Lamps Plus Customer Reviews

See what Lamps Plus customers have to say about our designs and services. This page is regularly updated with the latest customer reviews, ratings, and comments.

4.6 / 5 stars
9,105 Reviews
5 Stars
7,368
4 Stars
865
3 Stars
378
2 Stars
219
1 Stars
274
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Featured Reviews

QUALITY:

“Product quality is excellent. Shipping is timely. It is possible to order by phone, always my preference.”

Sandy S.

VALUE:

“It was an excellent experience. I loved the selection, the service and the products!”

Jane M.

PRICING:

“The company provides affordable, beautiful lamps in comparison to competitors.”

Mariea W.

SERVICE:

“…outstanding customer service. It’s why you’re always my go-to place for lighting needs.”

Barbara L.

Lamps Plus Online Reviews

  • We were very pleased with Shannon! From the very beginning, she answered all my questions about my order, was very pleasant, courteous, and I couldn't ask for a better experience. This was our third order from Lamps Plus and we give the company 5 sta
    May 13, 2019
    Tony V.
  • Great Sales Service and Knowledge
    May 12, 2019
    Rich G.
  • I’ll order from your company again! And recommend others to call!
    May 12, 2019
    Al
  • Very helpful.
    May 11, 2019
    S. Gaither
  • Lamps Plus had a great selection of lamps and shades.
    May 08, 2019
    Linda
  • Very skeptical after the last 2 orders coming in damaged. Still waiting for any kind of feedback from lamps plus on the damaged fan that had to be repaired before it got installed
    May 07, 2019
    Machine
  • keep up the good work
    May 07, 2019
    Zelal U.
  • My sales consultant was exceptional and made me want to share my story with other late
    May 05, 2019
    Steph
  • Received order in a timely fashion but was not the correct item. Item was 1/4” smaller in diameter and opaque instead of translucent. Spoke to condescending customer service who asked me if I “turned my lamp on to see if glass was translucent”. How very r
    May 05, 2019
    Robert F.
  • I was disappointed that my item came damaged. Ordering the replacement was fairly easy which was good. I wished the shipping time would have been shorter as it is another week from order before I’d have the replacement.
    May 04, 2019
    Airplay
  • You sent us the wrong light bulbs for the 20 inch Trescott outdoor lamp
    May 04, 2019
    Gerry G.
  • Mariel was very knowledgeable and helpful in everything she did for me
    May 04, 2019
    Diane
  • One of the path lights that I ordered has what I believe a "warped" globe. I was told that the replacement is on order, but so far I haven't received a date that I should expect the replacement will be shipped. I really would like to have this as soon as
    May 03, 2019
    B. Karras
  • Excellent
    May 02, 2019
    Zachary G.
  • the web site is well done
    May 02, 2019
    Chris D.
  • Quality products and quick turnaround. Items arrived well packaged and Undamaged.
    April 29, 2019
    C. Kinduell
  • The consultant was amazing
    April 29, 2019
    Geo
  • Fantastic customer service from Shannon. Much appreciated!
    April 29, 2019
    Sara
  • She is great. She provided a very good service for me. Paid attentions to the details. Helped me to print out the return label due to the defeated item that I received and also helped me to order the same item with an initial discount price which I g
    April 29, 2019
    Theresa H.
  • They reshipped. But After all this time (we have paid already) the light and fountain can’t be used. No transformer!!! Not happy!
    April 27, 2019
    Pate F.
  • Excellent!!!
    April 26, 2019
    Suzanne
  • We ordered a 88105 - Possini Euro Concentric Shades 28" Wide Pendant Light. When it arrived the inner glass liner was shattered. We are leaving Florida and heading North shortly for the summer. I tried to explain to Lamp Plus in an online chat. Seemed li
    April 25, 2019
    Jim M.
  • I already talked to my working colleagues about lamps plus and advised them to use lamb plus for the great service and products they have.
    April 25, 2019
    J. Perez
  • one of the two shades came crushed on two sides. Last Saturday I was informed another was being sent to me. Today I called, since the product has not moved from its "pending" status to shipped. Seems it should not take over 3 business days to ship a shade
    April 23, 2019
    J. Tisarcik
  • The damaged package was reported immediately and the customer service rep arranged to have the warehouse ship a repair part, i.e. another untracked lens - hopefully. I don't have it yet.
    April 23, 2019
    Skip B.
  • Fan arrived damaged, parts were put on backwards in the factory. I called, recieved replacement blades promptly, however the factory assembly was not addressed. Bottom line, my electrician installed the 600.00 ceiling fan. It was not working. He h
    April 22, 2019
    Luckys
  • Andy was very helpful😊
    April 22, 2019
    Joyce C.
  • 3 out of 3 lights had imperfections in the glass. Multiple little bubbles in each pendant. Also, I did realize that the wire going up to the ceiling did not have a metal casing included. I will be calling to see if it should be included with the light p
    April 22, 2019
    N. Bullard
  • seemingly very personable as well as knowledgeable with respect to the product...
    April 22, 2019
    Richard W.
  • Everything went very smoothly and efficiently a pleasure
    April 21, 2019
    Adele D.

8,311-8,340 of 9,105 Reviews

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Lamps Plus Reviews - See What Our Customers Are Saying

Lamps Plus Inc. values the feedback and comments we receive from our loyal customers. Our business has been around for over 40 years, in part because we pay close attention to our customer ratings, comments, complaints, and feedback in order to learn how to better serve our customers. We regularly update this page with the latest customer comments and testimonials about our company. We invite you to read these reviews, then let us know what you think yourself.

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