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Lamps Plus Customer Reviews

See what Lamps Plus customers have to say about our designs and services. This page is regularly updated with the latest customer reviews, ratings, and comments.

4.6 / 5 stars
9,105 Reviews
5 Stars
7,368
4 Stars
865
3 Stars
378
2 Stars
219
1 Stars
274
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Featured Reviews

QUALITY:

“Product quality is excellent. Shipping is timely. It is possible to order by phone, always my preference.”

Sandy S.

VALUE:

“It was an excellent experience. I loved the selection, the service and the products!”

Jane M.

PRICING:

“The company provides affordable, beautiful lamps in comparison to competitors.”

Mariea W.

SERVICE:

“…outstanding customer service. It’s why you’re always my go-to place for lighting needs.”

Barbara L.

Lamps Plus Online Reviews

  • Since lamp was priced incorrect, really should have honored that price listed on the website. I was in retail for 35 years. I would have honored the price to keep a customer satisfied. Not the customer's fault the price listed incorrect.
    September 24, 2018
    jbak
  • Not much more to say, this is my first experience buying from your company, and it was most enjoyable, thanks.
    September 24, 2018
    Laka
  • It’s an organized company! And plus the return policy on items are fair. Customer service at its best. Once again thank you Donna and Lamp plus for outstanding service!
    September 24, 2018
    CC
  • Great experience
    September 22, 2018
    Theresa
  • This is my second purchase from Rob. He is completely professional, knows the products and provide excellent customer service. It was a wonderful experience working with him again.
    September 22, 2018
    Annie
  • Shannon is an absolute joy to work with! She listened to me and quickly found What I wanted. I was interested in a different lampshade than the one which came with my new lamp and although Shannon didn't have one - she directed me to a website which d
    September 21, 2018
    Robin L.
  • Excellent customer service. Not only did she address my immediate needs but understood my long term goals and how we will need to work in order to meet timelines.
    September 21, 2018
    David B.
  • I'll shop there again for sure
    September 20, 2018
    Peg S.
  • Received my replacement lamp within three days. Since this model was discontinued Aurora found an outlet that had one in stock. Again, thanks Aurora
    September 20, 2018
    Jleme
  • I received a broken pendant and had to pay more for a new one!
    September 20, 2018
    Kerri M.
  • A part to the lamp is missing. I called & they are sending it to me. I have no problem as to how my complaints was handled & the fact it was a hassle free conversation. I haven’t received the missing part but assume it will arrive within a couple days.
    September 18, 2018
    Lynne A.
  • Lamp arrived with broken glass shade but customer service was very nice and checked to have new one sent. Dealer in South Carolina but she assured me there would be email follow up eventually.
    September 18, 2018
    Emme T.
  • first of all, I love the hurricane lamp I purchased; that said, the chimney glass part of it that the bulb fits was broken. now, the customer service rep was so helpful, nice and just wonderful.
    September 18, 2018
    Dave
  • Love your inventory and prices. This was my second purchase and will be making many more!
    September 18, 2018
    C. Saari
  • Efficient
    September 17, 2018
    D. Buck
  • Very, very, helpful
    September 16, 2018
    G. Shummel
  • I was very pleased with my overall shopping experience with Lamps Plus. After receiving my purchase I discovered that the lamps coloring and or finish did not match one was more brass and one was shiny gold. I immediately call Stephanie S at customer serv
    September 15, 2018
    Valerie B.
  • My lamp got here in record time! Great service! Just wish I could have saved myself that $50! That's a bad rap.
    September 15, 2018
    Kitten
  • The sales lady was very nice and knowledgeable of the products
    September 14, 2018
    Helen S.
  • Great store
    September 14, 2018
    Carla D.
  • Ordered on 9/10 and not expected to receive package until 9/19. 9 days to receive 2 light bulbs?!?!
    September 13, 2018
    Jim D.
  • Angela was fantastic, so willing to help and friendly.
    September 13, 2018
    Hendrina
  • She knew exactly what i wanted. Im glad she was able to help me
    September 11, 2018
    Suny J.
  • I thought it was incredible customer service that Seth gave me his company phone number and extension and asked that I call him on Tuesday if I did not receive shipping notification for the lampshades that were being printed. He really seem to care about
    September 11, 2018
    Bill B.
  • I bought 3 shades, one fit well. The other two which I thought were harp shades don't fit and thought I like the style and quality of these two very much we cannot use them. Unfortunately the cost to ship them back is exorbitant, $65 is a lot of money fo
    September 10, 2018
    Jenni
  • A great place to do business
    September 10, 2018
    Edward D.
  • Very efficient and helpful.
    September 08, 2018
    Tamsi
  • When I called up lamps plus . I was directed to Steve he was amazing.... So helpful and sweet and kind to me .... He help me order my produce and find my lamps at several stores... And I had them in a few days... Thank you Steve for all your help ....
    September 07, 2018
    Gina M.
  • very helpful
    September 05, 2018
    Plum
  • ordered lamps but one was missing a part. So their mistake then added two more pier mounts but waited a week to get them and yes of course charged for the shipping. So, it's ok for me to wait for them when the parts are missing and no real urgency to ma
    September 05, 2018
    Raz

8,641-8,670 of 9,105 Reviews

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Lamps Plus Reviews - See What Our Customers Are Saying

Lamps Plus Inc. values the feedback and comments we receive from our loyal customers. Our business has been around for over 40 years, in part because we pay close attention to our customer ratings, comments, complaints, and feedback in order to learn how to better serve our customers. We regularly update this page with the latest customer comments and testimonials about our company. We invite you to read these reviews, then let us know what you think yourself.

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