Lamps Plus Customer Reviews

See what Lamps Plus customers have to say about our designs and services. This page is regularly updated with the latest customer reviews, ratings, and comments.

4.6 / 5 stars
9,105 Reviews
5 Stars
7,368
4 Stars
865
3 Stars
378
2 Stars
219
1 Stars
274
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Featured Reviews

QUALITY:

“Product quality is excellent. Shipping is timely. It is possible to order by phone, always my preference.”

Sandy S.

VALUE:

“It was an excellent experience. I loved the selection, the service and the products!”

Jane M.

PRICING:

“The company provides affordable, beautiful lamps in comparison to competitors.”

Mariea W.

SERVICE:

“…outstanding customer service. It’s why you’re always my go-to place for lighting needs.”

Barbara L.

Lamps Plus Online Reviews

  • We experienced a very nice interaction with the staff.
    October 01, 2020
    Monique
  • PAMELA WAS EXCELLENT!!
    October 01, 2020
    Nancy A.
  • I am 77 y/0 and slightly hard of hearing.The young lady that took my order spoke clearly and slowly, not like an auctioneer like so many do.
    October 01, 2020
    Neal W.
  • Would have never ordered had I known I would have to wait until Nov. 10th for the 3rd light I ordered. That was the whole point of me ordering over the phone so I could make sure they were in stock. I even canceled my order with another light Company
    October 01, 2020
    Paula L.
  • I ordered two bathroom vanity lights. One was intact the other 2 out of the three glass globes were broken. I called requesting two new ones. Two came yesterday one was correct the other incorrect. Still await one more globe.
    October 01, 2020
    Pauline D.
  • He helped me make a decision about my lighting issue
    October 01, 2020
    Peggy H.
  • Very knowledgeable and helpful
    October 01, 2020
    Penny
  • The staff are nice especially the manager. I had to pick up my order and I got to the store late the manager opened the door for me after they have closed and loaded my order in my car. I would definitely recommend this Store. Thank you.
    October 01, 2020
    Riza
  • I purchased multiple items at the store and noticed everything was not on the cart. When I asked the employee who brought out the items in the cart, he stated there might be two in a box. He should have double checked before making the statement.
    October 01, 2020
    Robert T.
  • I was satisfied.
    October 01, 2020
    Steve
  • Customer service was great. Hold time to get a live person - terrible.
    October 01, 2020
    Susan W.
  • Salvatore was excellent.
    October 01, 2020
    Susan W.
  • They kept sending out new shades and were very nice.
    October 01, 2020
    Tami F.
  • She was efficient,helpful, didn't hover over us while we shopped
    October 01, 2020
    Terry K.
  • I have loved the products that I have seen at the store.
    October 01, 2020
    Theresa
  • The store manager, Rob was more than accommodating in granting me additional discounts on a floor sample sale item. Together with free delivery, I was pleasantly surprised. Looking forward to enjoying the piece I selected!
    October 01, 2020
    Trish
  • Lots of options and nice products.
    September 30, 2020
    Al
  • I was thrilled to work with Susie B. She was awesome. In fact, so awesome, helpful, friendly and patient that I spent nearly $1,000 in purchases. I will make my next purchase from Lamps Plus because of her great customer service skills.
    September 30, 2020
    Aurelia H.
  • I had to track the store clerk down. No one ever greeted us.
    September 30, 2020
    Brenda M.
  • Greeted at the door. Very friendly, helpful. What he didn't know he look-up quickly!
    September 30, 2020
    Carol S.
  • The specialist quickly solved the problem and shipped a new globe.
    September 30, 2020
    Carolyn P.
  • Sean was great - super helpful, provided options, and was upfront regarding product availability.
    September 30, 2020
    Carrie L.
  • Everyone we dealt with at the store knows what they are doing and are helpful as possible. Havn't had this much satisfaction spending a bunch of money in quite awhile. Great people at that store.
    September 30, 2020
    Connie L.
  • I was disappointed to find out the item I wanted was out of stock. My lighting specialist ordered the item for me & I was impressed how quickly the item arrived at my door.
    September 30, 2020
    Dao W.
  • Clark provided knowledgeable and efficient service and store had everything I needed in stock. I was able to purchase six outside lights, associated mounting hardware and extra bulbs and was in and out of store in about 15 minutes. Thanks!
    September 30, 2020
    Daryl
  • Freda did a great job in helping me.
    September 30, 2020
    David L.
  • Pamela was awesome. She is a truly amazing.
    September 30, 2020
    David W.
  • we use lamps r us only for our lighting/fans products. Thank you for being in business
    September 30, 2020
    Davis
  • Alyssa was extremely helpful and she is still helping me!
    September 30, 2020
    Diana T.
  • Pleasant
    September 30, 2020
    Donna W.

3,601-3,630 of 9,105 Reviews

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Lamps Plus Reviews - See What Our Customers Are Saying

Lamps Plus Inc. values the feedback and comments we receive from our loyal customers. Our business has been around for over 40 years, in part because we pay close attention to our customer ratings, comments, complaints, and feedback in order to learn how to better serve our customers. We regularly update this page with the latest customer comments and testimonials about our company. We invite you to read these reviews, then let us know what you think yourself.

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