Ground Level Entry Delivery

Ground Level Entry Delivery and Economy Ground Level Entry Delivery are special methods for the home delivery of furniture and other designs. Not all furniture items on our website ship via Ground Level Entry Delivery; items that do will be indicated as such in your shopping cart.

For Ground Level Entry Delivery, delivery lead time is 3 to 5 business days from the shipment date. For Economy Ground Level Entry Delivery, a more economical shipping method with a longer ship time, the lead time is 2 to 4 weeks from the shipment date. A local delivery agent will call you directly to schedule an appointment. Delivery times are scheduled around a 4-hour window between the hours of 8:00 am and 5:00 pm. Appointments outside this window will incur an additional fee.

Some furniture and oversized items will ship by Ground Level Entry Delivery. Most delivered items will be brought into the entry or foyer of your home. Some items, because of size or weight, may only be able to be delivered to garage, porch, or the first dry area of your home. Delivery does not include the set-up or re-installation of any electrical equipment or home electronics, or any component, electrical, or plumbing hookup. Delivery does not include any assembly or the removal of shipping material and boxes.

Always pre-measure the space where your item is to be placed to make sure it will fit. Also, pre-measure entryways, doors, stairways and walkways to ensure that items can be carried into your home. If you have any questions, please call us; a Lighting & Home Décor Consultant will be happy to assist you in your buying process.

Ground Level Entry Delivery is available only for the 48 contiguous United States, with the exception of New York State. Please note that there may be some extra charges if the driver is unable to access your neighborhood with a standard delivery vehicle. We're sorry, but this service is not available for Alaska, Hawaii, New York, Canada, or for overseas orders.

Ground Level Entry Delivery Proof of Delivery Receipt

You should thoroughly inspect your Ground Level Entry Delivery items with the delivery personnel. If the product is without defect, you will be asked to sign a Proof of Delivery receipt that states you have inspected your product and found it to be in good condition.

Ground Level Entry Delivery Service – Returns

You have ten (10) days from the date of delivery to notify us that you would like to return your order.

All returns must be arranged by Customer Service to ensure your return is processed accurately and promptly. Please call us first. Note: if you think there is a chance you will want to return your order you should retain all packing material at the time of delivery. All returned merchandise must be returned in the original packaging.

A Customer Service Specialist will provide you a Return Merchandise Authorization (RMA) and assist you with the completion of your return.

*Please note:

• Returns made without a Return Merchandise Authorization will not be accepted.
• All merchandise must be returned in the original packaging.
• Original shipping charges are non-refundable.
• Return shipping charges are the responsibility of the customer and are non-refundable.
• There is a 10% restocking fee assessed on all Ground Level Entry Delivery returns.
• Returns cannot be made to our Lamps Plus store locations. Once the product is received at our warehouse in good condition we will issue a refund.

Changing Ground Level Entry Delivery Orders

If you need to make changes to an order or wish to cancel it, please contact us immediately and we will do our best to accommodate your request.

In-Store Pick-Up of Ground Level Entry Delivery Items

Due to limited warehouse space at our stores, Ground Level Entry Delivery items are not available for retail store location pick-up. These items must be delivered to you.

Ground Level Entry Delivery Damaged Merchandise and Replacement Policy

We make every effort to pack items so that they will arrive at your door safely. Please thoroughly inspect your delivery with the delivery personnel. In the event that damage has occurred in transit, or if you discover defects in the manufacture of the product, please contact Customer Service immediately.

When applicable, replacement parts will be issued to repair the damaged item. If the item is severely damaged and cannot be repaired, a new item will be provided for you.