Lamps Plus Customer Reviews

See what Lamps Plus customers have to say about our designs and services. This page is regularly updated with the latest customer reviews, ratings, and comments.

4.6 / 5 stars
9,105 Reviews
5 Stars
7,368
4 Stars
865
3 Stars
378
2 Stars
219
1 Stars
274
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Featured Reviews

QUALITY:

“Product quality is excellent. Shipping is timely. It is possible to order by phone, always my preference.”

Sandy S.

VALUE:

“It was an excellent experience. I loved the selection, the service and the products!”

Jane M.

PRICING:

“The company provides affordable, beautiful lamps in comparison to competitors.”

Mariea W.

SERVICE:

“…outstanding customer service. It’s why you’re always my go-to place for lighting needs.”

Barbara L.

Lamps Plus Online Reviews

  • Yav was excellent. Erin first helped us then she disappeared and no one knew where she was. Thankfully Yav stepped in to help.
    September 26, 2020
    Carona
  • Asked if there was anything else he could help with after initial purchase. Offered to have total products sent to my address. The store only had 2 lights, 3 were needed.
    September 26, 2020
    Cheryl R.
  • I didn’t like that I got signed up for your rewards program when I thought I was signing up for a warranty
    September 26, 2020
    David B.
  • Quick shipping (free, of course) makes them competitive with amazon.
    September 26, 2020
    Denise V.
  • Very please with the help
    September 26, 2020
    Edna Q.
  • Great response and solved my problem completely. Very quick service.
    September 26, 2020
    Elizabeth M.
  • Love what we bought. All is in place right now.
    September 26, 2020
    Gail E.
  • I purchased a mirror....nothing else....representative very helpful.
    September 26, 2020
    Genevieve L.
  • I placed my order and then called to cancel it. It had not shipped yet. The lady I spoke to said she would put in for a cancellation. She said it would take 24-48 hours to cancel. Of course on the 48 hour timeline I received an email that it had ship
    September 26, 2020
    Grace B.
  • Jacqueline was very knowledgeable and friendly. She checked the stock before ordering everything and gave good recommendations for ideal bulbs.
    September 26, 2020
    Grant L.
  • She was very cortious and professional.
    September 26, 2020
    Helen K.
  • Very personable and helpful
    September 26, 2020
    James F.
  • Asked informative questions about my lighting needs.
    September 26, 2020
    Janis W.
  • Product information on internet is comprehensive to support purchase
    September 26, 2020
    Jerry M.
  • Maria was very helpful. She answered all of my questions!
    September 26, 2020
    Karen D.
  • Wait for service was too long
    September 26, 2020
    Kitty T.
  • Very helpful by sending me a scematic for the lights in question and answered the questions I had
    September 26, 2020
    Larry L.
  • The lamps are beautiful, shipping was quick and efficient.
    September 26, 2020
    Laura B.
  • The sales associate did not know accurate specifics about the motion detector element of this product.
    September 26, 2020
    Lauretta H.
  • I almost didn't go in because the last order I had with you was delayed; first a few days, then weeks, then 6 months--I cancelled the order
    September 26, 2020
    Linda P.
  • Because Manager Robert was very informed about the proper led switch for my new chandelier. Turns out not all LED switches are created equal. I appreciate the lost art of customer service but I found it at Lamps Plus, Torrance. Thank You!
    September 26, 2020
    Liz C.
  • It was a very pleasurable experience. Once the sales associate greeted me and showed me around, I was left to browse which I like. I did find what I was looking for so I am very happy.
    September 26, 2020
    Lynne G.
  • I didn’t feel my purchase really mattered to the staff, I had to ask for help by someone who was just standing round.
    September 26, 2020
    Mare
  • Great service
    September 26, 2020
    Margarita
  • It was an enjoyable shopping experience with a very professional sales person. I’m very satisfied and will shop again thank you
    September 26, 2020
    Mari A.
  • I am satisfied so far but the light has not been installed yet. I won’t know if I am satisfied until I see it installed. The experience was great. Now I need to see if I am happy with the product.
    September 26, 2020
    Mary A.
  • Very easy and addressed my concerns re Covid - everyone masked and careful no to stand too close
    September 26, 2020
    Mary L.
  • She was very kind and helpful
    September 26, 2020
    Michael B.
  • Dianna was always professional and helpful - both times I was there.
    September 26, 2020
    Mickey H.
  • A huge selection and prices that are hard to beat
    September 26, 2020
    Peter W.

3,811-3,840 of 9,105 Reviews

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Lamps Plus Reviews - See What Our Customers Are Saying

Lamps Plus Inc. values the feedback and comments we receive from our loyal customers. Our business has been around for over 40 years, in part because we pay close attention to our customer ratings, comments, complaints, and feedback in order to learn how to better serve our customers. We regularly update this page with the latest customer comments and testimonials about our company. We invite you to read these reviews, then let us know what you think yourself.

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