Get $30 off on select Outdoor & Fan Designs

Shop Now >

Lamps Plus Customer Reviews

See what Lamps Plus customers have to say about our designs and services. This page is regularly updated with the latest customer reviews, ratings, and comments.

4.6 / 5 stars
9,105 Reviews
5 Stars
7,368
4 Stars
865
3 Stars
378
2 Stars
219
1 Stars
274
Rate Your experience with Lamps Plus
Write a Review

Featured Reviews

QUALITY:

“Product quality is excellent. Shipping is timely. It is possible to order by phone, always my preference.”

Sandy S.

VALUE:

“It was an excellent experience. I loved the selection, the service and the products!”

Jane M.

PRICING:

“The company provides affordable, beautiful lamps in comparison to competitors.”

Mariea W.

SERVICE:

“…outstanding customer service. It’s why you’re always my go-to place for lighting needs.”

Barbara L.

Lamps Plus Online Reviews

  • I didn’t get a finial in the box and one of my lamps was broken.
    August 15, 2020
    Danette W.
  • Massive inventory of items makes finding a specific item somewhat of a problem.
    August 15, 2020
    Mary K.
  • The bulb of my light arrived with a defect. I let LampsPlus know and they replaced it right away.
    August 15, 2020
    Charlene M.
  • Fabulous service
    August 15, 2020
    Randy R.
  • Bought a lamp from Open Box, then bought same lamp from LampsPlus.Basically, the same price. Shouldn't there have been a larger difference in the price since Open Bax was a returned item?
    August 15, 2020
    Lisa E.
  • Took several weeks to receive and then when the lamps came they were damaged.
    August 15, 2020
    Maurie O.
  • Very professional people got my merchandise fast
    August 14, 2020
    Robert P.
  • Was not able to order online. Needed to call to place order
    August 14, 2020
    Alan W.
  • Only thing was the top of lamp to screw in was broke. But customer service is sending a new one out.
    August 14, 2020
    Jessica M.
  • Shannon was delightful to work with and very helpful and knowledgeable.
    August 14, 2020
    Mary
  • Provided excellent customer service and attitude
    August 14, 2020
    Dumas C.
  • Bryce spent as much time with me and assisted in the selection
    August 14, 2020
    Joel L.
  • I really enjoyed working with Donna. She’s was very helpful and patient with me while trying to make the best light selection.
    August 14, 2020
    Donna M.
  • She was extremely polite and helpful & enjoyed speaking with her.
    August 14, 2020
    Linda R.
  • Ani was very professional and kind.
    August 14, 2020
    David H.
  • willing to help.
    August 14, 2020
    Yuki H.
  • Great Gal thank you
    August 14, 2020
    Susan K.
  • The customer service representative was very helpful and reassuring. They quickly agreed to replace the broken part and send me a new one. The item has shipped, but I have not received it yet.
    August 14, 2020
    Lisa D.
  • Great variety and excellent promotions.
    August 14, 2020
    Kimberly M.
  • I have had very good experiences shopping on line with Lamps Plus.
    August 14, 2020
    Pat P.
  • An easy transaction
    August 14, 2020
    Brian C.
  • Had to return one order That process was very efficient and smooth.
    August 14, 2020
    Esther M.
  • She simplified my situation of a damaged product, which had been sent to me after being returned to Lamps Plus by another person (and not inspected at that time). She did a credit to me of the cost of the item.
    August 14, 2020
    Janet M.
  • Well spoken and clearly understandable
    August 14, 2020
    Helen K.
  • I felt the initial order experience was very good. When the problem happened it was initially handled very badly. A customer should not be punished for a product that was shipped incorrectly.
    August 14, 2020
    Irv F.
  • I have just been notified that one of the accessories I purchased is being delayed. I was very specific in asking if everything was in stock and was told it was. I would have considered other options if I was informed correctly
    August 14, 2020
    Dennis S.
  • I think there should have been some adjustment for the broken bulbs.
    August 14, 2020
    Tom W.
  • Payment issues, delivery issues, damaged piece of glass, black mark behind diamond piece. Someone's hair stuck in the piece. Disgusting.
    August 13, 2020
    Munaf
  • Shannon is outstanding to work with. Answers questions and takes the time to check on delayed shipments. Just Great!!!
    August 13, 2020
    Bob G.
  • Shopping experience was great
    August 13, 2020
    Barbara W.

5,191-5,220 of 9,105 Reviews

Prev Next

Lamps Plus Reviews - See What Our Customers Are Saying

Lamps Plus Inc. values the feedback and comments we receive from our loyal customers. Our business has been around for over 40 years, in part because we pay close attention to our customer ratings, comments, complaints, and feedback in order to learn how to better serve our customers. We regularly update this page with the latest customer comments and testimonials about our company. We invite you to read these reviews, then let us know what you think yourself.

1000's of
Exclusive Designs

Trend-setting looks from
our in-house designers.

Fast and Free
Shipping Over $49*

Discover same day shipping
on 1000s of designs.

Expert
Customer Service

Fast and friendly help by
phone, chat or email.

Amazing Values,
All the Time

Backed by our
Price Matching Policy.