I ordered this chandelier in February with an anticipated March arrival date. Three months later, it finally arrived. When my electrician tried to install it, he discovered that it was completely unassembled with no instructions -- only instructions on how to hang the crystals once it has been assembled. I called Lamps Plus, and they offered me NO solutions whatsoever, saying that it was "easy" to put together. I can attest that it is NOT easy to put together a $3,200 chandelier without instructions that's in about 50 pieces with screws, plates, etc., all over the place. I would think that Lamps Plus would take the time to call the manufacturer and get this solved right away. Lamps Plus declined to do anything of the sort. I'm very disappointed with the entire experience.