Lamps Plus Customer Reviews

See what Lamps Plus customers have to say about our designs and services. This page is regularly updated with the latest customer reviews, ratings, and comments.

4.6 / 5 stars
9,105 Reviews
5 Stars
7,368
4 Stars
865
3 Stars
378
2 Stars
219
1 Stars
274
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Featured Reviews

QUALITY:

“Product quality is excellent. Shipping is timely. It is possible to order by phone, always my preference.”

Sandy S.

VALUE:

“It was an excellent experience. I loved the selection, the service and the products!”

Jane M.

PRICING:

“The company provides affordable, beautiful lamps in comparison to competitors.”

Mariea W.

SERVICE:

“…outstanding customer service. It’s why you’re always my go-to place for lighting needs.”

Barbara L.

Lamps Plus Online Reviews

  • surprised my item was in stock, as the web site seemed to say it needed to be ordered
    July 14, 2020
    Charles K.
  • All around professional
    July 13, 2020
    Al A.
  • Martha was incredible. I literally hung up the phone and told my wife I will never shop for lighting anywhere else and told her to tell her friends. Extremely helpful, friendly, knowledgeable. She sent me a follow up email also. Give her a raise!!
    July 13, 2020
    Andrew A.
  • She was very friendly and helpful
    July 13, 2020
    Dawn M.
  • Donna was one of the best customer service people I have ever encountered over the phone. She was extremely helpful.
    July 13, 2020
    Garret H.
  • Very good looking and well built lamp. These are for outside, time will tell. I believe they will pass the test.
    July 13, 2020
    Gary G.
  • Ordered ceiling fan by phone (Roseanne very helpful) was told fan in stock but received email of delayed shipment
    July 13, 2020
    Karan G.
  • I have already referred a friend who admired the kitchen stools I purchased 2 months ago
    July 13, 2020
    Katherine G.
  • She made the whole experience easy. Very helpful- listened to our wishes and did some research.
    July 13, 2020
    Kathy K.
  • She was super friendly, in a great mood, relatable, funny. Everything that you want in a customer service person.
    July 13, 2020
    Kevin B.
  • Patty was great and very helpful in providing me with alternative choices. Very knowledgeable.
    July 13, 2020
    Louis G.
  • He was very friendly and willing to correct the situation.
    July 13, 2020
    Marie C.
  • I had a return, as my lights were the wrong color, needed to add to another order and then replace the three bathroom lights with three new ones. She was extremely patient and professional
    July 13, 2020
    MaryAnn L.
  • Enjoyed the phone visit. Not often that I laugh so much when buying something.
    July 13, 2020
    Scott C.
  • Delivered the wrong light twice. So far, we have not received full reimbursement. Supervisors needed.
    July 13, 2020
    Steve and Gerre
  • Very friemdly
    July 13, 2020
    Susan
  • great place to shop for lamps
    July 12, 2020
    Andy G.
  • Ambiguity on shipping date.
    July 12, 2020
    Anthony R.
  • Shannon was wonderful to work with. She gave us great suggestions. Extremely professional.
    July 12, 2020
    Bob G.
  • Shannon was the Spielberg of lightology..made it a transcendent experience..
    July 12, 2020
    Gary S.
  • She was wonderful. Very cheerful and made me laugh and I needed that. It was a pleasure to shop with your company again. I have always had great experiences with Lamp Plus. I recommended you to my sister in law and she purchased from you also. thanks
    July 12, 2020
    Glenda M.
  • Loved your big selection if fans. It kind of made it hard to narrow it down to just one. Having all the stats and information made a big difference.
    July 12, 2020
    Jackie L.
  • Very patient and informative with all my questions.
    July 12, 2020
    Judith O.
  • I wanted to buy barstools featured in your sale brochure, but couldn't find the item online, nor was there a description in your mailer. Had to have description read to me by salesperson when I called. You actually made it hard to buy this item.
    July 12, 2020
    Karen F.
  • Great products, great prices, great service
    July 12, 2020
    Karl W.
  • Very helpful & gracious
    July 12, 2020
    Larry R.
  • I spoke to a representative on the phone named Donna. She was excellent!
    July 12, 2020
    Laura H.
  • Very nice and fun!
    July 12, 2020
    Lee M.
  • Shannon is a real pro, listens well and translates into sensible recommendations.
    July 12, 2020
    Leonard G.
  • Melody was very helpful when my lamp shade delivered had black spot on it. She quickly ordered me a ne shade. I love my new lamps. Very helpful. Recommend them
    July 12, 2020
    Lori M.

6,301-6,330 of 9,105 Reviews

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Lamps Plus Reviews - See What Our Customers Are Saying

Lamps Plus Inc. values the feedback and comments we receive from our loyal customers. Our business has been around for over 40 years, in part because we pay close attention to our customer ratings, comments, complaints, and feedback in order to learn how to better serve our customers. We regularly update this page with the latest customer comments and testimonials about our company. We invite you to read these reviews, then let us know what you think yourself.

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