Lamps Plus Customer Reviews
See what Lamps Plus customers have to say about our designs and services. This page is regularly updated with the latest customer reviews, ratings, and comments.
4.6 / 5 stars
9,105 Reviews
5 Stars
7,368
4 Stars
865
3 Stars
378
2 Stars
219
1 Stars
274
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Featured Reviews
QUALITY:
“Product quality is excellent. Shipping is timely. It is possible to order by phone, always my preference.”
Sandy S.VALUE:
“It was an excellent experience. I loved the selection, the service and the products!”
Jane M.PRICING:
“The company provides affordable, beautiful lamps in comparison to competitors.”
Mariea W.SERVICE:
“…outstanding customer service. It’s why you’re always my go-to place for lighting needs.”
Barbara L.Lamps Plus Online Reviews
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Check out these Reviews4.6 / 51,002 Reviews -
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Check out these Reviews4.7 / 515,322 Reviews -
Check out these Reviews4.7 / 5988 Reviews
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Heidi was very helpful when one of the shades from the 2 lamps I bought had a mark on it and I needed to return it. She took care of it right away and I was impressed with her wanting to make it right for me.July 27, 2020Sandy T.
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Courtney is the best person I’ve ever spoken with at lamps plus I believe… She is extremely knowledgeable and followed up with me right away. I had several different issues and she helped me get all of my concerns resolved.July 27, 2020Sheridan C.
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Helpful and knowledglbe salesman really helped me find the right piecesJuly 27, 2020Sue
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Donna was so helpful and so delightful. Now I just want to hang out with her! I look forward to working with her as we move forward with our project!July 27, 2020Susana A.
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Was disappointed that the dining room light I wanted was not in stock to see. Still made a purchase, fixture for different roomJuly 27, 2020Terri
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Was disappointed that the dining room light I wanted was not in stock to see. Still made a purchase, fixture for different roomJuly 27, 2020Terri L.
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She was very pleasant and helpful. When I asked about how to get a coupon to use on my purchase she quickly offered a $ 10 discount for my order. I have used the Lamps Plus site before and was very happy with the service and quality of the fixtures .July 27, 2020Theresa V.
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pleasureJuly 27, 2020Tom
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The gentleman who originally helped me upon entering, was very rude and dismissive. He did not try to satisfy me as a customer. The lady who helped me after, was a jewel.July 27, 2020Udo A.
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We really liked her, she was very helpful & efficient ??July 27, 2020Wiggy B.
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John was extremely knowledgeable and pleasant. He offered a recommendation I ended up purchasing; one much better than I had planned myself. It is rare these days to find an individual who takes the interest or time to steer you in a direction you miJuly 26, 2020Cynthia C.
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When I was in line to pay, I said to the lady behind me that I wished all customer service experiences were like this one. She agreed and so did the woman at the other register. Great serviceJuly 26, 2020D. Walsh
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The only thing I have to say is the shipping was a day late but the lamps I purchase are great. I love themtJuly 26, 2020Darlene B.
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I was very impressed with the service I received. It was timely, courteous and very helpful.July 26, 2020Don B.
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We ordered a replacement part for item number 12572-20, Vienna Full Spectrum Beverly 26" Wide Crystal Chandelier. The part is a 7 round crystal bead strand. The wrong part was sent. We ordered again, but believe we will get the same wrong part.July 26, 2020Douglas G.
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Good quality at a fair price.July 26, 2020Edward K.
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Excellent customer service I will call Ms. Shiley today to place another orderJuly 26, 2020Felecia E.
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Kinda pricy lamps but excellent quality. Parts were easy to put together.July 26, 2020Gayle C.
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Still waiting for broken glass replacementJuly 26, 2020Housam H.
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I would tell somewhere where I got my items but would warn them to proceed with caution. While your staff is extremely helpful, your products don't necessarily come without having to have them replaced. It is somewhat of a pain to have to deal with.July 26, 2020Irene H.
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very pleased that i didn't go to home depot just to save a few dollars on something i really didn't want.July 26, 2020John M.
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Very efficient service!July 26, 2020Kathleen D.
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Didn’t know lamps plus carried so much more than lamps! Pleasantly surprisedJuly 26, 2020Kelly G.
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Have always been very happy with the service and selection that is in this locationJuly 26, 2020Lydia B.
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She was kind, helpful and efficient.July 26, 2020Lynda O.
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She did a great job!July 26, 2020Margaret F.
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Called 1st about a light fixture. Told that it was on display & in stock. Arrived; couldn't find it on display myself so searched for help.Sales person tried to find it & no luck. Then she went to someone else. 2nd sales lady great!July 26, 2020Marie C.
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Quick, efficient, friendly and competent service over the phone!July 26, 2020Marika S.
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Friendly and efficient.July 26, 2020Mary A.
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Theodore was the only employee to acknowledge me and working very hard to make my visit memorable. Theodore is a topnotch employee, you are lucky to have him.July 26, 2020Mary Ann G.
Lamps Plus Reviews - See What Our Customers Are Saying
Lamps Plus Inc. values the feedback and comments we receive from our loyal customers. Our business has been around for over 40 years, in part because we pay close attention to our customer ratings, comments, complaints, and feedback in order to learn how to better serve our customers. We regularly update this page with the latest customer comments and testimonials about our company. We invite you to read these reviews, then let us know what you think yourself.
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