Lamps Plus Named a 2014 Top 10 Housewares and Home Furnishings Online Retailer
LOS ANGELES — May 21, 2014
Online Lighting Retailer Also Receives Top 500 Honors among All E-Retailers; Cites Increased Focus in Integrated Customer Experience and Service as Key Drivers of Success
Leading online lighting retailer LampsPlus.com announces that it has been named a “Top 10 Housewares and Home Furnishings E-Retailer” in the annual Top 500 Guide by Internet Retailer Magazine. Ranked ninth among housewares retailers and 189th overall among e-retailers for 2014, Lamps Plus continues to solidify its standing as one of the nation’s leading home furnishings and lighting retailers. The company has been in the top 200 every year the list has been published.
This definitive ranking and analysis names the largest 500 e-retailers in the United States and Canada, based on annual 2013 Internet sales, as researched by the Internet Retailer staff. In an overview of the 2014 guide, the publication claims that “web merchants ranked in the Internet Retailer Top 500 Guide increased online sales by $31.91 billion in 2013 over 2012.” Internet Retailer attributes much of that growth to brick-and-mortar retailers leveraging the power of omni-channel marketing across their store locations and websites.
Angela Hsu, Vice President of Internet Business and Marketing at Lamps Plus, corroborates the omni-channel claim as it relates to the company’s success. “By increasingly focusing on an integrated web, mobile and store experience, we’re meeting customers whenever and wherever they are—at home, in store and on-the-go. We expect to see continued growth in the coming year, spurred on in particular by innovations and consumer interest in LED home lighting and the Color+Plus custom lighting segments of our business.”
As e-retailers nationwide continue to look for new ways to reach customers – from more intuitive product recommendations to laser focused marketing – Lamps Plus still sees customer service as the primary driver of its growth. “With all of the developments we implement daily, we are, above all, a customer service company,” explains Dennis Swanson, CEO and Owner of Lamps Plus. “From a rich user experience online to the American Lighting Association accredited staff available at every store location and by phone, we’re here to help customers navigate the world of home lighting and decorating with ease.”