plus Customer Reviews

See what Lamps Plus customers have to say about our designs and services. This page is regularly updated with the latest customer reviews, ratings, and comments.

4.6 / 5 stars
9,105 Reviews
5 Stars
7,368
4 Stars
865
3 Stars
378
2 Stars
219
1 Stars
274
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Featured Reviews

QUALITY:

“Product quality is excellent. Shipping is timely. It is possible to order by phone, always my preference.”

Sandy S.

VALUE:

“It was an excellent experience. I loved the selection, the service and the products!”

Jane M.

PRICING:

“The company provides affordable, beautiful lamps in comparison to competitors.”

Mariea W.

SERVICE:

“…outstanding customer service. It’s why you’re always my go-to place for lighting needs.”

Barbara L.

Lamps Plus Online Reviews

  • Box was delivered with many dents in it and a piece was missing from one of the lamps.
    December 22, 2020
    Diane M.
  • Have purchased shades previously and will continue to shop with Lamps Plus - Great Selection and Quality! Great follow up! THANKS!
    December 22, 2020
    Janet A.
  • Previously while living in San Diego, Vernon always did an outstanding job of helping us. Now my first experience in Idaho on line has also been super. Thanks for having polite employees who know the product that you are selling!
    December 22, 2020
    Mendi W.
  • Your lamps a beautiful and great selection.
    December 22, 2020
    Shelley B.
  • I ordered 4 individuals lights then saw the bundle was a $200 savings, we called in to cancel the first order to then reorder. The lady was very nice for the second order. We are still awaiting the refund of the cancelled order.
    December 21, 2020
    Christina
  • Awesome customer experience because of Joel.
    December 21, 2020
    Cindy
  • Very helpful service representative when I called in.
    December 21, 2020
    Elyssa K.
  • Our first purchase was excellent and that prompted us to purchase again.
    December 21, 2020
    Maureen S.
  • I have been a long time customer, having lived in Northridge, then Sylmar before moving to Palmdale, and my lamp post and garage lights were purchased from Lamps Plus many years ago.
    December 21, 2020
    Patricia W.
  • Nuria was absolutely wonderful to work with. She assisted me and made my purchase smooth and easy.
    December 21, 2020
    Roxanna Z.
  • Our shade arrived in short time and we are very satisfied.
    December 20, 2020
    Ben B.
  • Martha provided the best customer service I can recall receiving in years. She should be the example for your call center.
    December 20, 2020
    Brian
  • This was absolutely the best customer service I’ve ever had. Absolutely stellar.
    December 20, 2020
    Chris
  • Have had great service. Will keep shopping here.
    December 20, 2020
    Irma R.
  • Second time I’ve ordered from Lamps Plus - so far very satisfied.
    December 19, 2020
    Chris
  • It was a fantastic experience.
    December 19, 2020
    Martin V.
  • Everyone I've dealt with has been pleasant and helpful.
    December 19, 2020
    Stephanie A.
  • Box was received in shreds. Lamp was shipped with one of the lock rings crooked so globe could not be installed. Received lock ring weeks later - can't install over crooked ring. I will now need to buy a new lamp to make the return.
    December 18, 2020
    Alicia C.
  • One of our lamps was defective but your company made it right.
    December 18, 2020
    Betty M.
  • My ceiling fan arrived with a broken globe. The lighting specialist located the model and had the part ordered for me within minutes. Great service!
    December 18, 2020
    Cindy
  • Because of our experience with Donna, we’ll definitely think of Lamps Plus in the future.
    December 18, 2020
    Jerry U.
  • First shipment was missing a lampshade; second shipment contained the missing lampshade but was missing the metal bracket. Still waiting for the metal bracket but received notice it was shipped.
    December 18, 2020
    Susan A.
  • 2 lamps came without harps and finials. Horrible packaging with styrofoam falling apart and making a mess. Was told that harps and finials were to arrive 12/15. It's 12/17 and the order is still being processed???? Total incompetence.
    December 17, 2020
    Gil R.
  • Viviana was very helpful and cheerful with good knowledge.
    December 17, 2020
    Patricia C.
  • Purchased outside lighting and they are beautiful! Can’t wait to receive the new ceiling fan!
    December 17, 2020
    Sheehan
  • The entire process was easy, shipping was quick and the lamps were well protected in their packaging.
    December 16, 2020
    David R.
  • I've spoken with another lady who was very pleasant. She let me know the actual shipping date. The customer service was very friendly. I would definitely order with Lamps Plus again. I love the way you not only match pricing, but you BEAT pricing.
    December 16, 2020
    Doris A.
  • I have no difficulty understanding your products. You do a very good job of describing your items and the way they perform or function.
    December 16, 2020
    Julia K.
  • The Lamps Plus rep was very helpful and knowledgeable.
    December 16, 2020
    Tony F.
  • Staff was very knowledgeable about the inventory and helpful in trying to help me find additional merchanise.
    December 15, 2020
    Virginia A.

1,921-1,950 of 9,105 Reviews

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Lamps Plus Reviews - See What Our Customers Are Saying

Lamps Plus Inc. values the feedback and comments we receive from our loyal customers. Our business has been around for over 40 years, in part because we pay close attention to our customer ratings, comments, complaints, and feedback in order to learn how to better serve our customers. We regularly update this page with the latest customer comments and testimonials about our company. We invite you to read these reviews, then let us know what you think yourself.

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