Lamps Plus Customer Reviews
See what Lamps Plus customers have to say about our designs and services. This page is regularly updated with the latest customer reviews, ratings, and comments.
4.6 / 5 stars
9,105 Reviews
5 Stars
7,368
4 Stars
865
3 Stars
378
2 Stars
219
1 Stars
274
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Featured Reviews
QUALITY:
“Product quality is excellent. Shipping is timely. It is possible to order by phone, always my preference.”
Sandy S.VALUE:
“It was an excellent experience. I loved the selection, the service and the products!”
Jane M.PRICING:
“The company provides affordable, beautiful lamps in comparison to competitors.”
Mariea W.SERVICE:
“…outstanding customer service. It’s why you’re always my go-to place for lighting needs.”
Barbara L.Lamps Plus Online Reviews
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Check out these Reviews4.7 / 515,322 Reviews -
Check out these Reviews4.7 / 5988 Reviews
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I cannot speak highly enough about your Rep JULIE. As I explained to her I am concerned about lighting - being bright enough, - as I am a Sr citizen, and, not seeing as well as I'd like. I'm hoping the shades are not too Beige, but whiter. Julie was aSeptember 17, 2019M. Howard
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Great web site.September 17, 2019J. Littnan
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Lamps Plus provides a good product and stands behind their warranty.September 16, 2019B. Thokie
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I have not heard from lamps plus since I made my initial contact in order to place my order. Someone was very helpful in taking my order yet I have not received a confirmation the order. I do not even have the product. I would like the product .September 15, 2019Ruben
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I have done so many times ,To as many people as possibleSeptember 14, 2019F. Lotsch
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Great experienceSeptember 14, 2019Kev L.
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We received the pendant light that we purchased from Lamps Plus, but in the process of returning the item due to what looks like a manufacturer defect with the finish. There is cracks and the coating is peeling off on at least one of the fixtures componaSeptember 14, 2019R. Mills
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The best customer service I have been proud of in a long time. keep it up you are letting the World know what it needs now. Thank you very muchSeptember 12, 2019Drag
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Very pleased with phone call with agent. Polite, prompt, and received item very quickly!September 12, 2019Teek
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Looking forward to purchasing additional productsSeptember 11, 2019Janice C.
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Lamps Plus was great to deal with. My lamp shade was broke and no hesitation in replacing the glass shade. Order was placed but I still haven’t heard from the supplier in NC as to if it’s shopped yet.September 10, 2019Weedy
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I ordered 2 products one of the products will be delivered This week. The other product has not even shipped. Why is it taking so long? I was not informed when I ordered that it would take so long. If I could please get some feedback on why the mirror isSeptember 09, 2019Lori Y.
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Excellent quality.September 09, 2019MJWB
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Appreciated the prompt service.September 06, 2019Berm
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I've already told a bunch of people.September 04, 2019M. Barnard
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Good price n great seviceSeptember 03, 2019Cecille F.
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Bought three lamps. Glass on one of lamps was chipped. Called live chat representative was very professional and helpful. Waiting on replacement but overall was happy with experience.September 02, 2019Tyler
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I’ll continue to shopSeptember 02, 2019M.J. Vargas
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I am convinced you have (literally) an exceptional customer service culture and logistics system. The top tier of our 3 - tier composite granite (heavy) fountain was damaged. I called, explained. I was skeptical a replacement for the made-in-China topSeptember 02, 2019Jerry M.
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Wish you had free shipping on open box purchases. It seems like you’re getting a great deal but then realize it’s not as good bc of shipping costs.September 01, 2019Laurie M.
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Free shipping is goodSeptember 01, 2019Taspatti
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I tried to explain my wish in several emails and via the questions part on the website. I had to call to get the right answer and that's pretty expensive when you live abroad. Too bad you gues dont accept non US credit cards that did not help the shoppingAugust 31, 2019Bosch
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Missing parts for the lamps and now I have to wait again. Will not order in the future!!August 29, 2019L. Lambert
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everything is okAugust 29, 2019Lamar P.
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Better problem solving protocol where 1 person has to start and finish till problems r resolved and not pls call back again and againAugust 29, 2019Jan J.
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The best by far. Would recommend to all my friends!August 28, 2019MMJKT
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I am waiting to find out if they found a new finial for one of the lamps ordered was broken. I requested a replacement for the broken one. If one is not available Would they give me a credit for the price of one. I would like to keep the lamp.August 27, 2019Maureen C.
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Lots to chooseAugust 26, 2019D. Barmann
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Good experience, good value, had just what I wanted.August 25, 2019Chris L.
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MARIAM WAS WONDERFUL TO WORK WITH !!!!!!! SHE WAS VERY POLITE & KNOWLEDGEABLE .... IT WAS A PLEASURE CHATTING WITH YOU MARIAM ... HOPE TO TALK AGAIN SOON , POSSIBLY LOOKING FOR OUTDOOR WALL LIGHTING IN THE NEAR FUTURE …August 25, 2019Craig
Lamps Plus Reviews - See What Our Customers Are Saying
Lamps Plus Inc. values the feedback and comments we receive from our loyal customers. Our business has been around for over 40 years, in part because we pay close attention to our customer ratings, comments, complaints, and feedback in order to learn how to better serve our customers. We regularly update this page with the latest customer comments and testimonials about our company. We invite you to read these reviews, then let us know what you think yourself.
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