Lamps Plus Customer Reviews

See what Lamps Plus customers have to say about our designs and services. This page is regularly updated with the latest customer reviews, ratings, and comments.

4.6 / 5 stars
9,105 Reviews
5 Stars
7,368
4 Stars
865
3 Stars
378
2 Stars
219
1 Stars
274
Rate Your experience with Lamps Plus
Write a Review

Featured Reviews

QUALITY:

“Product quality is excellent. Shipping is timely. It is possible to order by phone, always my preference.”

Sandy S.

VALUE:

“It was an excellent experience. I loved the selection, the service and the products!”

Jane M.

PRICING:

“The company provides affordable, beautiful lamps in comparison to competitors.”

Mariea W.

SERVICE:

“…outstanding customer service. It’s why you’re always my go-to place for lighting needs.”

Barbara L.

Lamps Plus Online Reviews

  • I love how my merchandise comes so quickly and so well packaged, with no missing parts. I have placed several orders, and don't plan to quit now!
    August 01, 2019
    Debbie S.
  • It was a good experience except for $44 shipping charge. Thanks.
    July 31, 2019
    Laura C.
  • Purchasing the new lamp to replace the original order was very pleasant. I was so disappointed when my original order arrived damaged. I am returning it to the Fair Oaks store tomorrow. I am having my new lamp shipped to the Fair Oaks store so I can ma
    July 30, 2019
    Mavis C.
  • All went very well. Two bulbs were included and one was broken. I am trying to contact customer service on how to return and get a refund.
    July 30, 2019
    T. West
  • We ordered a fountain and one of the bowls was broken. we contacted you right away (7/25) and you acknowledged the complaint and was told we would hear from you to return it and supposedly a new one was one the way. Haven't heard anything yet.
    July 29, 2019
    J. Beutt
  • Shades were not finished nicely (material overlapped seam). I spoke to customer service and they are sending out 2 new shades, but it is disappointing that the shades were not right to begin with.
    July 29, 2019
    Dean
  • Lamps Plus you're the best😊😊👍👍🥳🥳
    July 27, 2019
    Inday
  • She was so helpful and made my issue go away
    July 27, 2019
    Tool
  • Kristi was excellent. Any concerns or questions I had, Kristi researched the answers and was so helpful.
    July 25, 2019
    Barbara S.
  • I love the variety!
    July 25, 2019
    Ketzal
  • My pendent lights arrived today, and one of the frosted globes was cracked. I called and spoke with Ikela and she ordered me a replacement and it is on its way. Again, thank you for the great customer service.
    July 24, 2019
    Pamela M.
  • Answer calls and get clients to sales people immediately. We don’t want to be placed on hold, you risk losing sales!
    July 23, 2019
    D. Lagiul
  • The base plate for my lamp had two screws, which are used to attach the faceplate, bent and the threads stripped. I did contact a Lamps Plus representative, who said the baseplate would be sent right out, but I still have not been notified that it has shi
    July 23, 2019
    Jones
  • Product 96100 Slope adapter did not arrive when promised 7/23, now due from FedEx 7/24; we paid $20 to expedite; ordered Sat 7/20. Had to reschedule installation. Please issue credit for $20 on AMEX card used; called Cust Svs 2X 7/23 with no return call.
    July 23, 2019
    G. Buse
  • I will say 2 words, quick and easy..
    July 21, 2019
    Edgardo R.
  • Stephanie is exceptional!!!!!
    July 20, 2019
    Lynn M.
  • I'm a return customer.
    July 19, 2019
    Steedy
  • I have 4 or 5 fountains from lamps plus and live them all even now more than ever because I know I can call and get help to fix or replace if needed . Thank you
    July 19, 2019
    Nancy
  • Just great experience!
    July 19, 2019
    Staci
  • Vivian was very helpful however when we received our order which was to include t10 60 watt lightbulbs based on description of the Kama sutra outdoor wall light by Minka Lavery they were not included. However when I called Tristan was very helpful and sen
    July 17, 2019
    Ferg
  • She made this shopping experience a success. I thought I had missed out on getting the chandelier I had wanted due to the item was marked out of stock online.
    July 16, 2019
    L. Marks
  • I asked an important question for which she had no answer: why the same product, in 2 different colors, were priced differently.
    July 15, 2019
    Hurley
  • Have worked with Donna 2-3 times and just left a msg to help with yet another order. Donna is efficient, helpful and very friendly. All of the above totally describes Donna so she's a keeper!
    July 15, 2019
    Kepana
  • The order process and shipping went very well. When I unpacked it to assemble the fixture and install it two of of the black nuts that secure the supports to the base where missing. Also the quality of the black finish was poor.
    July 14, 2019
    Chief
  • You're the best!
    July 13, 2019
    Lawrence
  • Great
    July 12, 2019
    C. Leak
  • I look forward to updating all of the other rooms in the house, and can’t wait to pick our lights out at LP!!
    July 11, 2019
    Bacal H.
  • I called and had a conversation concerning the base color of the lamps I was considering purchasing. I specifically said I wanted gold. The lamp that arrived was silver. Why did I call?
    July 11, 2019
    Deborah C.
  • But the product is inferior. The shade is damaged. The electric parts do not fit into each other and they slant to the front of the lamp. The harp does not screw on tightly. It’s costs me $250.and to use it it will have to go to a shop for lamps repair.
    July 06, 2019
    C. Cofaloe
  • Courtney made my return and new purchase so easy! Knowledgeable, professional, kind, and courteous. Everything I want when making purchases on behalf of my clients!
    July 04, 2019
    West Spruce

8,221-8,250 of 9,105 Reviews

Prev Next

Lamps Plus Reviews - See What Our Customers Are Saying

Lamps Plus Inc. values the feedback and comments we receive from our loyal customers. Our business has been around for over 40 years, in part because we pay close attention to our customer ratings, comments, complaints, and feedback in order to learn how to better serve our customers. We regularly update this page with the latest customer comments and testimonials about our company. We invite you to read these reviews, then let us know what you think yourself.

1000's of
Exclusive Designs

Trend-setting looks from
our in-house designers.

Fast and Free
Shipping Over $49*

Discover same day shipping
on 1000s of designs.

Expert
Customer Service

Fast and friendly help by
phone, chat or email.

Amazing Values,
All the Time

Backed by our
Price Matching Policy.