Lamps Plus Customer Reviews

See what Lamps Plus customers have to say about our designs and services. This page is regularly updated with the latest customer reviews, ratings, and comments.

4.6 / 5 stars
9,105 Reviews
5 Stars
7,368
4 Stars
865
3 Stars
378
2 Stars
219
1 Stars
274
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Featured Reviews

QUALITY:

“Product quality is excellent. Shipping is timely. It is possible to order by phone, always my preference.”

Sandy S.

VALUE:

“It was an excellent experience. I loved the selection, the service and the products!”

Jane M.

PRICING:

“The company provides affordable, beautiful lamps in comparison to competitors.”

Mariea W.

SERVICE:

“…outstanding customer service. It’s why you’re always my go-to place for lighting needs.”

Barbara L.

Lamps Plus Online Reviews

  • All was fine.
    July 23, 2020
    Patricia T.
  • Professional, helpful, courteous, fast and efficient service.
    July 23, 2020
    Phyllis G.
  • I definitely enjoy working with her. Professional, friendly and makes me always feel like I am selecting awesome items.
    July 23, 2020
    Rosina R.
  • Can hardly wait to receive the other part of my order.
    July 23, 2020
    Sandee S.
  • I was told I would receive goods on Wednesday (ordered Monday). Email said between 7-22 & 7-27
    July 23, 2020
    Shari T.
  • Rob crossed every T and dotted every I. The transactions were smooth, efficient and easy. He's also a nice guy!
    July 23, 2020
    Thomas R.
  • Got another email stating item would be delivered in October after placed order for August delivery
    July 23, 2020
    Tim W.
  • The shopping experience was great, except hat five of the items ordered were either cancelled by the vendor or backordered and I received no communication about this whatsoever!
    July 23, 2020
    Tracey S.
  • short 6 fan paddle screws from order . this was discovered when installer was just about done with the installation
    July 23, 2020
    Wayne K.
  • Helpful and friendly. Shooing experience was enjoyable and all safety measures followed.
    July 22, 2020
    Alicia B.
  • One of my lamps was cracked and then I was sent the wrong lamps
    July 22, 2020
    Angela W.
  • wonderful customer experience with delivery of product issue
    July 22, 2020
    Anna H.
  • Denise was extremely helpful and very knowledgeable. I am very introverted so usually salespeople bother me but her personality was very relaxed and she made me feel comfortable.
    July 22, 2020
    Beck
  • I will return for future needs.
    July 22, 2020
    Briana C.
  • Told them what I was looking for and they took me around the store showing me options that met my criteria.
    July 22, 2020
    Carlene L.
  • I bought two lamps, one had a defective shade with two tones. Customer service was fantastic, a new shade is on its way. Great Customer Service
    July 22, 2020
    Carlos M.
  • Jennifer new her stuff,i will always have her help me because she went beyond expectations.thanks Jennifer !
    July 22, 2020
    Christopher N.
  • We have been notified by email that a portion of our order will not be shipped until 8/26, 4 weeks later than we had been told upon ordering. This is affecting finishing our construction.
    July 22, 2020
    Chuck I.
  • I ordered 2 sets of lamps shades. A total of $317.00 One Set has arrived. Missing the harp and top bolts. Can’t use them. The second set has not arrived. And the tracking does not work to indicate where my lamp shades are.
    July 22, 2020
    Darren D.
  • Alicia was great! Attentive and so helpful in finding a fan that fit the theme of my house I was looking for. She also went above and beyond in helping me with another purchase on her day off. Great experience!
    July 22, 2020
    DeAnna B.
  • I have been a happy, satisfied,and returning customer of the Rancho Mirage Ca lighting store for years.
    July 22, 2020
    Debbi S.
  • First time in your store and I'm so happy I found you! Everything was perfect! It has been a long time having excellent service from someone as helpful and knowledgeable as Rachelle! I will recommend your store to family and friends!
    July 22, 2020
    Debbie R.
  • She was very helpful.
    July 22, 2020
    Deborah
  • Calling customer service is a nightmare. The hold time is horrible and front line staff are unable to help.
    July 22, 2020
    Elizabeth D.
  • I got to explore the options on Lampplus website before coming to the store to look at the real fixtures, options. It was very efficient.
    July 22, 2020
    Ellen
  • The order was missing the main part of lamps. Called 3 times and waited 1 hour plus for answer. They sent 2 more sets and they were wrong.
    July 22, 2020
    Ethel
  • Good service and prices
    July 22, 2020
    Froylan
  • He tried to find what I was looking for
    July 22, 2020
    Gloria H.
  • He was a nice gentleman!
    July 22, 2020
    Greg M.
  • Shannon went above and beyond helping me
    July 22, 2020
    Jeff A.

5,821-5,850 of 9,105 Reviews

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Lamps Plus Reviews - See What Our Customers Are Saying

Lamps Plus Inc. values the feedback and comments we receive from our loyal customers. Our business has been around for over 40 years, in part because we pay close attention to our customer ratings, comments, complaints, and feedback in order to learn how to better serve our customers. We regularly update this page with the latest customer comments and testimonials about our company. We invite you to read these reviews, then let us know what you think yourself.

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