Lamps Plus Customer Reviews

See what Lamps Plus customers have to say about our designs and services. This page is regularly updated with the latest customer reviews, ratings, and comments.

4.6 / 5 stars
9,105 Reviews
5 Stars
7,368
4 Stars
865
3 Stars
378
2 Stars
219
1 Stars
274
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Featured Reviews

QUALITY:

“Product quality is excellent. Shipping is timely. It is possible to order by phone, always my preference.”

Sandy S.

VALUE:

“It was an excellent experience. I loved the selection, the service and the products!”

Jane M.

PRICING:

“The company provides affordable, beautiful lamps in comparison to competitors.”

Mariea W.

SERVICE:

“…outstanding customer service. It’s why you’re always my go-to place for lighting needs.”

Barbara L.

Lamps Plus Online Reviews

  • Anita was great at 10:30 at night, she sent a fed Ex Trace for my missing three pendant lights and recorded three more lights. Since I haven’t received the first set of three pendants, Anita said a refund would be issued either
    June 25, 2020
    Patricia F.
  • Chat response time was much quicker than the phone and both are important to prevent lost sales.
    June 25, 2020
    Robert T.
  • Tristan was very helpful!
    June 25, 2020
    Russell D.
  • Amazed by the number of fan choices offered
    June 25, 2020
    Ruth K.
  • Great customer service
    June 25, 2020
    Steve
  • I emailed and called customer service for several days with no response. When I finally got ahold of Tristan, he was very helpful.
    June 25, 2020
    Susan B.
  • The rep was grand
    June 25, 2020
    Tia Y.
  • One of my lamps came without a harp and finnial. I am still waiting for the delivery information for the parts needed.
    June 25, 2020
    Valerie C.
  • Love the products. Each light that I have order and the fan with a light, have been of excellent quality and design features are unique. The service from ordering to shipping to receiving along with having a rerun, has been easy and efficient.
    June 24, 2020
    Bobbie H.
  • Shanon was a very helpful and nice cooperative person
    June 24, 2020
    Irene C.
  • Love our new foyer light! Thank you
    June 24, 2020
    Pat
  • Great call! He helped me with the two issues I was having and resolved it quickly!
    June 23, 2020
    Ali
  • salesperson very kind and helpful
    June 23, 2020
    Bonnie T.
  • Product came damaged and not all the parts came with it either. Still waiting for replacement and not going to be delivered until a month after requesting a replacement.
    June 23, 2020
    Bonnie W.
  • The lamps are gorgeous!
    June 23, 2020
    Stephen S.
  • Lamps Plus is one of my favorite stores. I love its selections, quality, and prices. They provide great customer service.
    June 22, 2020
    Ara
  • Helpful and pleasant agent
    June 22, 2020
    Bruce P.
  • Amazing selection!
    June 22, 2020
    Carole Y.
  • My order was taken quickly and shipment is to arrive
    June 22, 2020
    Cheryl T.
  • One fan missing part. Unable to complete instillation
    June 22, 2020
    Cindy M.
  • The gentleman was wonderful! Since I have not yet received my replacement pump with the l.e.d.light cord to know if it will work, I can’t yet say for certain the problem is solved. But he seemed confident this was right.. fingers crossed!
    June 22, 2020
    Doria W.
  • Very professional
    June 22, 2020
    Edward W.
  • Great customer service all around.
    June 22, 2020
    Fran and Ann Marie
  • It arrived 24 hours later than promised
    June 22, 2020
    Joseph r.
  • I began to work with Jasmine E, during an online chat to have some technical questions answered. She could not have been more helpful. This convinced me to purchase from Lamps Plus (directly from her) instead of going to a pricey lighting store.
    June 22, 2020
    Karen P.
  • I found the same lamps I bought less expensive in another website but they had a different vendor so no price adjustment was given
    June 22, 2020
    Maria D.
  • Great customer service.
    June 22, 2020
    Martha H.
  • I emailed Katalin the very next day to place another order with her. She's a wonderful specialist and a big asset to your team!
    June 22, 2020
    Nancy F.
  • Corrine knows her stuff!!
    June 22, 2020
    S. Golden
  • package comes quickly but not good with taking care of issues.
    June 22, 2020
    Sharon M.

6,601-6,630 of 9,105 Reviews

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Lamps Plus Reviews - See What Our Customers Are Saying

Lamps Plus Inc. values the feedback and comments we receive from our loyal customers. Our business has been around for over 40 years, in part because we pay close attention to our customer ratings, comments, complaints, and feedback in order to learn how to better serve our customers. We regularly update this page with the latest customer comments and testimonials about our company. We invite you to read these reviews, then let us know what you think yourself.

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