Get $30 off on select Outdoor & Fan Designs

Shop Now >

Lamps Plus Customer Reviews

See what Lamps Plus customers have to say about our designs and services. This page is regularly updated with the latest customer reviews, ratings, and comments.

4.6 / 5 stars
9,105 Reviews
5 Stars
7,368
4 Stars
865
3 Stars
378
2 Stars
219
1 Stars
274
Rate Your experience with Lamps Plus
Write a Review

Featured Reviews

QUALITY:

“Product quality is excellent. Shipping is timely. It is possible to order by phone, always my preference.”

Sandy S.

VALUE:

“It was an excellent experience. I loved the selection, the service and the products!”

Jane M.

PRICING:

“The company provides affordable, beautiful lamps in comparison to competitors.”

Mariea W.

SERVICE:

“…outstanding customer service. It’s why you’re always my go-to place for lighting needs.”

Barbara L.

Lamps Plus Online Reviews

  • Thanks for including the proper bulbs with new lamps and/or clearly listing the proper bulbs and how much it would cost for us to order them.
    August 23, 2020
    Debra K.
  • Thank You!
    August 23, 2020
    Sheri Z.
  • Rob was great! Helpful, quick, professional!
    August 23, 2020
    Thomas S.
  • Thank You, great experience!
    August 23, 2020
    Kris
  • I was sent a defective chandelier.
    August 23, 2020
    Kasem O.
  • I was impressed with your phone line is obviously 24 hours since I rise so early at four and five in the morning , I was happy I was able to speak to somebody with my questions. I was very happy with your selections.
    August 23, 2020
    Carol L.
  • She was very helpful in helping me select the light I needed and how to return the one I ordered by mistake. She was very kind
    August 23, 2020
    Don H.
  • Policy for damages is old school. If you have damage hope you know how to fix it yourself. They will send a new part that is all
    August 23, 2020
    John
  • never received my invoice for purchase over the phone and when I received the glass lamp shape it was broken into a million pieces now i need to order another one the packing was horrible
    August 23, 2020
    Darin M.
  • Price was great on my fan but I forgot to order a down rod so after sending in an email, I was contacted promptly to get me what I needed. Super helpful customer service by meline
    August 22, 2020
    Colin
  • My favorite part was Ms. Vicki and her pleasant personality.
    August 22, 2020
    John A.
  • Very knowledgeable and efficient
    August 22, 2020
    Peggy M.
  • Wonderful service experience!
    August 22, 2020
    Judith D.
  • shipping took awhile , assume because of pandemic
    August 22, 2020
    Colleen W.
  • Donna was very helpful and kind.
    August 22, 2020
    Kimberlie H.
  • I really liked the man that helped me and would want to use him again. Excellent customer service. Do important.
    August 22, 2020
    Mark B.
  • Sent wrong item. Had to wait an hour on phone to correct with customer service.
    August 22, 2020
    Megan C.
  • The frustrating part was needing to call back twice (one request from you by email, one request from you by phone) to complete the order, and being told once that the fixture was out of stock.
    August 22, 2020
    Patricia G.
  • The ceiling light is gorgeous. I hope the light doesn’t blow out again.
    August 22, 2020
    Phyllis B.
  • Very satified
    August 22, 2020
    Peter C.
  • Extremely poor service in getting the correct replacement part.
    August 22, 2020
    Douglas G.
  • My lamp was missing 2 screws needed for assembly. If not I would have given LampPlus 5 stars. Customer Service was fabulous. With a special request, I received the needed screws 3 days later. My lamp is beautiful and easily assembled.
    August 22, 2020
    Fern A.
  • She was very efficient and through and very pleasant.
    August 22, 2020
    Debra S.
  • Super helpful with all my questions
    August 22, 2020
    Donald T.
  • Julie helped me place an item that was out of stock but expected to restock I. September. I greatly appreciated not having to call again. One call, placed my order and now waiting patiently to receive it.
    August 22, 2020
    Nilsa M.
  • Could not find what I needed online, so called in. Your agent was very helpful but did not find exactly what I wanted. I settled for the next best thing.
    August 21, 2020
    Denny H.
  • Excellent customer service over the phone.
    August 21, 2020
    Olga V.
  • I am very happy with the interaction with the representative that spent time to tell me about all my options and the different ways to improve my purchase. Very well done.
    August 21, 2020
    John F.
  • Extremely helpful
    August 21, 2020
    Vicki S.
  • Your customer service is the best. Very helpful and very professional.
    August 21, 2020
    Larry H.

5,071-5,100 of 9,105 Reviews

Prev Next

Lamps Plus Reviews - See What Our Customers Are Saying

Lamps Plus Inc. values the feedback and comments we receive from our loyal customers. Our business has been around for over 40 years, in part because we pay close attention to our customer ratings, comments, complaints, and feedback in order to learn how to better serve our customers. We regularly update this page with the latest customer comments and testimonials about our company. We invite you to read these reviews, then let us know what you think yourself.

1000's of
Exclusive Designs

Trend-setting looks from
our in-house designers.

Fast and Free
Shipping Over $49*

Discover same day shipping
on 1000s of designs.

Expert
Customer Service

Fast and friendly help by
phone, chat or email.

Amazing Values,
All the Time

Backed by our
Price Matching Policy.