Lamps Plus Customer Reviews

See what Lamps Plus customers have to say about our designs and services. This page is regularly updated with the latest customer reviews, ratings, and comments.

4.6 / 5 stars
8,804 Reviews
5 Stars
7,128
4 Stars
831
3 Stars
369
2 Stars
210
1 Stars
265
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Featured Reviews

QUALITY:

“Product quality is excellent. Shipping is timely. It is possible to order by phone, always my preference.”

Sandy S.

VALUE:

“It was an excellent experience. I loved the selection, the service and the products!”

Jane M.

PRICING:

“The company provides affordable, beautiful lamps in comparison to competitors.”

Mariea W.

SERVICE:

“…outstanding customer service. It’s why you’re always my go-to place for lighting needs.”

Barbara L.

Lamps Plus Online Reviews

  • Parts rusted within a month of installation. Requested replacement parts , sent pictures. Customer service repeatedly sends wrong parts. I just want a refund now. The customer service is friendly but worthless
    December 05, 2018
    Matthew S.
  • I wanted to return the item I purchased and when I brought it to UPS it cost half of the amount of the fixture. I had to call and ask for an alternative method of returning fixture that would cost less rather than having it available to me when I called f
    December 04, 2018
    L. Gazzola
  • There was a notice on website when I bought my shades that harp and finials are included. They forgot to put harp and finials in the package. I had to call customer service for separate shipment. Still waiting. Otherwise I would give you five stars.
    December 04, 2018
    Lilia V.
  • Excellent products and service!
    December 02, 2018
    M
  • We have been satisfied with all of the other times we've shopped with Lamps Plus.
    December 01, 2018
    Jon
  • You have good people working for you.
    December 01, 2018
    F. Drewry
  • All is well. Had second landscaping concord light went out. Not to please with that purchase. Do I need to call every time one goes out, it has been only few months since I bought my 16 units of those lights. What is the easiest way to get the faulty o
    November 30, 2018
    Emad
  • The shades on the lamps I bought do not cover the bulbs. I sent you a picture. You sent me the same shades I already have. I want shades that do not let the bulbs show. I am not at all happy with the lamps the way they are.
    November 30, 2018
    Laura C.
  • I had put a lamp in my cart, and by the time I finished shopping the sale had ended. I had to pay $20 more for the lamp. I would like to have been able to get the sale price. That’s why I called customer service. Unfortunately Krystal was unable to reduce
    November 29, 2018
    Linda G.
  • The shopping experience was good. The lamps though are more green than blue. Why did they look blue in your ad but green in person?
    November 29, 2018
    H. Crossman
  • i have my confirmation # I need a tracking # to figure when we will be receiving my purchase.
    November 29, 2018
    Kuup
  • Tracy was very informative about light bulbs and wattage and saving electricity using the better bulbs. I bought 3 led 200 watt lightbulbs for my three new lamps! Thanks Tracy for your excellent service!
    November 29, 2018
    Plainez
  • My order came damaged and I still haven't received the replacement parts yet. When I call no one seems to know anything, All I need is a replacement lamp shade 9x126.
    November 27, 2018
    Bobbi S.
  • Both of my items were very damaged. Proper packaging could have prevented some of it. Both lamps had cheap materials that were scratched, bend, and had scratches. I called customer service and they are sending replacement of "some of the damage" I think
    November 27, 2018
    Ann H.
  • I had to return my my $913 purchase because I think someone else returned it one of the adjustable wires that holds the fixture wouldn't adjust the reason I think it was a return was because the black and white wires were curled like it had been instal
    November 27, 2018
    Auburn W.
  • The lamp parts were poorly packaged. The small parts we in an unsealed bag and only the tiny L shaped wrench made it it me as it was stuck in tape. I assume other parts fell out of the minimally sealed box. I emailed an called but could not get throug
    November 26, 2018
    C. Sullivan
  • Excellent. A+
    November 26, 2018
    J. Zephir
  • I broke a glass globe and ordered a replacement that came with a defect, an air bubble in the glass that I’m not happy about.
    November 25, 2018
    Bonnie U.
  • I was very pleased that you have a replacement shade for my vanity light, but not very pleased that it will be April of 2019, 5 months, also I was told I would get a confirmation email with the date but did not receive one. But I do love my lamps
    November 25, 2018
    Harrington
  • I am DELIGHTED to have found just what I needed at a clearance price!!! Donna H was so very helpful in making sure I ordered the correct light bulb. Donna H is the best of the best and I pray you are paying her as such!!! You can have the product in th
    November 25, 2018
    Joshua
  • your system was down so we could not see all that we were shopping for. your sales person did an outstanding job by using his personal phone. we left with his notes and by the time we got home (Austin ro Rockport) our order was placed. He is a real asset
    November 23, 2018
    Lynn P.
  • I have purchased thousands of dollars of light fixtures at Lamps Plus and very pleased with the quality and service with this company.
    November 18, 2018
    Trudy K.
  • Paid a lot extra for two-day shipping. Did not receive package in time.
    November 17, 2018
    Michael S.
  • Beautiful lamps!! Hope someday will have free shipping to Puerto Rico.
    November 17, 2018
    Fred D.
  • Very helpful, answered all my questions
    November 16, 2018
    Christine K.
  • Great job!
    November 14, 2018
    T. Mauer
  • First time was not a good experience.
    November 14, 2018
    D. Mull
  • Lamp arrived with broken and missing pieces.
    November 13, 2018
    Sonoma
  • The delivery time was very good, but unfortunately the lamp was defective in that the pole lamp parts did not screw together. Your customer phone service was very good and prompt at sending info on how to return the lamp. We printed the label and deliver
    November 12, 2018
    T. Spears
  • Paided top dollar for product. Product was damage in shipping. Customer service rep said they would ship replacement parts. Would receive parts in about a week. I paided your company upfront for the product, why should I have to wait another week? Best yo
    November 12, 2018
    Jaj

8,221-8,250 of 8,804 Reviews

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Lamps Plus Reviews - See What Our Customers Are Saying

Lamps Plus Inc. values the feedback and comments we receive from our loyal customers. Our business has been around for over 40 years, in part because we pay close attention to our customer ratings, comments, complaints, and feedback in order to learn how to better serve our customers. We regularly update this page with the latest customer comments and testimonials about our company. We invite you to read these reviews, then let us know what you think yourself.

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